{"id":17136,"date":"2018-07-26T09:00:13","date_gmt":"2018-07-25T23:00:13","guid":{"rendered":"https:\/\/www.bullhorn.com\/au\/?p=17136"},"modified":"2018-07-26T09:00:13","modified_gmt":"2018-07-25T23:00:13","slug":"how-kingfisher-recruitment-increases-productivity-through-flexibility","status":"publish","type":"post","link":"https:\/\/www.bullhorn.com\/au\/blog\/how-kingfisher-recruitment-increases-productivity-through-flexibility\/","title":{"rendered":"How Kingfisher Recruitment Increases Productivity Through Flexibility"},"content":{"rendered":"

We\u2019re thrilled to bring you the latest installment of the Recruitment Speaks Out series in which top Australian recruitment leaders share unique stories on their agency\u2019s origins and what drives their business growth.\u00a0\"\"<\/em><\/p>\n

Kingfisher Recruitment<\/a> are a team of leading recruitment specialists spanning across Melbourne and Sydney. Introducing new initiatives to an established team can be challenging but Kingfisher\u2019s Managing Director, Matthew Barnett, is always open to change and knows the importance of listening to the feedback\u00a0from his team. He joins me today to speak about some of the recent changes at Kingfisher and the benefits they\u2019ve had on his team.<\/p>\n

Sally Wong [SW]: Tell me a little about your recruitment company and what you focus on in the industry.<\/strong><\/p>\n

Matthew Barnett [MB]:<\/strong> Kingfisher was established in 2005, we\u2019ve been going for 13 years. We specialise in the built environment, when we say the built environment, we\u2019re referring to the human made aspects of our surroundings. So if you look at a city, it\u2019s all the buildings in that city as well as all the spaces in-between and the infrastructure that\u2019s required to run that city. There\u2019s a wide spectrum of sectors all the way from design to construction and engineering right through to operations, maintenance and facilities management.<\/p>\n

SW: Your employees are undoubtedly a key component of your success. Tell me a little about the qualities that make someone successful at your agency.<\/strong><\/p>\n

MB:<\/strong> Our consultants and support team are all passionate about the built environment which is incredibly important, because that\u2019s what we\u2019re talking about every single day. They\u2019re basically self-starters; they need minimal management. We provide the environment, the structure and the tools to help maximise their success but they are the ones that have the drive and determination to deliver quality outcomes. That\u2019s what works best for us too, we don\u2019t want to be a business that spends time micro-managing people doing things they don\u2019t want to do. We want to have people that want to do good things and help them do it better.<\/p>\n

SW: What do you think makes your agency different than others. How do you stand out to people you’re trying to recruit to work for your business?<\/strong><\/p>\n

MB:<\/strong> At Kingfisher, we strive to offer an enjoyable and flexible environment but importantly we also give structure and support to help maximise consultants individual success. We\u2019ve got clearly defined career paths with extensive learning and development. For example, we have a trainee scheme so we can take someone with zero recruitment experience, and train and mentor them to become a fully operational consultant over a six month period. We have regular team building and social activities, as well as rewards and recognition among the team. We\u2019re heavily involved in the industry and encourage industry participation wherever possible.<\/p>\n

We\u2019re also open to change, we\u2019re always listening to the feedback from our consultants and the marketplace. It\u2019s happened recently where we brought some new initiatives into the business specifically for our consultants and support team.<\/p>\n

SW: When it comes to finding and retaining quality recruiters, what’s been the biggest challenge you’ve faced and how did you overcome it?<\/strong><\/p>\n

MB:<\/strong> We don\u2019t really have an issue when it comes to retaining consultants. I think once someone\u2019s been here and seen first hand what a great place it is to be at Kingfisher then they stick around and tend to be here a long time.<\/p>\n

However, it is difficult finding and attracting quality people to come on board. We\u2019ve probably suffered in the past from underselling ourselves. We\u2019re getting much better at that now, you know, hence talking to yourself right now, Sally! We\u2019ve got so many great unique reasons for someone to want to come here but we\u2019ve just got to let everyone know. So that\u2019s something we\u2019re working on all the time.<\/p>\n

