{"id":70405,"date":"2020-09-29T10:21:04","date_gmt":"2020-09-29T00:21:04","guid":{"rendered":"https:\/\/www.bullhorn.com\/au\/?p=70405"},"modified":"2020-11-26T12:57:10","modified_gmt":"2020-11-26T01:57:10","slug":"attract-retain-and-engage-your-agencys-top-talent","status":"publish","type":"post","link":"https:\/\/www.bullhorn.com\/au\/blog\/attract-retain-and-engage-your-agencys-top-talent\/","title":{"rendered":"Attract, Retain and Engage Your Agency\u2019s Top Talent"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In an industry where there\u2019s an abundance of competition and churn rates are high, attracting and retaining top talent within your recruitment agency can often be a challenge. Successful recruiters are frequently poached, move on to set up their own agencies or move, due to internal factors. So how can you prevent your top billers from jumping ship, but also entice other successful recruiters to change course and come on the voyage with you, too?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Last week, we hosted the latest installment of our Virtual Round Table Series with a group of senior industry professionals. We tackled the difficult topic of how these businesses are engaging and retaining their staff during the COVID period and beyond, as well as what tactics they use to attract future employees.<\/span><\/p>\n<h3>Engagement, Retention, Attraction<\/h3>\n<p><span style=\"font-weight: 400;\">Communication, forward planning and training were recurring themes of the discussion when it came to engaging consultants and keeping them invested in their current employers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Communication has always been key for MAYDAY recruitment, especially during this difficult period. Joanna Ward, Co-Founder and Director explained that, \u201cWe have been very open with staff around costs as this is what we need to keep the business running.\u201d Joanna explained that by having their teams understand this, it meant they were more invested in the success of the company. \u201cWe have a lot of younger expats working for our business,\u201d Joanna added. \u201cThe team all love being in the office, working with one another and the current situation [covid] has really brought everyone together. That helps with retention\u201d. Something MAYDAY does a little different to many businesses, is they don\u2019t necessarily recruit for a <\/span><i><span style=\"font-weight: 400;\">specific<\/span><\/i><span style=\"font-weight: 400;\"> role. \u201cWe have never hired to a specific role, we have hired a person and given it 3-6 months to see where they fit within the business\u201d. This is a model they have found extremely successful and something they feel helps with talent retention.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The leadership at TOM Executives also value being open and honest with their staff. Several years ago, they sat down with everyone in their business to understand what their consultants wanted out of the company and their roles. Director Grant Movsowitz quickly discovered that having more time to themselves was something that all his consultants valued. Grant explained that because of this, \u201cwe moved to a 4 day week with flexible working on the 5th day. Staff have proven over a long period of time they will make the extra call to get the deal over the line so why not reward that?\u201d He added that in order for this type of environment to work, you must create a high performance culture. \u201cI love the fact I can look at my calendar for the next day, and based on my day, work out where I am going to be more productive. As a business owner, I am creating a safe, flexible environment for people to choose what suits them\u201d. By being open, honest and most importantly, vulnerable with his staff, Grant has found this has resulted in reciprocal behaviour from his staff. \u201cI have always been very open about my challenges with my team and that creates a safe space for them to do the same.\u201d This he feels results in great loyalty.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the Head Office based in Melbourne, some staff from SMAART Recruitment are still currently working from home full time. Rupert Harvey, Associate Director explained that SMAART as a business, is less about KPIs and more about culture. \u201cIt&#8217;s all about communication and keeping the morale high\u201d Rupert detailed, he believes that in order to retain staff in the current climate\u00a0 \u201cIt&#8217;s important to change the business model to suit these new circumstances\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At Interpro, an important way to engage their staff is by creating career roadmaps so consultants have a clear path of what they can achieve. \u201cFrom an internal perspective, we are trying to keep business normal, we still do weekly one to ones, daily scrums and quarterly business plans,\u201d Director Darran Butcher explained. \u201cWe offer mentoring, regular \u2018lunch and learn\u2019 sessions and also career development \u201d. For all their staff, they create promotions contracts where they \u201cwill sit down with consultants to understand their career inspirations, and map out what they need to do to get there.