Huffmaster<\/a>, the nation\u2019s first single-source strike services agency, has earned its reputation on the front lines of some of the nation\u2019s most difficult and high-profile labor disputes. Based out of Clawson, Michigan, Huffmaster assists with all aspects of workforce management, including contingency planning, replacement personnel, and security.<\/p>\nThe Need for an Integrated Voice and Messaging System<\/h3>\n
In 2018, Huffmaster was facing several problems: Without call recordings, the company couldn\u2019t hold their recruiters accountable for promises made to customers and candidates. Further, it lacked the reporting and performance tracking that would provide visibility into recruiter workflow and allow for improved performance. And manual efforts\u2014such as manually dialing contacts and leaving voicemails one at a time\u2014were simply not fast enough.<\/p>\n
The Bullhorn and CloudCall Solution<\/h3>\n
In May of 2018, Huffmaster upgraded from their previous phone platform to CloudCall. With this integrated solution, Huffmaster has been able to increase mobility, accountability, and gain much-needed insight into recruiter performance.<\/p>\n
CloudCall Go!<\/strong>
\nWith many of Huffmaster\u2019s full-time staff working from home, CloudCall\u2019s mobile application, CloudCall Go!, allows employees to take calls on the go\u2014whether at home, in the car, in the office, or anywhere else\u2014all while utilising the company phone system. This means that employees didn\u2019t have to give out their personal numbers and all conversation data is stored in Bullhorn. Kevin McNally, Director of IT at Huffmaster, estimates that CloudCall unified communications increased their recruiters\u2019 ability to reach out to people by at least 150%.<\/p>\nCall Recordings<\/strong>
\nToday, Huffmaster can reference previous conversations with certainty through Call Recordings. As a result, nothing on the record is disputed\u2014which makes holding recruiters accountable as easy as pressing \u201cplay\u201d on the recording.<\/p>\n <\/p>\n
\u201cSwitching over to CloudCall has given us more insight and given us the ability to better manage our people.\u201d – Kevin McNally,<\/strong> Director of IT, Huffmaster<\/strong><\/span><\/p><\/blockquote>\n <\/p>\n
Analytics<\/strong>
\nWith CloudCall\u2019s analytics, Huffmaster can see who is picking up the phone, how many calls are made, the duration of each call, and more. Any team member, including temporary workers, can be held accountable to company metrics, whatever those may be.<\/p>\nProgressive Dialer and Voicemail Drop<\/strong>
\nHuffmaster\u2019s healthcare recruitment division is responsible for building contact lists of Registered Nurses and Certified Nursing Assistants for times of strike, and with the Progressive Dialer and Voicemail Drop features, their recruiters can quickly call hundreds of contacts in short periods of time and leave voicemails en masse. Recruiters can dial through pre-defined lists and leave voicemails, ensuring that hospitals, nursing homes, and assisted living facilities get the support they need during labor disputes.<\/p>\n <\/p>\n
\u201cNow [our recruiters] don\u2019t have to sit there and get that voicemail fatigue and say the same thing over and over and over again.\u201d – Kevin McNally,<\/strong> Director of IT, Huffmaster<\/strong><\/span><\/p><\/blockquote>\n <\/p>\n
\nTo explore the integrated Bullhorn and CloudCall solution, <\/span><\/i>visit the Bullhorn Marketplace.<\/span><\/i><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"With CloudCall and Bullhorn, single-source strike agency Huffmaster has been able to increase mobility, accountability, and gain much-needed insight into recruiter performance.<\/p>\n","protected":false},"author":318,"featured_media":17823,"parent":0,"menu_order":0,"template":"","class_list":["post-17822","customer_blog","type-customer_blog","status-publish","has-post-thumbnail","hentry","customer_blog_category-learning"],"acf":[],"yoast_head":"\n
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