{"id":7078,"date":"2015-11-03T18:05:18","date_gmt":"2015-11-03T23:05:18","guid":{"rendered":"https:\/\/www.bullhorn.com\/au\/?p=7078"},"modified":"2015-11-03T18:05:18","modified_gmt":"2015-11-03T23:05:18","slug":"bullhorn-support-provides-an-incredible-customer-experience","status":"publish","type":"post","link":"https:\/\/www.bullhorn.com\/au\/blog\/bullhorn-support-provides-an-incredible-customer-experience\/","title":{"rendered":"Bullhorn Support Provides \u201cAn Incredible Customer Experience&#8221;"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Bullhorn began 2015 with a clear goal: <\/span><i><span style=\"font-weight: 400\">to provide an incredible customer experience. <\/span><\/i><span style=\"font-weight: 400\">This would mean a company-wide push to achieve new levels of professionalism, attention to detail, and humanism in order to surpass customer expectations.<\/span> <span style=\"font-weight: 400\">This viral idea has carried through to every element of Bullhorn\u2019s service offering, from account management to product development to Bullhorn\u2019s all-star support team. <\/span><\/p>\n<p><span style=\"font-weight: 400\">Many well-known competitors within the recruitment CRM market disproportionately focus their efforts on acquiring new customers with little regard for customer retention. Although creating new opportunities is critical to growing any business, Bullhorn understands that keeping existing customers satisfied is equally important to building a foundation for long-term success. Bullhorn\u2019s global 24\/7 support team has been a key driver toward this achievement.<\/span><\/p>\n<p><span style=\"font-weight: 400\">But what exactly constitutes an incredible customer experience?<\/span><\/p>\n<p><span style=\"font-weight: 400\">Building a support team to deliver on this mission is no mean feat. Bullhorn Technical Support Analysts undergo a complex personality screening prior to appointment to ensure they are capable of being personally accountable to the mission while remaining <\/span><i><span style=\"font-weight: 400\">human<\/span><\/i><span style=\"font-weight: 400\">. These hand-picked individuals are measured by performance on both of these criteria, and the results have been dramatically positive. <\/span><\/p>\n<p><span style=\"font-weight: 400\"><a href=\"https:\/\/www.bullhorn.com\/au\/wp-content\/uploads\/sites\/3\/2015\/11\/Bullhorn-Support.png\"><img loading=\"lazy\" decoding=\"async\" width=\"383\" height=\"297\" class=\" size-full wp-image-7081 alignleft\" src=\"https:\/\/www.bullhorn.com\/au\/wp-content\/uploads\/sites\/3\/2015\/11\/Bullhorn-Support.png\" alt=\"Bullhorn Support\" \/><\/a><\/span><span style=\"font-weight: 400\">As part of Bullhorn\u2019s recent analysis of internal benchmarks, the international support team has achieved an outstanding Customer Satisfaction (CSAT) score of 96%. This oustanding score, combined with consistently improving speed of service, means that Bullhorn Support makes for an experience that truly exceeds customer expectations. Satisfied customers are also often outspoken customers, and this feedback has been instrumental to Bullhorn\u2019s rapidly growing global presence as the market leader in recruitment CRM technology.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Bullhorn received 299 commendations from customers who engaged with the support team last month. Here are some of the words our customers used to describe Bullhorn Support:<\/span><\/p>\n<p>&nbsp;<\/p>\n<a href=\"https:\/\/www.bullhorn.com\/au\/wp-content\/uploads\/sites\/3\/2015\/11\/bull.png\"><img loading=\"lazy\" decoding=\"async\" width=\"677\" height=\"524\" class=\" size-full wp-image-7084 aligncenter\" src=\"https:\/\/www.bullhorn.com\/au\/wp-content\/uploads\/sites\/3\/2015\/11\/bull.png\" alt=\"bull\" \/><\/a>\n","protected":false},"excerpt":{"rendered":"<p>Bullhorn began 2015 with a clear goal: to provide an incredible customer experience. This would mean a company-wide push to achieve new levels of professionalism, attention to detail, and humanism in order to surpass customer expectations. This viral idea has carried through to every element of Bullhorn\u2019s service offering, from account management to product development [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":7087,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-7078","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bullhorn Support Provides \u201cAn Incredible Customer Experience&quot; - Bullhorn AU<\/title>\n<meta name=\"description\" content=\"Bullhorn Support received 299 commendations from customers last month!