Back to Customer Blog Ask a Customer: What Are the Recruitment Trends to Watch in 2020? by Bob McHugh on March 9th, 2020 We love dishing out recruitment advice—whether it’s how to best use Bullhorn or which KPIs you should use to measure your agency’s performance—but we’re not the only recruitment experts in town. In fact, our customers are bonafide experts, too. In this series, we ask some of our most pressing questions to top recruitment pros. What do recruitment professionals care about in 2020? More than 2,200 industry professionals worldwide weighed in with their thoughts on the top priorities, challenges, and issues that will be top of mind in the coming year. We’ve learned how recruitment agencies feel on some of the most pressing industry trends—from digital transformation to globalisation to Diversity & Inclusion. But what ideas and developments are going to really break out in 2020? For that, we asked some of our customers to break out their crystal ball. Here’s what they had to say. What’s your prediction for a recruitment trend to watch in 2020? “An increase in AI technology for the use of sourcing/recruitment.” — Christa Mancino “More mobile and app-based candidate communication.” — Daria Gourianova “While everything in relation to employment and job numbers is still up in the air, I expect that the majority of new roles will become consulting or contracting positions, rather than direct-hires. Over the last few months, there’s been an uptake of these types of roles.” — Gary Fiore “Most recruitment companies will be using some AI for recruiting.” — Bill Keiser “A continued shift away from contract toward permanent hires and executive search.” — Matt Brosseau “Increased automation with messaging, live chat, etc.” — Allison Sullivan “After a year of robots and automation, 2020 will all be about the human touch. New roles, new competencies, and skills.” — Stephan Bosman “A.I. to take a greater role in reaching out and assessing candidates.” — Arne Looten “Candidates will embrace the mobile job search.” — Ravi Kanth Want to learn about the challenges, opportunities, and ideas that will shape the recruitment industry in the year ahead? Explore top recruitment trends at the Global Recruitment Insights and Data site.