Perm, Temp, Contract
Executive Assistants, Personal Assistants
Let us help you build the perfect solution for your firm.
Elite Assistants is the sister company of the Executive Assistant Network, a leading Australian membership group for executive and personal assistants. Servicing this sector for over 10 years, the Executive Assistant Network found an overwhelming demand from its members for a dedicated recruitment entity, and thus Elite Assistants was born. Created purely for the benefit of its members and recruitment agencies that operate within the industry, Elite Assistants is the only job board dedicated to placing executive and personal assistants in Australia.
Elite Assistants has been able to leverage a vast existing network to generate impressive demand despite its relatively recent launch. The company currently operates a popular and free posting function for both employers and recruitment agencies alike. Prior to launch, Elite Assistants undertook broad research and analysis to find the right technology platform for its unique operation. General Manager Justin Pettie believed that in order to challenge the status quo of the traditional recruitment model, Elite Assistants required a moldable software platform focused on communication above all else. Bullhorn was the obvious choice.
Elite Assistants approached establishing its business with the utmost attention placed upon building a sustainable foundation. Even having done its due diligence in terms of research, finding a recruitment CRM provider that could integrate seamlessly with a multi-posting job platform and handle high volumes of candidate data proved to be a real challenge. Furthermore, the software would need to be intuitive and responsive to help Elite Assistants to deliver on its customer service goals. Fortunately, the market-leading recruitment CRM provider, Bullhorn, and its integration with its Marketplace Partners provided the perfect tailored solution. Justin noted, “Having had many organisations present to us, we had a real challenge finding a solution that was both customisable and robust enough to handle our workflow requirements. That is, until we found Bullhorn.”
Combining Bullhorn with its Marketplace Partners such as Broadbean has proven to be the ideal solution to suit Elite Assistants’ high volume and candidate-focused workflow. Bullhorn’s innate customisation was also key, allowing Elite Assistants to tailor its solution to its unique requirements. Bullhorn’s dedicated training allowed Justin and his team to get up and running in record time, critical for an ambitious new business. Additionally, 24-hour support 7 days a week, combined with a commitment to long-term development, has given Elite Assistants peace of mind, knowing that Bullhorn will continue to provide unparalleled support and grow with Elite Assistants into the future. Speaking on Bullhorn’s support and service, Justin said, “Not only is the product exactly what we wanted, but the people at Bullhorn have been first class, be it the training with a fully qualified trainer who has recruitment experience or the fantastic technical support that is on hand 24/7. Bullhorn delivers on its promises and we’re delighted to have made the choice to partner with such a customer-focused organisation.”
Since implementation, Elite Assistants has been able to consolidate all functions of its workflow into one intuitive and hyper-efficient system. Manual data entry has been slashed by 50% and Bullhorn has allowed Elite Assistants to operate a paperless office. Communications to clients and customers have improved through the Bullhorn’s integration with its Marketplace Partners. Finally, General Manager Justin Pettie believes that the visibility and control of operations he now has would not be possible without Bullhorn. He comments, “Bullhorn allows me more time to be at the forefront of the business in terms of bringing in revenue. It’s been invaluable for organisational dexterity and process control.”
Elite Assistants has set some very ambitious goals for the foreseeable future. With the intention to open 10 offices by as early as 2017, using the right platform to communicate across these bases is critical. Bullhorn has the capacity to coordinate communications across offices and provide a true cloud platform that will allow Elite Assistants to scale operations with efficiency, regardless of location. Building on its success, Elite Assistants is a future-driven business that understands the importance of investing in scalable solutions. Bullhorn, as Elite Assistants’ preferred provider, looks forward to servicing this need and anticipates a long and prosperous relationship.
Executive Vice President of Enterprise and Salesforce
Ryan Murphy is the Executive Vice President of Enterprise and Salesforce. He began his 10-year career at Bullhorn as a finance and sales intern, affording him a 360-degree view of the software-as-a-service industry and Bullhorn’s business model. Prior to his current role, Ryan served as an Enterprise Account Executive where he honed his customer-first leadership style and championed Bullhorn’s offerings to its most strategic clients. Today, Murphy is charged with leading the enterprise strategy and go to market for both Bullhorn and Bullhorn for Salesforce, enabling customers to maximize their investments on both platforms and deliver an incredible experience to their customers and candidates. Ryan has a Bachelor of Arts in Business Administration from Boston University.
VP of Alliances and Business Development
Nina Eigerman is Bullhorn’s VP of Alliances and Business Development, responsible for the company’s technology and services partnerships. Prior to joining Bullhorn, Nina ran the Business Services practice at G2 Capital Advisors, helping agencies and their providers with capital market transactions. Earlier in her career, she was the President of Aquent Solutions and a consultant with McKinsey & Company. She also ran a full desk at a-connect, a global strategic staffing firm. Nina has a Bachelor of Arts from Harvard College and graduated from the MIT Sloan School of Management.
SVP, Client Services & Support
As Senior Vice President of Services and Support, J.R. leads global client services, professional services, and support for all Bullhorn product lines. J.R. directs both the company’s customer service and professional service efforts around the world, engaging customers throughout all points in the customer journey, both proactively and retroactively, and delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company, spanning performance management, employee and leadership development, organizational design, and strategy, all of which align to a focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and held a number of key leadership roles prior to joining Bullhorn.
