Bullhorn provides cloud-based CRM solutions for relationship-driven businesses. Its automated data capture and customer insight technology helps companies win customers and keep them engaged. Today, more than 7,000 companies rely on the Bullhorn platform to help increase sales, improve service delivery, and streamline operations. Headquartered in Boston, with offices around the world, Bullhorn employs over 600 people globally. The company is founder-led and backed by Vista Equity Partners.
Originally launched as an online marketplace, Bullhorn was used by creative types such as designers, artists, and copywriters to search for contract work. After speaking with a friend, Founder and CEO Art Papas discovered that the system closely mapped to a staffing agency’s typical relationship management workflow, so he began pitching it to recruiters. Shortly thereafter, Papas, coding the software himself, interviewed recruiters and built in the CRM functionality that they wanted. Ever since, Bullhorn’s leadership team has been focused on delivering dynamic and secure solutions for service-based industries built in collaboration with agile development and user-centered design.
With an entrepreneurial approach and great passion for the customers we serve, Bullhorn has been leading the staffing software industry for over a decade with a variety of product offerings and its cloud-based CRM is now used by relationship-driven businesses of all kinds. Committed to being a leader in all that we do, Bullhorn partners with several non-profit organisations and participates in several different community service events throughout the year.
Bullhorn’s commitment to innovation-driven design and development has been at the forefront of its products and service offerings since inception. This philosophy and strategy has been a constant driver throughout the life of the company and will continue to be a competitive force moving forward. As a company, we understand the market and exactly what our customers need to maximise performance and boost top-line growth. We know that putting the best tools in front of a team of professionals is crucial to its success, and that is exactly why Bullhorn is dedicated to cultivating a strong innovation pipeline.
Founder & CEO
President & CTO
International Managing Director
SVP, Services & Support
SVP, Leadership Strategy
VP, Enterprise Client Services
VP, Alliances & Business Development
VP, Global Enterprise Accounts & Strategy
Vice President, Sales
International Marketing Director
Director, International Support
Regional Success Manager
Bullhorn employees have one thing in common – we are obsessed with being the best. We care deeply about our customers and the work they do, and we care about each other. We like our people the way we like our software: agile, reliable, innovative, intelligent, and fun. We strive to create a supportive atmosphere that meshes the very best parts of startup culture – the fast pace, driven talent, rapid iteration, and career growth – with the most refreshing parts of being at a tenured company – work/life balance, stability, competitive pay and benefits, and the resources to never have to slow down or be timid.
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Bullhorn prides itself on having a company culture that encourages career development, innovation, teamwork, and fun. Bullhorn allots time each quarter for all employees to volunteer at various organisations in the Boston area, and we make it well worth it!
Bullhorn donates almost $1 million per year in cash donations and employee volunteer time to a variety of organisations, including the Germantown Neighborhood Center, The Italian Home for Children, DSS, Raise a Reader, and Youth Village’s Holiday Hero program.
As a company, we volunteer at more than 15 events per year and work with organisations including Rosie’s Place, Rebuilding Together Boston, and Youth Villages. Bullhorn Cares partners with Career Collaborative, a not-for-profit organisation that helps low-income adults find and keep jobs with career potential. Since the beginning of our partnership, in 2011, Bullhorn has worked with Career Collaborative to help 74 individuals secure new careers in the Boston area. Bullhorn was recently recognised with a Silver Impact Award from Building Impact for its commitment to volunteerism. CEO Art Papas was also recognised with a 2015 Alumni Impact award from BostInno.
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Louise Charlton spent 10 years working as an IT Analyst in the recruitment industry. The IT, database, and training experience gained in this time provided a solid foundation for her move to Bullhorn International at its inception in the UK in 2010. Since then, Louise has worked across multiple departments, including Support, Account Management, and Customer Success, and she now heads up the International Customer Success team. This role allows her to utilise her vast knowledge and experience to ensure optimal adoption of Bullhorn by all clients.
Andy is an experienced Sales Leader and Senior Leadership Team Member. He joined Bullhorn 3 years ago having most recently spent 5 years with Kelway leading the UK sales team and working with Enterprise organisations looking to drive efficiency and business growth through the deployment of technology. Whilst at Bullhorn he was initially responsible for existing and new clients across the UK and now as Vice President of Sales, he holds accountability for the health and growth of the business across EMEA.
