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Beginning a new company in a well-established market comprized of such large organizations can be daunting, if not inconceivable. But Thornley Corporate Solutions’ (TCS) distinct approach towards recruitment saw them locating clients and placing candidates at such a rapid pace that they were propelled straight onto a level playing field with the biggest players in record time.
Bullhorn caught up with Daren Thornley, Director of TCS, to discuss the successes behind the company’s rapid expansion. In particular, he discussed the obstacles the company faced and how Bullhorn became a positive enabler for TCS in a paradoxical time of successes and setbacks.
The 5-year-old recruitment agency provides services to the engineering industry, specifically sourcing talent from the automotive, food, FMCG, and general engineering sectors. From the very beginning, TCS’ focused mindset distinguished it from the rest. The company aimed to quickly locate the right clients, and recruit the right candidates to ultimately reduce downtime and ensure both profitability and career growth. Put simply, TCS aimed to be faster than its competitors without compromizing on quality.
Today, Daren and the Thornley team employ an extensive engineering network across the world and consequently hold vast insight into the sector they operate in. Indeed, the agency communicates with hundreds of engineering professionals on a daily basis.
A few years ago, however, the company’s impressive performance meant that TCS was unable to uphold the culture upon which its foundations had been built. As its candidate list grew, so did its stockpile of stored information. After a while, Daren was unable to maintain his singular focus, and he knew he needed a new CRM system to not only maintain the current in-house database, but to enable TCS to continue on a path of rapid expansion.
After an Internet search for a provider that could help TCS sort out its problems, Daren found that Bullhorn “offered everything we needed as a small business…it gave us the same tools as larger players.” Bullhorn offered scalability with no extra costs and no “need for dedicated equipment”.
In order to tailor Bullhorn to TCS’ specific needs, Daren chose to implement a customized candidate profiling process along with several customisable fields. As Daren expected, Bullhorn has helped to reinforce TCS’ authentic, precise approach towards recruitment. Since implementation, Thornley has been able to provide the high level of service towards both clients and candidates that it began with back in 2010.
Importantly for Daren and his team, Bullhorn is user-friendly with a logical workflow. Tools such as Bullhorn’s note system have improved internal communication, saving time that might otherwise have been spent approaching candidates for irrelevant roles and ensuring the highest level of rapport with candidates. Bullhorn also “reacts quickly to clients’ vacancies by calling upon thousands of profiled candidates stored in the system.”
Now TCS uses a CRM that makes it easy to engage in human interaction and spend less time sorting through disparate robotic information. According to Daren, Bullhorn demonstrates to clients that “we are really listening to them” and logs all information on one central platform “from first call right through to placement.”
Ultimately, Bullhorn has “drastically improved” TCS response time to client requirements, with its time-to-fill dropping by fifty per cent since implementation. Bullhorn is proud to note that Daren, who himself has worked with numerous CRM tools, feels that Bullhorn is “by far the best product offering unrivalled ease of use, support, scalability, flexibility in work location, and, above all, return on investment”.
Daren and his team are currently in the process of making Bullhorn its central CRM tool via data cleansing. Soon, with a fully integrated CRM system to put Thornley ahead of the game, the company shall be in a better position than ever before to tackle its competitive market. TCS will be able to utilize its extensive network by proactively approaching the right decision-makers with “hard-to-find candidates.”
Bullhorn’s “near-limitless customization” is an excellent fit for the “evolving entity” that is TCS. Certainly, if the past few years are anything to go by, Bullhorn anticipates an even more impressive future for the engineering recruitment specialists.
Executive Vice President of Enterprise and Salesforce
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Peter oversees Bullhorn’s international operations across EMEA and APAC in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch. In addition to growing the international team to over 50 staff and establishing Bullhorn as the UK’s market leading recruitment software in fewer than three years, Peter has expanded Bullhorn’s reach into EMEA and APAC and achieved a user base of more than 10,000 international users. Prior to taking on the launch of Bullhorn in the UK, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.
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As Bullhorn’s Chief Revenue Officer, Mike drives the company’s global revenue growth. Mike was one of the first 15 team members of Bullhorn Inc. in Boston and relocated to London in 2010 to start up the International team. In his 6 years in London, Mike drove regional expansion into the Netherlands, Germany, Singapore, and Australia. He has supplied cloud-based solutions to recruitment consultancies in over 50 different countries worldwide for the past 10 years. Mike was born and raised in the Boston-area where he grew up an avid sport fan. He earned his Bachelor of Science in Business Management from Babson College.
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Art Papas is the Founder and CEO of Bullhorn, Inc, the global leader in software for the staffing & recruitment industry. Art was the original architect of Bullhorn’s flagship Customer Relationship Management (CRM) system, which now helps more than 8,000 companies around the world run their businesses. Art is the Chairman of the Board at Career Collaborative, an organization that teaches unemployed and underemployed adults how to build careers that change lives and strengthen families. In 2014, Ernst & Young named Art an EY Entrepreneur of the Year Award Winner in New England. Prior to starting Bullhorn, Art started his career as a software engineer at Thomson Reuters. Art is a graduate of Tufts University, holding a Bachelor of Science degree in Mathematics.
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As Bullhorn’s SVP of Workforce & Revenue Cloud, Ed drives the company’s middle office strategy and overall product offering. Ed joined Bullhorn as part of the Peoplenet acquisition where he spent 7 years as the President/CEO leading up to the acquisition in late 2017. Prior to joining the Bullhorn family, Ed has spent his career designing, building and managing technology solutions for numerous Fortune 500 companies. He has been a Partner in an ERP-focused consulting firm, a CIO for a global pharmaceutical company, a supply-chain leader for a retail company and the leader of a services company from its inception to $50MM in revenue. Ed was born in Florida but has spent the last 20+ years in Atlanta, GA. Ed loves to play golf, tennis and basketball and occasionally gets out kite boarding when the wind is just right.
Ed holds a Bachelor of Science in Industrial and Systems Engineering from the Georgia Institute of Technology and an MBA from Goizueta Business School at Emory University.
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Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
Brian Sylvester is Bullhorn’s Chief Financial Officer (CFO) with more than 15 years of financial leadership experience. Brian leads Bullhorn’s financial, accounting, and legal functions. Prior to becoming CFO, Brian spent three years at Bullhorn in various finance & accounting roles. Prior to Bullhorn, Brian was Corporate Controller at Pegasystems, a global provider of business process management software where he scaled the finance organization during a period of 2.5x revenue growth. Brian began his career at PricewaterhouseCoopers in their technology audit practice.
Brian is a CPA in Massachusetts, has a Master’s of Science in Accounting from Boston College and a Bachelor’s of Science in Accounting from Bryant University.
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As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for the successful delivery of all products and services globally and is committed to creating and maintaining incredible long-term customer experiences in the Candidate to Cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora and Apttus: specializing in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
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