{"id":59174,"date":"2017-07-06T10:00:16","date_gmt":"2017-07-06T09:00:16","guid":{"rendered":"https:\/\/www.bullhorn.com\/eu\/?p=59174"},"modified":"2019-03-01T21:17:03","modified_gmt":"2019-03-01T21:17:03","slug":"what-stands-in-the-way-of-delivering-a-great-candidate-experience","status":"publish","type":"post","link":"https:\/\/www.bullhorn.com\/eu\/blog\/what-stands-in-the-way-of-delivering-a-great-candidate-experience\/","title":{"rendered":"What Stands in the Way of Delivering a Great Candidate Experience?"},"content":{"rendered":"<p>It&#8217;s a safe bet that if you&#8217;re in the recruitment industry, you understand the importance of a great <a href=\"https:\/\/www.bullhorn.com\/eu\/blog\/2017\/04\/the-link-between-candidate-experience-and-customer-satisfaction\/\" target=\"_blank\" rel=\"noopener noreferrer\">candidate experience<\/a>. But delivering a great candidate experience is\u00a0<a href=\"https:\/\/www.bullhorn.com\/eu\/blog\/2017\/06\/causes-bad-candidate-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">easier said than done<\/a>. It takes a deliberate effort on the part of your agency, and even then, there are forces outside of your control that can hinder the experience a candidate has with your agency.<\/p>\n<p>We asked over <a href=\"https:\/\/www.bullhorn.com\/eu\/resources\/2017-uk-recruitment-trends-report\/?LS=Website&amp;LSD=Blog_UK&amp;LA=2017_UK_Trends_Survey_Report&amp;LAD=2017_UK_Trends_Survey_Report&amp;utm_source=blog&amp;utm_medium=website\" target=\"_blank\" rel=\"noopener noreferrer\">1400 recruitment professionals<\/a>\u00a0to list the obstacles that stand in the way\u00a0of providing the best candidate experience possible. \u00a0These are the themes that appeared most consistently:<\/p>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.bullhorn.com\/eu\/wp-content\/uploads\/sites\/21\/2017\/06\/WordClouds.png\" alt=\"Candidate Experience\" width=\"1024\" height=\"512\" class=\"aligncenter size-full wp-image-59175\" srcset=\"https:\/\/www.bullhorn.com\/eu\/wp-content\/uploads\/sites\/21\/2017\/06\/WordClouds.png 1024w, https:\/\/www.bullhorn.com\/eu\/wp-content\/uploads\/sites\/21\/2017\/06\/WordClouds-768x384.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\"><strong>What Stands in the Way of Delivering a Great Candidate Experience?<\/strong><\/h3>\n<p>Above all else, recruitment professionals cited challenges setting\u00a0appropriate expectations for candidates and maintaining consistent communication. But many other issues can arise as well. Here are some illuminating responses from recruitment professionals.<\/p>\n<div class=\"quote quote-single\">\r\n  <div class=\"quote-bubble\">\r\n    <span class=\"quote-text\">Ensuring the onsite experience at the client is aligned with the experience promised to the candidate. This is often out of our control, but we work hard to ensure we know what&apos;s going on with our clients. Transparency is key.<\/span>\r\n  <\/div>\r\n<span class=\"quote-name\">Respondent<\/span> <span class=\"quote-company\">2017 Recruitment Trends Report<\/span>\r\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"quote quote-single\">\r\n  <div class=\"quote-bubble\">\r\n    <span class=\"quote-text\">Consistent forward contact with candidates that don&apos;t get the job or aren&apos;t right for the job they applied for.<\/span>\r\n  <\/div>\r\n<span class=\"quote-name\">Respondent<\/span> <span class=\"quote-company\"><span>2017 Recruitment Trends Report<\/span><\/span>\r\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"quote quote-single\">\r\n  <div class=\"quote-bubble\">\r\n    <span class=\"quote-text\">Unfavourable things that happen outside of our control, like when a client rejects a candidate but does not give clear reasons as to why the candidate was rejected.<\/span>\r\n  <\/div>\r\n<span class=\"quote-name\">Respondent<\/span> <span class=\"quote-company\"><span>2017 Recruitment Trends Report<\/span><\/span>\r\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"quote quote-single\">\r\n  <div class=\"quote-bubble\">\r\n    <span class=\"quote-text\">Competing for the attention of candidates in a saturated marketplace, and trying to balance candidate care with the demands of the role, like managing high volume desks and being able to update candidates efficiently.