Back to Blog How to Start Your Own Staffing Agency: 10 Considerations for Success by Bob McHugh on April 24th, 2019 Is your firm growing as fast as you’d like? If your firm’s growing fast, are you encountering any growing pains as your pool of candidates and clients grows? Success comes with a whole new set of challenges, some of which can come as a nasty surprise if you’re not prepared. These questions cover a range of important considerations as your firm grows. Answer these questions to determine possible areas of improvement for your business. You may find the missing piece you need to take your firm’s efforts to the next level. Your Business Plan Do you have a growth strategy in place? Are you emphasizing profit or revenue? Are you focusing on existing clients, new clients, or an even mix? Will you specialize in a specific placement-type (temp, perm, contract, direct hire)? What industries will you serve? If you’re a full-desk firm, do you have any plans to eventually become split-desk? Marketing Do you have a modern website that’s easy to use? Is your site mobile-friendly? Do you monitor review-sites for feedback about your firm? Do you provide resources for candidates on your website? Do you have a specific selling point that differentiates your firm from the competition? Do you personalize your communication (in email, social media, etc.)? Sales Do you have a clearly defined target customer audience? Do you have satisfied clients you can use as referrals? Do you have a strategy for generating leads that goes beyond cold-calling? Do you avoid generic value propositions in describing your firm? (e.g., “We provide great customer service). Social Media Do you have an established presence on sites like LinkedIn and Facebook? Do you regularly share useful content with candidates and clients? Do you have a sourcing strategy for identifying qualified candidates on social networks like Twitter, Facebook and LinkedIn? Do you use social media to effectively network with prospective clients and candidates? Technology Do you use an applicant tracking system (ATS) and/or customer relationship management (CRM) software to manage your data and nurture relationships with candidates and clients? If you are currently leveraging an ATS, is your email fully integrated? Do you have a reporting solution for tracking candidate and client data? Do you automate the onboarding process for candidates or is it manual? Staffing Trends and News Do you stay up-to-date on staffing industry trends? Do you network at staffing events? Do you stay up-to-date on current events and legislation that impact staffing firms? Are you a member of your state’s staffing association? Do you embrace new staffing technology? Industry Expertise Are you seen as an expert in the industries you serve? Do you provide valuable industry resources to prospective candidates and clients? Do you go to industry-specific events to stay up-to-date and network with prospective clients? Training Do you have a formal training program in place? Do you incorporate employee feedback into your training? How frequently, if ever, do you evaluate employee performance? Are you able to ramp-up new employees in a month or less? Candidate Experience Do you have a candidate engagement strategy in place at your firm? Do you personalize all communication with candidates? Do you follow up with candidates after their placement? Do you measure candidate satisfaction? Do you solicit candidate feedback? Do you interview candidates at the end of the hiring process to learn about their experience? Do you use candidate feedback to make deliberate improvements to your firm? Client Experience Do you use an applicant tracking system (ATS) to nurture client relationships and detect unhappy clients? Do you maintain consistent and frequent communication with your clients? Do you measure client satisfaction? Do you solicit customer feedback? Do you use client feedback to make deliberate improvements to your firm? Reporting Do you report on critical staffing metrics like fill-rate and gross margin? Do you perform weekly or monthly reports to better understand your business? Do you measure your employee’s performance on specific key metrics? Do you use your data to make meaningful changes to your firm? Security Do you have a backup of your pertinent client and candidate data? Is your data linked to a personal account vulnerable to attack (e.g., a personal Gmail account)? If you use an ATS/CRM vendor, are they SSAE 16 SOC1 Type II compliant? Want more insight and tips for running a successful staffing firm? Check out Toolkit: Resources to Grow Your Staffing Firm from the Ground Up for useful tools and tips you can use to better your firm.