SW: As you touched on earlier, your company recently underwent a big change where you introduced greater flexibility for your employees. Tell me more about why this is a priority for your business and why it’s something important to do now.<\/strong><\/p>\n

MB:<\/strong> Again, this comes back to what\u2019s really important. We get feedback by asking questions of our existing team and the general market and we listen to what our people want. It\u2019s important for us not to presume what people want but to ask them what they want.<\/p>\n

It\u2019s no secret that in today\u2019s world, flexibility is important for everyone. Whether it means getting to a gym class, or dropping off and picking up the kids from school. No matter what your age or situation is, flexibility is key for a much better quality of life. For us, happy consultants are also more productive consultants as well, so it\u2019s a win-win for everybody.<\/p>\n

SW: What are some of the specific things you’re doing to provide employees with greater flexibility?<\/strong><\/p>\n

MB:<\/strong> We\u2019ve brought in what we call \u2018Kingfisher Flexi\u2019. Again this was on the back of our team\u2019s feedback and listening to what new and existing consultants were looking for. Kingfisher Flexi, means we have no set start and finish times. Consultants can choose when they start, anywhere from 7:30am to 10am in the morning and then work their day accordingly from there. If you need to do something in the morning you can start later or if you need to do something late afternoon like pick the kids up you can start earlier and then leave at a time that suits you.<\/p>\n

The other part to this is our casual dress, or as we call it \u2018dress for the occasion\u2019. No longer is there the expectation for everyone to be suited and booted every day. Obviously, if you have a client meeting or external meeting then, yes, you need to look the part. If you don\u2019t then everyone\u2019s able to come in casual dress and basically just feel more comfortable and express their individuality. You can leave the office without having to walk about in your business clothes for the rest of the evening.<\/p>\n

SW: What are some of the<\/strong> benefits you’ve seen since you introduced flexibility in the workplace?<\/strong><\/p>\n

MB:<\/strong> It was always a bit of an unknown for us, what would happen if we stopped chaining people to their desks so to speak. It\u2019s been really interesting for us to see the huge benefits. I think just the general atmosphere here, everyone feels just a bit more empowered. They\u2019re happier. They\u2019re making more of their own decisions, therefore they\u2019re happier most of the time. Our productivity has increased dramatically because of this and we\u2019re getting better outcomes which is shown in our results.<\/p>\n

SW: Let’s think back to when you made the decision to introduce greater flexibility for your employees. In hindsight, what do you wish you had known that would’ve been partly helpful during this effort? What advice would you give to someone who’s thinking about doing something similar in their agency?<\/strong><\/p>\n

MB:<\/strong> First and foremost it\u2019s been a very positive initiative for us and something we\u2019ll continue to do. But I think that you do need to have a number of things set up, and some strong systems and processes in place for it to be successful. I\u2019m talking anything from a cloud-based CRM system and file access all the way through to more sophisticated and defined recruitment processes. This enables individuals to take full control of their workload without needing to be in the office 9am to 5pm. It\u2019s not everyone\u2019s just left to slowly \u2018fail\u2019, I suppose. We still need outcomes so these systems are essential to ensure everyone continues to deliver results.<\/p>\n

SW: We love to hear about new things recruitment agencies are doing and Kingfisher has just launched a brand-new website. Tell me more about what lead you and your team to undertake this project and why your website is such an important aspect of your business? Are you doing anything to celebrate the launch?<\/strong><\/p>\n

MB:<\/strong> We\u2019re having a launch party for our new website on July 26th, we\u2019re inviting candidates and clients to come join us. We\u2019ll be giving everyone a taste of the new website as well as providing a good networking opportunity.<\/p>\n

In terms of what lead to this new website, marketing and branding is just so important. We\u2019ve had a marketing manager in place now for some time and this new website is just one piece of the overall marketing plan. We\u2019ll be doing a number of other initiatives over the next 12 months, including actively sitting down with each of our consultants and mapping out individual marketing plans specifically for them. So with our marketing manager driving all this activity, it ensures a consistent approach and we\u2019re getting really good results. It is really important for us and it\u2019s exciting times in terms of our marketing and branding at the moment.<\/p>\n

