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Going forth from the repercussions of the Global Financial Crisis of 2008, Roger Mills and Danny Wrigglesworth boldly determined to establish specialist consultancy firm Think IT Recruitment. With Mills and Wrigglesworth’s combined decades of IT recruitment experience, it’s unsurprising that today, Think IT has emerged as one of the leading IT recruitment agencies in the UK market.
Think IT specializes in the provision of a full range of industry sectors, incorporating the complete software development cycle, from analysis to project management. The company thinks locally and operates globally, covering a full range of locations from London to Singapore.
What distinguishes Think IT from other agencies is its simple and effective approach towards not only the recruitment process, but the way in which the business operates as a whole. Roger and his team endeavour to match the right candidate with the right opportunity at the right time. Think IT is not the biggest operation, nor does it aspire to be. But the company does believe that it’s one of the best.
Such confidence is unquestionably justified and well-deserved, and Bullhorn is proud to be part of the driving force behind the simplicity and effectiveness that makes Think IT one of the leading IT recruitment specialists around. We caught up with co-owner Roger Mills to discuss his company’s experience of being such an early adopter of Bullhorn in the UK, along with how this partnership has been an invaluable factor for Think IT’s success.
Prior to implementing Bullhorn, Think IT used another system that was not only server-based, but also chunky, cheap, and merely did “an okay job.” Foreseeably, as the company quickly began to grow, self professed “tech guru” Roger Mills realized he needed a system with greater functionality and more scalability.
After considering a number of different packages, Think IT chose to implement Bullhorn. To Roger, Bullhorn seemed simple and workable, an ideology identical to Think IT’s core business principles. Says Roger, “Bullhorn really stood out to us….it seemed to have every functionality.” At the time, Roger even wondered, “How do other competitors actually sell against Bullhorn?”.
The fact that Bullhorn is 100% cloud-based was a key factor in the decision-making process for Roger. Think IT’s previous system was very inflexible, demanding payments for updates and upgrades as well as subjecting the company to a tedious support process. These issues, along with downtime and backup problems, led Roger to critique Think IT’s initial recruitment CRM as an outdated and “painful, manual process.”
Since implementing Bullhorn’s cloud computing software and experiencing its 24-hour tech support, Roger has been glad to see such problems eliminated. Lengthy administrative tasks have been cut out in order to streamline workflow and save invaluable time.
Since the transition, Bullhorn has enabled Think IT to double in size. Impressively, this expansion is not a result of intricate customizations and reporting analytics. It is largely due, instead, to Roger’s aforementioned confidence and belief in simplicity. Roger chose to scale Bullhorn back to the absolute basics in order to “get the job done,” “focus on sales,” and avoid becoming “tied up in the process” of administrative tasks.
This isn’t to say that Think IT doesn’t take advantage of Bullhorn’s customization. Roger is aware of this flexibility, but he often simply chooses to make his life easier by adopting a minimalist approach. “If I want to change something in terms of vacancies, I can make the field live within ten minutes…Tools, Edit, done. Simple.”
Given that Bullhorn has been with Think IT from nearly the very beginning, measured results in terms of “before and after” are difficult to quantify. But as Roger says, “Bullhorn is part of what we do…it’s in our DNA now.”
Roger can confirm that Bullhorn has been a significant contributor to Think IT’s increasing revenue. Bullhorn Recruitment CRM’s email functionality and ability to distribute and extract lists, for instance, has increased traffic to Think IT’s website by 35% in the past 3 months.
Overall, Bullhorn is an integral asset for Roger and his team. It forms the foundation for Think IT’s past, present, and future. “Ultimately, we have a saying…if it’s not in Bullhorn, it didn’t happen.”
Roger and Danny’s recent attendance at Bullhorn’s third and largest Bullhorn Live London event provided them with immense confidence in the Think IT-Bullhorn partnership. Roger values Bullhorn’s efforts to become a large and established organisation in the UK. According to Roger, “Bullhorn understands what software is and what it needs to be in the future” for both the recruitment and software industries.
With Bullhorn as part of Think IT’s genetic makeup, Think IT has a partner not only in terms of providing a solid and reliable CRM, but also in terms of moving forward into the future with a competitive edge.
Executive Vice President of Enterprise and Salesforce
Ryan Murphy is the Executive Vice President of Enterprise and Salesforce. He began his 10-year career at Bullhorn as a finance and sales intern, affording him a 360-degree view of the software-as-a-service industry and Bullhorn’s business model. Prior to his current role, Ryan served as an Enterprise Account Executive where he honed his customer-first leadership style and championed Bullhorn’s offerings to its most strategic clients. Today, Murphy is charged with leading the enterprise strategy and go to market for both Bullhorn and Bullhorn for Salesforce, enabling customers to maximize their investments on both platforms and deliver an incredible experience to their customers and candidates. Ryan has a Bachelor of Arts in Business Administration from Boston University.
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President and Chief Technology Officer
As President and CTO, Matt leads Bullhorn’s architectural, technical, and software design and development efforts. He also directs the product management team’s work defining product strategy, and global customer support and success. Since joining Bullhorn in 2004, Matt has held a variety of leadership positions managing the growth of various technical and services teams, including Vice President of Professional Services. Prior to Bullhorn, Matt worked at PricewaterhouseCoopers, specializing in systems process assurance for such companies as Fidelity and State Street Global Advisors. Matt holds a Bachelor of Science in Business Administration with a concentration in Finance from Boston University’s School of Management.