As Director of International Marketing for Bullhorn, Clair is a highly experienced marketing professional with extensive knowledge of the recruitment sector. Having established herself as a recruitment marketing thought leader, Clair’s passion, perception, and strategic thinking has elevated brands such as Randstad, Trinity Mirror Digital Recruitment, Huntress, and most recently Broadbean, into the hearts and minds of each of their audiences. Clair works to ensure marketing best practice is a fundamental part of a successful business strategy and regularly presents on brand management, employer branding, recruitment marketing, and technology trends.
As Director of International Support, Jake leads the Support function for Bullhorn’s international operations across EMEA and Asia Pacific. He joined Bullhorn in 2010 as one of its first employees in support and he’s since created a talented support team that provides great service for our clients. He’s also responsible for developing the support strategy as the company continues to grow its business internationally. Prior to Bullhorn, Jake worked in various roles in telecommunications and moved on to the MPS Group (an Adecco company), where he provided application support in recruitment.
Vice President of Enterprise Client Services
As VP of Enterprise Client Services at Bullhorn, Carrie Zellmer excels at creating a culture of service excellence and forming strong relationships with Bullhorn’s enterprise customers. Carrie previously served as Managing Director for MaxHire and Sendouts and was responsible for building processes and growing a team dedicated to working with new and existing customers. Carrie and her team utilized extensive industry knowledge to work directly with clients and coach new representatives. Prior to Bullhorn, Carrie spent 7 years at LaSalle Network in Chicago, where she was Vice President of Sales and Recruiting. Carrie has both a Bachelor of Science in Accounting and a master’s degree in Accountancy from the University of Wisconsin, and an MBA from the University of Chicago.
VP of Global Enterprise Accounts and Strategy
Ryan Murphy is the Vice President of Global Enterprise Accounts and Strategy. He began his 10-year career at Bullhorn as a finance and sales intern, affording him a 360-degree view of the software-as-a-service industry and Bullhorn’s business model. Prior to his current role, Ryan served as an Enterprise Account Executive where he honed his customer-first leadership style and championed Bullhorn’s offerings to its most strategic clients. Today Ryan leads a team across the US, UK and APAC to execute on Bullhorn’s global business strategy and introduce its product to new industries and markets. Ryan has a Bachelor of Arts in Business Administration from Boston University.
VP of Alliances and Business Development
Nina Eigerman is Bullhorn’s VP of Alliances and Business Development, responsible for the company’s technology and services partnerships. Prior to joining Bullhorn, Nina ran the Business Services practice at G2 Capital Advisors, helping agencies and their providers with capital market transactions. Earlier in her career, she was the President of Aquent Solutions and a consultant with McKinsey & Company. She also ran a full desk at a-connect, a global strategic staffing firm. Nina has a Bachelor of Arts from Harvard College and graduated from the MIT Sloan School of Management.
Senior Vice President of Leadership Strategy
As Bullhorn’s SVP of Leadership Strategy, Deb is responsible for cultivating great leaders so the firm can successfully execute on its ambitious growth strategy. She inspires top performance and builds a pipeline of strong leaders for the future. Prior to joining Bullhorn, she was Principal Consultant at PDI Korn Ferry where she conducted leadership assessments and provided executive coaching to clients across geographies and industries. An executive coach for more than 13 years, she was previously a faculty member at Trinity College Dublin Graduate School of Business/IMI and a senior consultant for Hay Group and Monitor Group. Deb holds a Bachelor of Arts in Architecture and a PhD in Sociology from Columbia University.
Senior Vice President of Services and Support
As Senior Vice President of Services and Support, J.R. leads global client services, professional services, and support for all Bullhorn product lines. J.R. directs both the company’s customer service and professional service efforts around the world, engaging customers throughout all points in the customer journey, both proactively and retroactively, and delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company, spanning performance management, employee and leadership development, organizational design, and strategy, all of which align to a focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and held a number of key leadership roles prior to joining Bullhorn.
