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Three years ago, Paul Conaghan and William Excell fulfilled their long-time ambition by becoming Directors and Co-Founders of their very own IT consultancy firm, Tiro Partners. By utilising Paul and William’s 25 years of IT recruitment experience, the firm now contends with major players in the recruitment field, and the pair have indisputably built a reputable yet niche IT recruitment business. Specialising in project and product management, business analysis, architecture, development, and testing, the firm has a long history of successful delivery across a variety of sectors, including media, retail, and finance.
Refreshingly, the foundations of Tiro Partners are built upon strong person-to-person candidate-client relationships. Tiro Partners is not corporate, nor does it aspire to be. This goes a long way towards explaining how such a small niche agency has been able to participate in such a competitive market. The consultants at Tiro Partners pride themselves on being industry experts with a personal touch. They have a genuine passion for exceptional customer experience, so they make sure to take the time to understand the needs of their candidates and clients.
This mentality undoubtedly stems from the co-founders’ risky decision to move out of the central London zone, a year and a half after Tiro Partners’ establishment. Both Paul and William craved the restoration of work-life balance after starting young families outside of the city. Despite risking candidate attraction with the relocation, the decision has undoubtedly worked to Tiro Partners’ benefit.
After moving beyond the hustle and bustle of the city, and with its innovative views towards growth, Tiro Partners began to feel the full effects of its old CRM system. Paul felt that the tool’s lack of one hundred per cent cloud-based structure was a crucial fault. It was “very slow, didn’t update automatically,” and its visual appearance was decades out of date. Overall, it “did not serve a purpose” due to its lacking functionalities and limited mobile capabilities.
Paul and William pride themselves on using the latest tools and technologies to solve their recruitment needs. Thus, they wanted to purchase a solid database upon which they could build the foundations of their company. For Paul and William, Bullhorn’s true cloud solution was the only platform they could see themselves partnering with to grow their business. Most importantly, however, they found that Bullhorn’s CRM with people skills complemented the way they work on a day-to-day basis. Tiro Partners takes the time to understand the needs of its candidates and clients, and Bullhorn’s automatic capture of client and candidate interactions coordinated with these principles perfectly.
After nearly two years of being live with Bullhorn, we caught up with Paul, who, having worked for two of Europe’s largest recruitment companies, has over sixteen years of recruitment experience.
First and foremost, Paul noted how the Bullhorn system is easy to use for the whole team, enabling the company to grow from two to almost ten within a short span of time. Historically, Tiro Partners’ consultants were using alternative platforms to source candidates, leading to disarray and poor internal communication. With Bullhorn, however, “consultants want to use the system,” especially because “each consultant can now customise to his or her own requirements.” Paul is more than happy with Bullhorn’s searching capabilities, email functionalities, seamless ability to add new licences with “great online training.”
2015 has been a particularly “exceptional year” for Tiro Partners and Bullhorn. Remarkably, Tiro Partners has doubled its revenue from 2014 since moving out of the city.
Bullhorn has played a big part in establishing Tiro Partners, a small niche agency, as a strong contender within the IT recruitment industry. For Paul, Bullhorn has “enabled efficiency,” and Tiro Partners certainly “won’t go back” to more primitive technology.
Technology-centric consultancy Tiro Partners has big plans for its future with Bullhorn. Firstly, Tiro Partners plans to generate detailed reports and fully utilise Bullhorn’s Customisable Dashboard features, as these functionalities have not yet been utilised due to Tiro Partners’ rapid expansion. Secondly, Paul and his Co-Founder William plan to upgrade to Bullhorn’s Corporate Edition. Given the well-known prominence of social media use within the recruitment industry, Tiro Partners is excited to implement the next edition and take advantage of Bullhorn’s LinkedIn Integration tool.
Bullhorn anticipates an impressive future for Tiro Partners and is delighted to be part of its long-term future.
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SVP Product, Executive Search
As Bullhorn’s SVP Product, Executive Search, Richard drives the company’s product strategy and initiatives for the executive search sector and the Invenias product. Richard joined Bullhorn as part of the Invenias acquisition in 2018, where he one of the founders and spent 14 years as the Chief Product & Technology Officer and a Board Director.
Richard brings over 25 years of business, technology and product leadership, with broad industry experience that spans the full spectrum of the staffing industry, with specific focus on executive and retained search. Prior to Bullhorn, Richard was central to the successful growth and development of the Invenias business globally, from its inception to becoming the market leading provider of executive search software.
Team Lead – Enterprise Solution Consultant, APAC
As GM for Bullhorn’s APAC business, Aaron McIntosh oversees all business functions in the region. He also leads the solutions consulting team locally, ensuring our customers have an incredible experience when transitioning to Bullhorn. He has over 20 years working various roles within the technology industry and joined Bullhorn in 2013 in the London office before relocating back to Australia in 2015. During his tenure, he has helped numerous customers make the move to Bullhorn including Kelly Persol, Ambition, Hudson, and many others. He is passionate about technology and in particular how technology can be used to solve business issues and problems that are inhibiting growth within recruitment businesses.
He has a Bachelor of Engineering (Electrical and Computing) with Honours from Monash University in Melbourne.
Senior Vice President, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for successful delivery of all products and services globally and is committed to creating and maintaining incredible long term customer experiences in the candidate to cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora: specialising in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
Director of International Marketing
As the Director of International Marketing at Bullhorn, Catherine is responsible for all international marketing efforts across EMEA and APAC. Catherine has been with Bullhorn based in the Boston office since 2010 and has recently relocated to London. Over her tenure, she’s overseen several marketing functions including demand generation, marketing operations, and events. She is passionate about marketing technology, building high-performing teams, and leveraging both to drive for results. Catherine has a Bachelor of Arts in Global Studies from Providence College.
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Executive Vice President of Corporate Development and International
Peter oversees Bullhorn’s international operations outside North America in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch and continued expansion internationally. Peter has grown the international team to over 100 staff, established Bullhorn as the UK’s market leading recruitment software and has expanded Bullhorn’s reach into EMEA and APAC, achieving a user base of more than 30,000 international users. Prior to taking on the launch of Bullhorn International, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.