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How Justin from MATRIX Built a Unique Tech Stack to Power His Business

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While staffing firms across the globe are forced to re-examine the way they do business in light of the recent global events, we understand that you still have a commitment to your clients and candidates to be as effective as possible. With that in mind, here is a spotlight from our Global Changemakers series, highlighting those who have successfully navigated a technology change within their business.


When Justin first joined MATRIX, they were using a few different systems that they tried to fit together, making it difficult for both current employees and new team members to be set up for success. They began looking for a solution that would truly help their employees and provide the data the team needed to plan appropriately and see what was going on within the business. 

Time to Make a Change

From candidate ownership to documentation to recruiter expectations, lack of process allowed some employees to be highly successful but didn’t maximise the potential output that an organisation has. With 13 different offices, it was crucial to get each office on the same process to create consistency across the organisation.

Changes are tough and when you have a company that is growing and profitable, you think why is this the time to make a significant change? Getting people to look a few years down the road at the vision of what we could be was key to getting everyone on board with the transition. If we’re investing in technology and the process the way that we should, we should see our teams be more productive since they are set up to achieve higher results and be more efficient overall.
Justin Thomason MATRIX Resources

Roadblocks to Progress

The main challenge that MATRIX faced when navigating the change to Bullhorn was adoption across the organisation – getting employees to use the technology most effectively, which would lead to better results on the recruiter level and higher performance for the company overall.

To scale, adoption is hard and we have 185 recruiters across the company, so when you make a change to the technology/tech stack, it can be a lot to ask to make sure we’re adopting technology the right way.
Justin Thomason MATRIX Resources

For example, documenting notes correctly within Bullhorn was crucial so that the team could get a true representation of what was actually happening within the business, but many recruiters weren’t used to documenting all of their information in one system.

Reaping the Benefits

Since making a change towards digital transformation, the MATRIX team has been able to improve placement rates and adopt a more agile approach to their business now that the team is better connected to each other with increased visibility into the entire recruitment process.

The ability to create solutions to meet real business problems that we have is huge. Being able to apply the Bullhorn Marketplace to meet our needs and leverage these partners to devise, develop, and implement a solution that will work best for our unique team has really made a difference.
Justin Thomason MATRIX Resources

But most importantly, the team is better set up for success and is already seeing the results of delivering a top-notch candidate and client experience: MATRIX was awarded the Best of Staffing Diamond Award for Client and Candidate Satisfaction from ClearlyRated in 2020.


To read more stories about global recruitment professionals who have successfully navigated change within their business, visit our Global Changemakers series.


global changemakers