<\/span>\r\n  <\/div>\r\n<span class=\"quote-name\">Respondent<\/span> <span class=\"quote-company\"><span>2017 Recruitment Trends Report<\/span><\/span>\r\n<\/div>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><div class=\"quote quote-single\">\r\n  <div class=\"quote-bubble\">\r\n    <span class=\"quote-text\">You can\u2019t place everyone, and those who are unqualified for positions aren\u2019t often perceptive to the feedback we provide.<\/span>\r\n  <\/div>\r\n<span class=\"quote-name\">Respondent<\/span> <span class=\"quote-company\"><span>2017 Recruitment Trends Report<\/span><\/span>\r\n<\/div><\/span><\/p>\n<div class=\"quote quote-single\">\r\n  <div class=\"quote-bubble\">\r\n    <span class=\"quote-text\">Making the investment in resources that will specifically help improve the candidate experience.<\/span>\r\n  <\/div>\r\n<span class=\"quote-name\">Respondent<\/span> <span class=\"quote-company\"><span>2017 Recruitment Trends Report<\/span><\/span>\r\n<\/div>\n<p>&nbsp;<\/p>\n<p><em><span>There\u2019s never been a better or more vital time to focus on candidate engagement. <a href=\"https:\/\/www.bullhorn.com\/eu\/resources\/recruiters-guide-candidate-engagement\/?LS=Website&amp;LSD=Blog_UK&amp;LA=Candidate_Engagement_eBook_UK&amp;LAD=Candidate_Engagement_eBook_UK&amp;utm_source=blog&amp;utm_medium=website\" target=\"_blank\" rel=\"noopener noreferrer\">Get the candidate engagement ebook<\/a> to discover whether you should focus more on candidate engagement, and if so, which processes and technology you can tap to support your efforts.<\/span><\/em><\/p>\n<p><span>For more information on the traits of a winning candidate engagement strategy, get the <\/span><span><a href=\"https:\/\/www.bullhorn.com\/eu\/resources\/recruiters-guide-candidate-engagement\/?LS=Website&amp;LSD=Blog_UK&amp;LA=Candidate_Engagement_eBook_UK&amp;LAD=Candidate_Engagement_eBook_UK&amp;utm_source=blog&amp;utm_medium=website\" target=\"_blank\" rel=\"noopener noreferrer\">Candidate Engagement ebook<\/a>.<\/span><\/p>\n<a href=\"https:\/\/www.bullhorn.com\/eu\/resources\/recruiters-guide-candidate-engagement\/?LS=Website&amp;LSD=Blog_UK&amp;LA=Candidate_Engagement_eBook_UK&amp;LAD=Candidate_Engagement_eBook_UK&amp;utm_source=blog&amp;utm_medium=website\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.bullhorn.com\/eu\/wp-content\/uploads\/sites\/21\/2017\/05\/candidateengagement.png\" alt=\"candidate engagement\" width=\"1350\" height=\"290\" class=\"alignleft size-full wp-image-58935\" srcset=\"https:\/\/www.bullhorn.com\/eu\/wp-content\/uploads\/sites\/21\/2017\/05\/candidateengagement.png 1350w, https:\/\/www.bullhorn.com\/eu\/wp-content\/uploads\/sites\/21\/2017\/05\/candidateengagement-768x165.png 768w\" sizes=\"auto, (max-width: 1350px) 100vw, 1350px\" \/><\/a>\n","protected":false},"excerpt":{"rendered":"<p>It&#8217;s a safe bet that if you&#8217;re in the recruitment industry, you understand the importance of a great candidate experience. But delivering a great candidate experience is\u00a0easier said than done. It takes a deliberate effort on the part of your agency, and even then, there are forces outside of your control that can hinder the [&hellip;]<\/p>\n","protected":false},"author":141,"featured_media":59177,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[584],"tags":[],"class_list":["post-59174","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-trends-and-insights"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Recruitment Professionals Share Their Biggest Candidate Experience Obstacles | Bullhorn UK<\/title>\n<meta name=\"description\" content=\"What obstacles stand in the way of delivering a great candidate experience? We surveyed 1400 recruitment professionals to find out.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bullhorn.com\/eu\/blog\/what-stands-in-the-way-of-delivering-a-great-candidate-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Recruitment Professionals Share Their Biggest Candidate Experience Obstacles | Bullhorn UK\" \/>\n<meta property=\"og:description\" content=\"What obstacles stand in the way of delivering a great candidate experience? We surveyed 1400 recruitment professionals to find out.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bullhorn.com\/eu\/blog\/what-stands-in-the-way-of-delivering-a-great-candidate-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Bullhorn EU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Bullhorn\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-07-06T09:00:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-03-01T21:17:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bullhorn.com\/eu\/wp-content\/uploads\/sites\/21\/2017\/06\/Obstacles-CE.