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Peoplebank is Australia’s largest information technology recruitment company, specialising in the permanent and contract placement of IT&T professionals across all industries since 1990. With a national network of offices in Adelaide, Brisbane, Canberra, Melbourne, Perth, and Sydney, as well as international offices in Hong Kong, Singapore, and Malaysia, Peoplebank places over 6,000 candidates every year.
Peoplebank’s legacy system was a well-known SaaS provider, but it lacked functionality, efficiency, and scalability. With intentions to streamline operations and continue to grow its APAC presence, Peoplebank made the switch to the market leader in recruitment CRM technology, Bullhorn, and the company hasn’t looked back since.
Prior to Bullhorn, Peoplebank used another Software-as-aService (SaaS) platform that was slow and lacked an efficient workflow. Recruiters routinely experienced delays of up to 3-4 seconds after each action and soon became frustrated. As all its systems were not coordinated, Peoplebank wasted valuable time on manual data entry across multiple platforms, which often involved tediously removing duplicate entries. In need of a system that could be secure, reliable, and comprehensive, Peoplebank landed on Bullhorn.
Peoplebank chose Bullhorn as its comprehensive CRM, ATS, and collaboration solution, enabling the company to boost productivity. Bullhorn provided a single holistic system that incorporated all of Peoplebank’s internal functions to streamline workflow and save time. Manual tasks became automated, decreasing error rates and improving data integrity. Bullhorn also gave Peoplebank new reporting capabilities, giving the company granular insight into its internal operations and connecting international offices after expansions.
Peoplebank has experienced numerous benefits since implementing Bullhorn. The company has streamlined workflow and increased data input efficiency by an impressive margin of 300%. Response times are now instantaneous and error rates have been reduced sevenfold, allowing recruiters more time to focus on revenue-generating work. Data quality has also improved significantly, allowing for more accurate tracking and reporting to keep the international team streamlined and efficient.
Peoplebank intends to continue to gain efficiencies and grow operations across the APAC region. The creation of measurable and replicable processes is a key priority. National Talent Manager Andrew Rodger believes that Bullhorn is a functional, stable, and, above all, scalable solution that will allow Peoplebank to carry out its mission.
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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