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Going forth from the repercussions of the Global Financial Crisis of 2008, Roger Mills and Danny Wrigglesworth boldly determined to establish specialist consultancy firm Think IT Recruitment. With Mills and Wrigglesworth’s combined decades of IT recruitment experience, it’s unsurprising that today, Think IT has emerged as one of the leading IT recruitment agencies in the UK market.
Think IT specialises in the provision of a full range of industry sectors, incorporating the complete software development cycle, from analysis to project management. The company thinks locally and operates globally, covering a full range of locations from London to Singapore.
What distinguishes Think IT from other agencies is its simple and effective approach towards not only the recruitment process, but the way in which the business operates as a whole. Roger and his team endeavour to match the right candidate with the right opportunity at the right time. Think IT is not the biggest operation, nor does it aspire to be. But the company does believe that it’s one of the best.
Such confidence is unquestionably justified and well-deserved, and Bullhorn is proud to be part of the driving force behind the simplicity and effectiveness that makes Think IT one of the leading IT recruitment specialists around. We caught up with co-owner Roger Mills to discuss his company’s experience of being such an early adopter of Bullhorn in the UK, along with how this partnership has been an invaluable factor for Think IT’s success.
Prior to implementing Bullhorn, Think IT used another system that was not only server-based, but also chunky, cheap, and merely did “an okay job.” Foreseeably, as the company quickly began to grow, self professed “tech guru” Roger Mills realised he needed a system with greater functionality and more scalability.
After considering a number of different packages, Think IT chose to implement Bullhorn. To Roger, Bullhorn seemed simple and workable, an ideology identical to Think IT’s core business principles. Says Roger, “Bullhorn really stood out to us….it seemed to have every functionality.” At the time, Roger even wondered, “How do other competitors actually sell against Bullhorn?”.
The fact that Bullhorn is 100% cloud-based was a key factor in the decision-making process for Roger. Think IT’s previous system was very inflexible, demanding payments for updates and upgrades as well as subjecting the company to a tedious support process. These issues, along with downtime and backup problems, led Roger to critique Think IT’s initial recruitment CRM as an outdated and “painful, manual process.”
Since implementing Bullhorn’s cloud computing software and experiencing its 24-hour tech support, Roger has been glad to see such problems eliminated. Lengthy administrative tasks have been cut out in order to streamline workflow and save invaluable time.
Since the transition, Bullhorn has enabled Think IT to double in size. Impressively, this expansion is not a result of intricate customisations and reporting analytics. It is largely due, instead, to Roger’s aforementioned confidence and belief in simplicity. Roger chose to scale Bullhorn back to the absolute basics in order to “get the job done,” “focus on sales,” and avoid becoming “tied up in the process” of administrative tasks.
This isn’t to say that Think IT doesn’t take advantage of Bullhorn’s customisation. Roger is aware of this flexibility, but he often simply chooses to make his life easier by adopting a minimalist approach. “If I want to change something in terms of vacancies, I can make the field live within ten minutes…Tools, Edit, done. Simple.”
Given that Bullhorn has been with Think IT from nearly the very beginning, measured results in terms of “before and after” are difficult to quantify. But as Roger says, “Bullhorn is part of what we do…it’s in our DNA now.”
Roger can confirm that Bullhorn has been a significant contributor to Think IT’s increasing revenue. Bullhorn Recruitment CRM’s email functionality and ability to distribute and extract lists, for instance, has increased traffic to Think IT’s website by 35% in the past 3 months.
Overall, Bullhorn is an integral asset for Roger and his team. It forms the foundation for Think IT’s past, present, and future. “Ultimately, we have a saying…if it’s not in Bullhorn, it didn’t happen.”
Roger and Danny’s recent attendance at Bullhorn’s third and largest Bullhorn Live London event provided them with immense confidence in the Think IT-Bullhorn partnership. Roger values Bullhorn’s efforts to become a large and established organisation in the UK. According to Roger, “Bullhorn understands what software is and what it needs to be in the future” for both the recruitment and software industries.
With Bullhorn as part of Think IT’s genetic makeup, Think IT has a partner not only in terms of providing a solid and reliable CRM, but also in terms of moving forward into the future with a competitive edge.
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SVP Product, Executive Search
As Bullhorn’s SVP Product, Executive Search, Richard drives the company’s product strategy and initiatives for the executive search sector and the Invenias product. Richard joined Bullhorn as part of the Invenias acquisition in 2018, where he one of the founders and spent 14 years as the Chief Product & Technology Officer and a Board Director.
Richard brings over 25 years of business, technology and product leadership, with broad industry experience that spans the full spectrum of the staffing industry, with specific focus on executive and retained search. Prior to Bullhorn, Richard was central to the successful growth and development of the Invenias business globally, from its inception to becoming the market leading provider of executive search software.
Team Lead – Enterprise Solution Consultant, APAC
As GM for Bullhorn’s APAC business, Aaron McIntosh oversees all business functions in the region. He also leads the solutions consulting team locally, ensuring our customers have an incredible experience when transitioning to Bullhorn. He has over 20 years working various roles within the technology industry and joined Bullhorn in 2013 in the London office before relocating back to Australia in 2015. During his tenure, he has helped numerous customers make the move to Bullhorn including Kelly Persol, Ambition, Hudson, and many others. He is passionate about technology and in particular how technology can be used to solve business issues and problems that are inhibiting growth within recruitment businesses.
He has a Bachelor of Engineering (Electrical and Computing) with Honours from Monash University in Melbourne.
Senior Vice President, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for successful delivery of all products and services globally and is committed to creating and maintaining incredible long term customer experiences in the candidate to cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora: specialising in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
Director of International Marketing
As the Director of International Marketing at Bullhorn, Catherine is responsible for all international marketing efforts across EMEA and APAC. Catherine has been with Bullhorn based in the Boston office since 2010 and has recently relocated to London. Over her tenure, she’s overseen several marketing functions including demand generation, marketing operations, and events. She is passionate about marketing technology, building high-performing teams, and leveraging both to drive for results. Catherine has a Bachelor of Arts in Global Studies from Providence College.
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Executive Vice President of Corporate Development and International
Peter oversees Bullhorn’s international operations outside North America in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch and continued expansion internationally. Peter has grown the international team to over 100 staff, established Bullhorn as the UK’s market leading recruitment software and has expanded Bullhorn’s reach into EMEA and APAC, achieving a user base of more than 30,000 international users. Prior to taking on the launch of Bullhorn International, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.