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Bob McHugh\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Bob McHugh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.bullhorn.com\/eu\/blog\/what-stands-in-the-way-of-delivering-a-great-candidate-experience\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.bullhorn.com\/eu\/blog\/what-stands-in-the-way-of-delivering-a-great-candidate-experience\/\"},\"author\":{\"name\":\"Bob McHugh\",\"@id\":\"https:\/\/www.bullhorn.com\/eu\/#\/schema\/person\/b133f7a6bb70cf2a822d601b715d278c\"},\"headline\":\"What Stands in the Way of Delivering a Great Candidate Experience?\",\"datePublished\":\"2017-07-06T09:00:16+00:00\",\"dateModified\":\"2019-03-01T21:17:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.bullhorn.com\/eu\/blog\/what-stands-in-the-way-of-delivering-a-great-candidate-experience\/\"},\"wordCount\":445,\"publisher\":{\"@id\":\"https:\/\/www.bullhorn.com\/eu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.bullhorn.com\/eu\/blog\/what-stands-in-the-way-of-delivering-a-great-candidate-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.bullhorn.com\/eu\/wp-content\/uploads\/sites\/21\/2017\/06\/Obstacles-CE.png\",\"articleSection\":[\"Industry Trends &amp; Insights\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bullhorn.com\/eu\/blog\/what-stands-in-the-way-of-delivering-a-great-candidate-experience\/\",\"url\":\"https:\/\/www.bullhorn.com\/eu\/blog\/what-stands-in-the-way-of-delivering-a-great-candidate-experience\/\",\"name\":\"Recruitment Professionals Share Their Biggest Candidate Experience Obstacles | Bullhorn UK\",\"isPartOf\":{\"@id\":\"https:\/\/www.bullhorn.com\/eu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.bullhorn.com\/eu\/blog\/what-stands-in-the-way-of-delivering-a-great-candidate-experience\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.bullhorn.com\/eu\/blog\/what-stands-in-the-way-of-delivering-a-great-candidate-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.bullhorn.com\/eu\/wp-content\/uploads\/sites\/21\/2017\/06\/Obstacles-CE.png\",\"datePublished\":\"2017-07-06T09:00:16+00:00\",\"dateModified\":\"2019-03-01T21:17:03+00:00\",\"description\":\"What obstacles stand in the way of delivering a great candidate experience? 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Before joining Bullhorn, Bob spent five years at the digital marketing agency, Brafton, as a Social Media and Engagement Manager. He earned his bachelor's degree from Siena College and his MFA in writing from Emerson College. Bob can most commonly be found writing or turning things that aren't games into games.","url":"https:\/\/www.bullhorn.com\/eu\/blog\/author\/bobmchugh\/"}]}},"grav_blocks":null,"card_markup":"<a class=\"card-resource\" href=\"https:\/\/www.bullhorn.com\/eu\/blog\/what-stands-in-the-way-of-delivering-a-great-candidate-experience\/\">\n\t\t\t<div aria-hidden=\"true\" class=\"card-resource__image-container\">\n\t\t\t<img class=\"card-resource__image\" alt=\"Obstacles CE\" title=\"Obstacles CE\" src=\"https:\/\/www.bullhorn.com\/eu\/wp-content\/uploads\/sites\/21\/2017\/06\/Obstacles-CE.png\" \/>\t\t<\/div>\n\t\t\t<div class=\"card-resource__content\">\n\t\t\t\t\t<span class=\"card-resource__category\">Industry Trends &amp; Insights<\/span>\n\t\t\t\t\t<h5 class=\"card-resource__title\">What Stands in the Way of Delivering a Great Candidate Experience?<\/h5>\n\t\t\t<\/div>\n<\/a>\n","_links":{"self":[{"href":"https:\/\/www.bullhorn.com\/eu\/wp-json\/wp\/v2\/posts\/59174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bullhorn.com\/eu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bullhorn.com\/eu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bullhorn.com\/eu\/wp-json\/wp\/v2\/users\/141"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bullhorn.com\/eu\/wp-json\/wp\/v2\/comments?post=59174"}],"version-history":[{"count":0,"href":"https:\/\/www.bullhorn.com\/eu\/wp-json\/wp\/v2\/posts\/59174\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bullhorn.com\/eu\/wp-json\/wp\/v2\/media\/59177"}],"wp:attachment":[{"href":"https:\/\/www.bullhorn.com\/eu\/wp-json\/wp\/v2\/media?parent=59174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bullhorn.com\/eu\/wp-json\/wp\/v2\/categories?post=59174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bullhorn.com\/eu\/wp-json\/wp\/v2\/tags?post=59174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}