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bullhorn.com\/au\/blog\/bullhorn-support-provides-an-incredible-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bullhorn Support Provides \u201cAn Incredible Customer Experience&quot; - Bullhorn AU\" \/>\n<meta property=\"og:description\" content=\"Bullhorn Support received 299 commendations from customers last month!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bullhorn.com\/au\/blog\/bullhorn-support-provides-an-incredible-customer-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Bullhorn AU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Bullhorn\/\" \/>\n<meta property=\"article:published_time\" content=\"2015-11-03T23:05:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bullhorn.com\/au\/wp-content\/uploads\/sites\/3\/2015\/11\/12208211_10208371438428224_1227925161_n.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"960\" \/>\n\t<meta property=\"og:image:height\" content=\"616\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Zane Bacic\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zane Bacic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.bullhorn.com\/au\/blog\/bullhorn-support-provides-an-incredible-customer-experience\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.bullhorn.com\/au\/blog\/bullhorn-support-provides-an-incredible-customer-experience\/\"},\"author\":{\"name\":\"Zane Bacic\",\"@id\":\"https:\/\/www.bullhorn.com\/au\/#\/schema\/person\/eee653391249cb80b294022058200851\"},\"headline\":\"Bullhorn Support Provides \u201cAn Incredible Customer Experience&#8221;\",\"datePublished\":\"2015-11-03T23:05:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.bullhorn.com\/au\/blog\/bullhorn-support-provides-an-incredible-customer-experience\/\"},\"wordCount\":299,\"publisher\":{\"@id\":\"https:\/\/www.bullhorn.com\/au\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.bullhorn.com\/au\/blog\/bullhorn-support-provides-an-incredible-customer-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.bullhorn.com\/au\/wp-content\/uploads\/sites\/3\/2015\/11\/12208211_10208371438428224_1227925161_n.jpg\",\"inLanguage\":\"en-AU\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bullhorn.com\/au\/blog\/bullhorn-support-provides-an-incredible-customer-experience\/\",\"url\":\"https:\/\/www.bullhorn.com\/au\/blog\/bullhorn-support-provides-an-incredible-customer-experience\/\",\"name\":\"Bullhorn Support Provides \u201cAn Incredible Customer Experience\\\" - Bullhorn AU\",\"isPartOf\":{\"@id\":\"https:\/\/www.bullhorn.com\/au\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.bullhorn.com\/au\/blog\/bullhorn-support-provides-an-incredible-customer-experience\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.bullhorn.com\/au\/blog\/bullhorn-support-provides-an-incredible-customer-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.bullhorn.com\/au\/wp-content\/uploads\/sites\/3\/2015\/11\/12208211_10208371438428224_1227925161_n.jpg\",\"datePublished\":\"2015-11-03T23:05:18+00:00\",\"description\":\"Bullhorn Support received 299 commendations from customers last month!\",\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.bullhorn.com\/au\/blog\/bullhorn-support-provides-an-incredible-customer-experience\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.bullhorn.com\/au\/blog\/bullhorn-support-provides-an-incredible-customer-experience\/#primaryimage\",\"url\":\"https:\/\/www.bullhorn.com\/au\/wp-content\/uploads\/sites\/3\/2015\/11\/12208211_10208371438428224_1227925161_n.jpg\",\"contentUrl\":\"https:\/\/www.bullhorn.com\/au\/wp-content\/uploads\/sites\/3\/2015\/11\/12208211_10208371438428224_1227925161_n.jpg\",\"width\":960,\"height\":616},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.bullhorn.com\/au\/#website\",\"url\":\"https:\/\/www.bullhorn.com\/au\/\",\"name\":\"Bullhorn AU\",\"description\":\"Applicant Tracking &amp; 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