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Design and Construct is a technical recruitment agency renowned for personalised service, professionalism and integrity. Established in 2004 by Ephram Stephenson, the business was created to fulfil the high candidate demand within the construction, architecture and real estate industries. Today, Design and Construct has a sound reputation as a long standing recruitment partner of choice within these industries.
The business has remained successful for over a decade and has seen significant growth within the last 6 years. Incidentally, It was 6 years ago that Design and Construct implemented the market leading recruitment CRM, Bullhorn. At the time, the company had 6 consultants and today it’s grow to a team of 44. We’ve since caught up with Managing Director, Ephram Stephenson to discuss how Bullhorn has aided in the business’s success.
As a long standing player within its respective industries, Design and Construct has overcome a number of market challenges. The most significant challenge was the Global Financial Crisis, which shook up the market from 2007-2009. In true form, Design and Construct preserved where other agencies failed and In 2010, it began restructuring its operations in order solidify its longevity. Design and Construct needed a new recruitment CRM which would allow the business to better manage internal workflow and improve efficiency. The Ideal solution would be intuitive to use, recruitment specific, cloud based, and robust enough to grow with Design and Construct into the future. After assessing several options, Bullhorn proved to be the fitting choice.
Design and Construct prides itself on being a progressive business and as such is an early adopter of innovative recruitment technology. Using Bullhorn, the company achieved robust data processes, ensuring its workflow is managed efficiently and allowing consultants to collaborate across all of its national offices. Bullhorn’s open API architecture has also given Design and Construct the ability to integrate additional functionality into the core CRM as its needs grow over time. Above all, Bullhorn’s intuitive design and workflow has allowed Design and Construct to scale effectively with the ability to easily onboard and train new consultants.
According to Ephram Stephenson, Bullhorn has been instrumental in Design and Construct’s success to date. Bullhorn’s advanced CRM functionality has allowed the business to nurture better relationships and avoid being a shallow, transactional agency (like so many of it’s competitors). Bullhorn and it’s marketplace partners have also significantly reduced time spent on administration, allowing consultants to invest more time with clients. Beyond this, Bullhorns commitment to investing back into the product has ensured that Design and Construct is at the forefront of candidate management technology and can rely on the system to be reliable in the long term.
Design and Construct has big goals for the foreseeable future. Since 2010, the company has doubled its revenues each year. Building on this success, Design and Construct plans to expand internationally into the United Kingdom and Asia. Bullhorn itself is a global organisation and as such Design and Construct will be supported during this international expansion. Ephram himself believes that Bullhorn’s support and training services will be critical to scaling the operation, as the company looks to onboard new consultants.
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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