\u201d He added that \u201cit creates a 12 month road map\/promotion plan for them and is monitored quarterly\u201d. Darran feels this offers staff clarity, structure and a clearly defined path going forward. Joanna also mirrored this sentiment, explaining that MAYDAY has put together \u201ca 3 year plan which they are about to launch and this will give everyone a vision of what&#8217;s to come\u201d.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When it comes to attracting top talent, it appeared that the themes of transparency and honest conversations were also a way of attracting prospective recruiters. Darran explained that when attracting talent, they talk about what they can offer. \u201cSometimes it&#8217;s difficult to spot massive points of difference between agencies, so it&#8217;s important to talk to consultants about what their drivers are, what they are looking for and see if that&#8217;s what you can offer them\u201d. Darran went on to detail that \u201cthe mechanics of recruitment are similar in most businesses and most people will join a recruitment company for the people that are in that business, the branding and what the career potentials are\u201d so it&#8217;s important to have those conversations up front.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A recruitment business is as strong as the people that make up the company. Holding on to your top billers has never been so important. Take your consultants on the journey with you, let them be involved in mapping out the course of the ship and invest in people whose values and objectives align with your business.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Want to join the conversion or hear more insights from industry professionals? Check out our latest events <a href=\"https:\/\/www.bullhorn.com\/au\/events\/?LS=Website&amp;LSD=Blog_AU&amp;LA=Blog_AU_20_09_29&amp;LAD=Blog_AU_20_09_29_WIR&amp;utm_source=blog_au&amp;utm_medium=website&amp;utm_campaign=blog_au_20_09_29_wir\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bullhorn has been hosting Virtual Round Table discussions to offer a platform for agency leaders to discuss how they are progressing throughout this period of uncertainty and supporting one another with sharing ideas and initiatives. See the latest insights here.<\/p>\n","protected":false},"author":362,"featured_media":70407,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[555],"tags":[],"class_list":["post-70405","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-trends-and-insights"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Attract, Retain and Engage Your Agency\u2019s Top Talent - Bullhorn AU<\/title>\n<meta name=\"description\" content=\"Bullhorn has been hosting Virtual Round Table discussions to offer a platform for agency leaders to discuss how they are progressing throughout this period of uncertainty and supporting one another with sharing ideas and initiatives. 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A fun fact about Rita, she solo backpacked around South America for 8 months and then flew to the French Alps for a ski season!","sameAs":["https:\/\/www.linkedin.com\/in\/rita-b-bbb54718\/"],"url":"https:\/\/www.bullhorn.com\/au\/blog\/author\/ritabadin\/"}]}},"grav_blocks":null,"card_markup":"<a class=\"card-resource\" href=\"https:\/\/www.bullhorn.com\/au\/blog\/attract-retain-and-engage-your-agencys-top-talent\/\">\n\t\t\t<div aria-hidden=\"true\" class=\"card-resource__image-container\">\n\t\t\t<img class=\"card-resource__image\" alt=\"shutterstock_1505008898\" title=\"shutterstock_1505008898\" src=\"https:\/\/www.bullhorn.com\/au\/wp-content\/uploads\/sites\/3\/2020\/09\/shutterstock_1505008898.jpg\" \/>\t\t<\/div>\n\t\t\t<div class=\"card-resource__content\">\n\t\t\t\t\t<span class=\"card-resource__category\">Industry Trends &amp; Insights<\/span>\n\t\t\t\t\t<h5 class=\"card-resource__title\">Attract, Retain and Engage Your Agency\u2019s Top Talent<\/h5>\n\t\t\t<\/div>\n<\/a>\n","_links":{"self":[{"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/posts\/70405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/users\/362"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/comments?post=70405"}],"version-history":[{"count":1,"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/posts\/70405\/revisions"}],"predecessor-version":[{"id":70639,"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/posts\/70405\/revisions\/70639"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/media\/70407"}],"wp:attachment":[{"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/media?parent=70405"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/categories?post=70405"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bullhorn.com\/au\/wp-json\/wp\/v2\/tags?post=70405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}