Going into the project, their goal was to have a “future-focused CRM that could adapt as their business needs change, is easy to use, and intuitive”. After an extensive search, Kerrie was able to cut their shortlist down to three vendors who she thought aligned to the business objectives. Ultimately, Bullhorn’s intuitive system was chosen because of its multifaceted capabilities. Bullhorn offered Absolute IT and Madison an extensive range of “tried and tested” innovative and highly customisable functionality, so there was no need to build new add-on features.
Kerrie could see Bullhorn and our ecosystem of Marketplace partners were fully capable of covering the complex requirements of Absolute IT and Madison through any situation. Furthermore, Bullhorn’s expert project management team had large scale implementation experience that was truly unmatched in the region. This decision was validated, as Kerrie and her team were able to continue working towards go-live with Bullhorn through the COVID-19 pandemic, rather than facing the uncertainty of delays for their team or to the project.
Since signing with Bullhorn, Kerrie has been exposed to, and engaged with, a great cross-section of the Bullhorn APAC team, from marketing and sales, to project managers, solutions architects and training teams. Every interaction has been “above expectations 100 percent, not once did I have to chase anyone at Bullhorn for anything. It has been amazing”, Kerrie said. Going through implementation with Bullhorn’s customer-focused approach has meant Kerrie hasn’t had to wait for responses or question the team’s capabilities at all. She noted, “the people are incredibly knowledgeable about the products”.
Stage one, of the two part implementation plan, was to get Absolute IT up and running before focusing on Madison in stage two. As go-live date neared for Absolute IT and the COVID-19 pandemic had spread around the world, Kerrie decided to forge ahead with a remote go-live for the team. Part of that decision was down to the CEO who “is quite visionary and he understands the need to have everyone work seamlessly from any location and not be reliant on really old school technologies”.
From her many interactions with Bullhorn, Kerrie was confident that together we had “things put in place that meant we would be able to achieve what we needed to achieve”. On the go-live day, with a strong communications plan in place, Kerrie knew the team would know where to turn in any situation. A Microsoft Teams meeting was open throughout the day with a dedicated Bullhorn resource, and a dedicated Absolute IT resource, available to answer any questions that came up through the day. The meeting allowed screen share functionality for more difficult questions and a complete chat history log for all users who had simpler enquiries. With the meeting and dedicated resources in place, Kerrie had the confidence to know, “if people do ask a tricky question we’ll be able to answer it”.
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