SW: What are some of the key features on your website? How will they help your team better serve your customers?<\/strong><\/p>\n

MB:<\/strong> Our previous website was ok, but again it is about making sure we\u2019re one step ahead. We want to be using the latest technology available and that goes right across the Kingfisher business. The new website delivers a really smooth user experience, so for our candidates and clients it just makes navigating the website to find the information they need really easy. Again, we\u2019re moving forward with the marketing strategy we\u2019ve got in place, and the website is essential to that. We needed to make sure that it was up to speed in terms of being the central point of our marketing brand for candidates and clients.<\/p>\n

SW: The recruitment industry is constantly changing and evolving. What are some particular changes you’re keen to see take shape and is there anything in particular your agency’s doing to help drive those changes?<\/strong><\/p>\n

MB:<\/strong> Yeah for sure and look that\u2019s exactly right, we always say that our business here changes everyday. Kingfisher today is so different to what it was even 6 months ago, it\u2019s constantly evolving. As a business, we\u2019re constantly speaking to our clients and candidates, asking them what they want and making sure we\u2019re delivering exactly what they need rather than just doing it the same time in time out. We need to be in a position that offers our candidates and clients that adaptation, that\u2019s really important to us.<\/p>\n

Internally, we need to stay one step ahead as well and offer that environment again that is moving with the times. Hence all the things we\u2019ve been discussing today! Someone might come to me today with a suggestion around flexibility or around what we could be doing for engagement and we will launch something new next week. I suppose for us it\u2019s about having that ability to change quickly. That allows us to stay one step ahead rather than playing catch up later. Things change all the time in this business, you never know what\u2019s going to be around the corner but look I suppose that\u2019s why recruitment is such a cool and awesome industry to be a part of.<\/p>\n

\n

Want to read more from our Recruitment Speaks Out Series? Check out, What Recruitment as a Service means for Lloyd Connect\u2019s Clients and Candidates<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

We\u2019re thrilled to bring you the latest installment of the Recruitment Speaks Out series in which top Australian recruitment leaders share unique stories on their agency\u2019s origins and what drives their business growth.\u00a0 Kingfisher Recruitment are a team of leading recruitment specialists spanning across Melbourne and Sydney. Introducing new initiatives to an established team can […]<\/p>\n","protected":false},"author":145,"featured_media":17141,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-17136","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nHow Kingfisher Recruitment Increases Productivity Through Flexibility - Bullhorn AU<\/title>\n<meta name=\"description\" content=\"Recruitment insights for Asia-Pacific: AI hiring trends, ATS tips, and growth strategies to help Australian recruitment agencies win more business. 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Sally can be most commonly found trying to solve a puzzle or hoping to master the ukelele.","sameAs":["www.linkedin.com\/in\/sallytjaardstra\/"],"url":"https:\/\/www.bullhorn.com\/au\/blog\/author\/sallywong\/"}]}},"grav_blocks":null,"card_markup":"<a class=\"card-resource\" href=\"https:\/\/www.bullhorn.com\/au\/blog\/how-kingfisher-recruitment-increases-productivity-through-flexibility\/\">\n\t\t\t<div aria-hidden=\"true\" class=\"card-resource__image-container\">\n\t\t\t<img class=\"card-resource__image\" alt=\"shutterstock_583521055\" title=\"shutterstock_583521055\" src=\"https:\/\/www.bullhorn.com\/au\/wp-content\/uploads\/sites\/3\/2018\/07\/shutterstock_583521055.jpg\" \/>\t\t<\/div>\n\t\t\t<div class=\"card-resource__content\">\n\t\t\t\t<h5 class=\"card-resource__title\">How Kingfisher Recruitment Increases Productivity Through Flexibility<\/h5>\n\t\t\t<\/div>\n<\/a>\n","_links":{"self":[{"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/posts\/17136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/users\/145"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/comments?post=17136"}],"version-history":[{"count":0,"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/posts\/17136\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/media\/17141"}],"wp:attachment":[{"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/media?parent=17136"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/categories?post=17136"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/tags?post=17136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}