SVP, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for the successful delivery of all products and services globally and is committed to creating and maintaining incredible long-term customer experiences in the Candidate to Cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora and Apttus: specializing in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
SVP, Client Services & Support
As Senior Vice President of Services and Support, J.R. leads global client services, professional services, and support for all Bullhorn product lines. J.R. directs both the company’s customer service and professional service efforts around the world, engaging customers throughout all points in the customer journey, both proactively and retroactively, and delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company, spanning performance management, employee and leadership development, organizational design, and strategy, all of which align to a focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and held a number of key leadership roles prior to joining Bullhorn.
Founder & CEO
Art Papas is the Founder and CEO of Bullhorn, Inc, the global leader in software for the staffing & recruitment industry. Art was the original architect of Bullhorn’s flagship Customer Relationship Management (CRM) system, which now helps more than 8,000 companies around the world run their businesses. Art is the Chairman of the Board at Career Collaborative, an organization that teaches unemployed and underemployed adults how to build careers that change lives and strengthen families. In 2014, Ernst & Young named Art an EY Entrepreneur of the Year Award Winner in New England. Prior to starting Bullhorn, Art started his career as a software engineer at Thomson Reuters. Art is a graduate of Tufts University, holding a Bachelor of Science degree in Mathematics.
SVP, Workforce & Revenue Cloud
As Bullhorn’s SVP of Workforce & Revenue Cloud, Ed drives the company’s middle office strategy and overall product offering. Ed joined Bullhorn as part of the Peoplenet acquisition where he spent 7 years as the President/CEO leading up to the acquisition in late 2017. Prior to joining the Bullhorn family, Ed has spent his career designing, building and managing technology solutions for numerous Fortune 500 companies. He has been a Partner in an ERP-focused consulting firm, a CIO for a global pharmaceutical company, a supply-chain leader for a retail company and the leader of a services company from its inception to $50MM in revenue. Ed was born in Florida but has spent the last 20+ years in Atlanta, GA. Ed loves to play golf, tennis and basketball and occasionally gets out kite boarding when the wind is just right.
Ed holds a Bachelor of Science in Industrial and Systems Engineering from the Georgia Institute of Technology and an MBA from Goizueta Business School at Emory University.
Vice President of Product
Jonathan Novich is Vice President, Product for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 7,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
Brian Sylvester is Bullhorn’s Chief Financial Officer (CFO) with more than 15 years of financial leadership experience. Brian leads Bullhorn’s financial, accounting, and legal functions. Prior to becoming CFO, Brian spent three years at Bullhorn in various finance & accounting roles. Prior to Bullhorn, Brian was Corporate Controller at Pegasystems, a global provider of business process management software where he scaled the finance organization during a period of 2.5x revenue growth. Brian began his career at PricewaterhouseCoopers in their technology audit practice.
Brian is a CPA in Massachusetts, has a Master’s of Science in Accounting from Boston College and a Bachelor’s of Science in Accounting from Bryant University.
VP of Alliances and Business Development
Nina Eigerman is Bullhorn’s VP of Alliances and Business Development, responsible for the company’s technology and services partnerships. Prior to joining Bullhorn, Nina ran the Business Services practice at G2 Capital Advisors, helping agencies and their providers with capital market transactions. Earlier in her career, she was the President of Aquent Solutions and a consultant with McKinsey & Company. She also ran a full desk at a-connect, a global strategic staffing firm. Nina has a Bachelor of Arts from Harvard College and graduated from the MIT Sloan School of Management.
Executive Vice President of Corporate Development and International
Peter oversees Bullhorn’s international operations across EMEA and APAC in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch. In addition to growing the international team to over 50 staff and establishing Bullhorn as the UK’s market leading recruitment software in fewer than three years, Peter has expanded Bullhorn’s reach into EMEA and APAC and achieved a user base of more than 10,000 international users. Prior to taking on the launch of Bullhorn in the UK, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.
Chief People Officer
As the Chief People Officer, Kim is responsible for driving a highly effective people strategy, leading global talent acquisition, and directing training and learning programs while ensuring an engaging culture. Kim brings over 20 years of human resources management experience to Bullhorn. Prior to joining Bullhorn, Kim worked for Harvard University as the Director of Organizational Effectiveness and for E Ink Corporation as the Director of Human Resources. Kim started her career in the staffing industry as a recruiter placing temporary employees. Kim graduated magna cum laude with a Bachelor of Arts in Psychology from Syracuse University and has an Master of Science in Industrial/Organizational Psychology from Rensselaer Polytechnic Institute.
Chief Revenue Officer
As Bullhorn’s Chief Revenue Officer, Mike drives the company’s global revenue growth. Mike was one of the first 15 team members of Bullhorn Inc. in Boston and relocated to London in 2010 to start up the International team. In his 6 years in London, Mike drove regional expansion into the Netherlands, Germany, Singapore, and Australia. He has supplied cloud-based solutions to recruitment consultancies in over 50 different countries worldwide for the past 10 years. Mike was born and raised in the Boston-area where he grew up an avid sport fan. He earned his Bachelor of Science in Business Management from Babson College.
Chief Marketing Officer
As CMO, Gordon Burnes directs the company’s marketing and business development efforts, including product marketing, demand generation, PR, branding, creative, and Bullhorn Marketplace. He brings a broad range of skills and experience to the company across the product, marketing, sales, and business development functions to help drive growth. Gordon was previously the IBM executive in charge of worldwide marketing for the Risk Analytics group, which became the leading provider in the industry over the course of his tenure. Prior to IBM, Gordon ran marketing and business development for OpenPages, which was acquired by IBM in 2010. Gordon has a Bachelor of Arts in Anthropology from Harvard College and an MBA from Columbia University.