{"id":75798,"date":"2022-11-17T13:32:15","date_gmt":"2022-11-17T02:32:15","guid":{"rendered":"https:\/\/www.bullhorn.com\/au\/?post_type=customer_blog&p=75798"},"modified":"2022-11-17T13:36:50","modified_gmt":"2022-11-17T02:36:50","slug":"automation-in-practice-reduce-no-call-no-shows-by-40","status":"publish","type":"customer_blog","link":"https:\/\/www.bullhorn.com\/au\/customer-blog\/automation-in-practice-reduce-no-call-no-shows-by-40\/","title":{"rendered":"Automation in Practice: Reduce No-Call\/No-Shows by 40%"},"content":{"rendered":"

This Automation in Practice centers around a client that used automation to reduce no-call\/no-shows by 40%. What would happen to your bottom line if you achieved the same result? Our prediction: you\u2019d make more money with the same amount of effort, and you\u2019d provide a better experience for your candidates and clients.\u00a0<\/span><\/p>\n

Help your organisation by emulating this automation. Let\u2019s get started.<\/span><\/p>\n

Here\u2019s the opportunity:<\/b><\/h3>\n

You make a placement. Sometimes, they don\u2019t show up. You get that dreaded phone call from the client fifteen minutes after the start time: \u201cThe candidate isn\u2019t here yet.\u201d Or, you do your first hour check-in call, only to discover someone didn\u2019t arrive. You might even have a large group starting and have multiple no-call\/no-shows. The result is clear in any of these cases: you scramble to get someone there as soon as possible, and your other recruiting plans for the day just took a back seat.<\/span><\/p>\n

Here\u2019s the solution:<\/b><\/h3>\n

This client built <\/span>an automation to send a reminder message<\/b> to candidates the day <\/span>before<\/b> their placement started, containing all relevant information: the start time, who they report to, the address, and any other needed instructions. Then, they sent <\/span>another reminder message <\/b>the day someone started, wishing them good luck and gently reminding them of the above information.<\/span><\/p>\n

Did this magically erase all problems? No \u2013 but it did erase preventable issues, like someone forgetting key details. Plus, it also provided a frictionless way for the candidate to let the recruitment agency know if a last-minute problem arose. That way, the issue could be handled proactively instead of reactively.\u00a0<\/span><\/p>\n

What happens when you shift from reactive to proactive? A candidate messages back saying they couldn\u2019t start because, for example, a family member is sick or they lost their transportation. By letting the recruitment agency know ahead of time \u2013 and therefore, the client \u2013 often, they could save the placement and start a different day.\u00a0<\/span><\/p>\n

Here\u2019s what they achieved:<\/b><\/h3>\n

As a result, this client achieved:<\/span><\/p>\n

    \n
  1. 40% fewer no calls\/no shows<\/span><\/li>\n
  2. Fewer scrambles to backfill positions<\/span><\/li>\n
  3. Happier clients<\/span><\/li>\n
  4. Happier candidates<\/span><\/li>\n
  5. More efficient recruiting<\/span><\/li>\n<\/ol>\n

    You can use this same automation to check in with your candidates throughout their placement. When done well, this can increase retention and conversion rates<\/a>. You can make more money with less effort and provide a better candidate and client experience \u2013 all by having this automation in place for your contract and temporary placements. Plus, the same concept works for the guarantee period for your direct hires.<\/span><\/p>\n

    Here\u2019s how you can do this yourself:<\/b><\/h3>\n

    This automation is available in the blueprints we have set up for you.\u00a0<\/span><\/p>\n

      \n
    1. In the top right corner, select <\/span>Add Automation.<\/b><\/li>\n
    2. Scroll down to the <\/span>Start from Blueprint<\/b> section.<\/span><\/li>\n
    3. Select one of the blueprints \u2013 particularly, one of the black placement-based automations, like <\/span>Onboard and Engage New Hires via Text <\/b>or <\/span>Onboard and Engage New Hires via Email.<\/b><\/li>\n
    4. That\u2019s it! We\u2019ve built these blueprints to help you make this happen for your organisation.<\/span><\/li>\n<\/ol>\n

      See this Automation in Practice:<\/b><\/p>\n

      Watch the video below<\/a> to see Billy Davis put this automation into practice:<\/span><\/p>\n