Spencer Gray

IT, Engineering and Marketing Staffing Firm Automates Invoices and Time Tracking to Reduce Consultant Support Calls by 75%

The Spencer Gray Story

Challenge

  • Spencer Gray was struggling with the inflexibility and “onesize fits all” approach of their ADP time collection system
  • Spencer Gray has a number of clients who require an e-Sign compliant timesheet attached to each invoice
  • Data was being manually keyed throughout the process
  • On average, Spencer Gray spent 4 hours a week on hold with ADP support

Solution

  • Bullhorn Back Office auto-generates Invoices with attached timesheets
  • Bullhorn Back Office auto-generates Invoices with attached timesheets
  • Bullhorn Back Office integration with Bullhorn and QuickBooks allows data to flow without hand keying (double entry)
  • Bullhorn Back Office provides an industry leading training & implementation program and world-class customer support

Results

Within two weeks: late timesheets decreased by 50%, time entry related support calls decreased by 75%, and data entry errors decreased, saving 5-10 hours weekly

  • Spencer Gray eliminated the “match & attach” associated with client billing
  • Spencer Gray recouped virtually all 4 hours spent on hold by having questions answered quickly

Start Growing Your Business With Bullhorn

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