Executive Vice President of Corporate Development and International
Peter oversees Bullhorn’s international operations across EMEA and APAC in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch. In addition to growing the international team to over 50 staff and establishing Bullhorn as the UK’s market leading recruitment software in fewer than three years, Peter has expanded Bullhorn’s reach into EMEA and APAC and achieved a user base of more than 10,000 international users. Prior to taking on the launch of Bullhorn in the UK, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.
Chief People Officer
As the Chief People Officer, Kim is responsible for driving a highly effective people strategy, leading global talent acquisition, and directing training and learning programs while ensuring an engaging culture. Kim brings over 20 years of human resources management experience to Bullhorn. Prior to joining Bullhorn, Kim worked for Harvard University as the Director of Organizational Effectiveness and for E Ink Corporation as the Director of Human Resources. Kim started her career in the staffing industry as a recruiter placing temporary employees. Kim graduated magna cum laude with a Bachelor of Arts in Psychology from Syracuse University and has an Master of Science in Industrial/Organizational Psychology from Rensselaer Polytechnic Institute.
Chief Revenue Officer
As Bullhorn’s Chief Revenue Officer, Mike drives the company’s global revenue growth. Mike was one of the first 15 team members of Bullhorn Inc. in Boston and relocated to London in 2010 to start up the International team. In his 6 years in London, Mike drove regional expansion into the Netherlands, Germany, Singapore, and Australia. He has supplied cloud-based solutions to recruitment consultancies in over 50 different countries worldwide for the past 10 years. Mike was born and raised in the Boston-area where he grew up an avid sport fan. He earned his Bachelor of Science in Business Management from Babson College.
Chief Marketing Officer
As CMO, Gordon Burnes directs the company’s marketing and business development efforts, including product marketing, demand generation, PR, branding, creative, and Bullhorn Marketplace. He brings a broad range of skills and experience to the company across the product, marketing, sales, and business development functions to help drive growth. Gordon was previously the IBM executive in charge of worldwide marketing for the Risk Analytics group, which became the leading provider in the industry over the course of his tenure. Prior to IBM, Gordon ran marketing and business development for OpenPages, which was acquired by IBM in 2010. Gordon has a Bachelor of Arts in Anthropology from Harvard College and an MBA from Columbia University.
President and Chief Technology Officer
As President and CTO, Matt leads Bullhorn’s architectural, technical, and software design and development efforts. He also directs the product management team’s work defining product strategy, and global customer support and success. Since joining Bullhorn in 2004, Matt has held a variety of leadership positions managing the growth of various technical and services teams, including Vice President of Professional Services. Prior to Bullhorn, Matt worked at PricewaterhouseCoopers, specializing in systems process assurance for such companies as Fidelity and State Street Global Advisors. Matt holds a Bachelor of Science in Business Administration with a concentration in Finance from Boston University’s School of Management.
Founder & CEO
Art Papas is the Founder and CEO of Bullhorn, Inc, the global leader in software for the staffing & recruitment industry. Art was the original architect of Bullhorn’s flagship Customer Relationship Management (CRM) system, which now helps more than 8,000 companies around the world run their businesses. Art is the Chairman of the Board at Career Collaborative, an organization that teaches unemployed and underemployed adults how to build careers that change lives and strengthen families. In 2014, Ernst & Young named Art an EY Entrepreneur of the Year Award Winner in New England. Prior to starting Bullhorn, Art started his career as a software engineer at Thomson Reuters. Art is a graduate of Tufts University, holding a Bachelor of Science degree in Mathematics.
SVP, Workforce & Revenue Cloud
As Bullhorn’s SVP of Workforce & Revenue Cloud, Ed drives the company’s middle office strategy and overall product offering. Ed joined Bullhorn as part of the Peoplenet acquisition where he spent 7 years as the President/CEO leading up to the acquisition in late 2017. Prior to joining the Bullhorn family, Ed has spent his career designing, building and managing technology solutions for numerous Fortune 500 companies. He has been a Partner in an ERP-focused consulting firm, a CIO for a global pharmaceutical company, a supply-chain leader for a retail company and the leader of a services company from its inception to $50MM in revenue. Ed was born in Florida but has spent the last 20+ years in Atlanta, GA. Ed loves to play golf, tennis and basketball and occasionally gets out kite boarding when the wind is just right.
Ed holds a Bachelor of Science in Industrial and Systems Engineering from the Georgia Institute of Technology and an MBA from Goizueta Business School at Emory University.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
Brian Sylvester is Bullhorn’s Chief Financial Officer (CFO) with more than 15 years of financial leadership experience. Brian leads Bullhorn’s financial, accounting, and legal functions. Prior to becoming CFO, Brian spent three years at Bullhorn in various finance & accounting roles. Prior to Bullhorn, Brian was Corporate Controller at Pegasystems, a global provider of business process management software where he scaled the finance organization during a period of 2.5x revenue growth. Brian began his career at PricewaterhouseCoopers in their technology audit practice.
Brian is a CPA in Massachusetts, has a Master’s of Science in Accounting from Boston College and a Bachelor’s of Science in Accounting from Bryant University.
SVP, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for the successful delivery of all products and services globally and is committed to creating and maintaining incredible long-term customer experiences in the Candidate to Cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora and Apttus: specializing in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
Interested in speaking with sales?
Give us a call at 617-478-9100
Thank you. We will be in touch shortly!