Peter oversees Bullhorn’s international operations across EMEA and APAC in his role as International Managing Director. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch. In addition to growing the international team to over 50 staff and establishing Bullhorn as the UK’s market leading recruitment software in fewer than three years, Peter has expanded Bullhorn’s reach into EMEA and APAC and achieved a user base of more than 10,000 international users. Prior to taking on the launch of Bullhorn in the UK, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.
Chief People Officer
As the SVP of Human Resources and Talent, Kim is responsible for driving a highly effective people strategy, leading global talent acquisition, and directing training and learning programs while ensuring an engaging culture. Kim brings over 20 years of human resources management experience to Bullhorn. Prior to joining Bullhorn, Kim worked for Harvard University as the Director of Organizational Effectiveness and for E Ink Corporation as the Director of Human Resources. Kim started her career in the staffing industry as a recruiter placing temporary employees. Kim graduated magna cum laude with a Bachelor of Arts in Psychology from Syracuse University and has an Master of Science in Industrial/Organizational Psychology from Rensselaer Polytechnic Institute.
Chief Revenue Officer
As Bullhorn’s Chief Revenue Officer, Mike drives the company’s global revenue growth. Mike was one of the first 15 team members of Bullhorn Inc. in Boston and relocated to London in 2010 to start up the International team. In his 6 years in London, Mike drove regional expansion into the Netherlands, Germany, Singapore, and Australia. He has supplied cloud-based solutions to recruitment consultancies in over 50 different countries worldwide for the past 10 years. Mike was born and raised in the Boston-area where he grew up an avid sport fan. He earned his Bachelor of Science in Business Management from Babson College.
Chief Financial Officer
Paul Deeley is Bullhorn’s Chief Financial Officer (CFO). With more than 20 years of financial leadership experience at a variety of successful Boston-area technology companies, Paul leads Bullhorn’s financial, accounting, and legal functions. He was most recently Vice President of Finance at Constant Contact, a publicly-traded provider of Software-as-a-Service marketing solutions. Prior to Constant Contact, Paul was Director of Finance at Nokia, the world’s largest manufacturer of mobile devices. He has also held leadership positions at NMS Communications, Hill Holliday Connors Cosmopulos, and AMR Research. Paul graduated from Boston College with a Bachelor of Science degree in Accounting.
Chief Marketing Officer
As CMO, Gordon Burnes directs the company’s marketing and business development efforts, including product marketing, demand generation, PR, branding, creative, and Bullhorn Marketplace. He brings a broad range of skills and experience to the company across the product, marketing, sales, and business development functions to help drive growth. Gordon was previously the IBM executive in charge of worldwide marketing for the Risk Analytics group, which became the leading provider in the industry over the course of his tenure. Prior to IBM, Gordon ran marketing and business development for OpenPages, which was acquired by IBM in 2010. Gordon has a Bachelor of Arts in Anthropology from Harvard College and an MBA from Columbia University.
President and Chief Technology Officer
As President and CTO, Matt leads Bullhorn’s architectural, technical, and software design and development efforts. He also directs the product management team’s work defining product strategy, and global customer support and success. Since joining Bullhorn in 2004, Matt has held a variety of leadership positions managing the growth of various technical and services teams, including Vice President of Professional Services. Prior to Bullhorn, Matt worked at PricewaterhouseCoopers, specializing in systems process assurance for such companies as Fidelity and State Street Global Advisors. Matt holds a Bachelor of Science in Business Administration with a concentration in Finance from Boston University’s School of Management.
As Bullhorn’s Founder and CEO, Art has led the company through more than 14 years of consecutive growth. Art was the original architect of Bullhorn’s flagship Customer Relationship Management (CRM) system, which now helps more than 10,000 companies around the world run their businesses. Art sits on the Board of Directors of both the Massachusetts Staffing Association and Portfolio Science Inc., and he is the Chairman of the Board at Career Collaborative, an organization that strives to end working class poverty. In 2014, Ernst & Young named Art an EY Entrepreneur of the Year Award Winner in New England. Prior to starting Bullhorn, Art started his career as a software engineer at Thomson Reuters. Art is a graduate of Tufts University, holding a Bachelor of Science degree in Mathematics.