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Richard Lloyd is a premier finance and accounting recruitment agency with over 50 collective years of experience within its team. Founded in 2008 in Sydney, Australia, Richard Lloyd has garnered a reputation for being a top-of-mind agency with an unrivaled ability to consistently find the right candidate for the right position. The Richard Lloyd team prides itself on its second-to-none customer service, receiving rave reviews from its clientele.
In February of 2015, Richard Lloyd found itself in the midst of substantial operational growth and decided it was time to invest in the right software solution to meet its new requirements, fuel further growth, and see the business well into the future. Outstanding customer service has always been a key mantra for Richard Lloyd, so finding a provider with the same mindset was crucial. We caught up with Operations Manager Linda Balmer to discuss the Richard Lloyd journey and how the management team went about choosing its new recruitment software suite.
Linda and her executive team wanted to find an effective software solution, but also one that the whole team could count on to be stable and, above all, usable. Although Richard Lloyd’s previous software solution wasn’t broken, it often left the company’s recruiters confused and frustrated. The ability to work on the move was also a key factor which would provide an edge in the ever-competitive Australian recruitment landscape. “Our previous solution was adequate for a time but we were really only using 20% of the functionality,” Balmer commented. “We weren’t able to do simple things such as customising the user interface, moving fields and screens, or setting up our own templates.”
Richard Lloyd considered a handful of providers in its search for the right solution, but it didn’t take long to find that many could not match their initial marketing claims, and often were also not truly mobile solutions. Bullhorn stood out because of its evident focus on development in not only recruitment software, but also within the mobile recruiting space. Bullhorn’s innate adaptability was another key selling point, and the ability to change the user interface to fit individual preference was an unexpected benefit that really stood out. “We considered a number of providers alongside Bullhorn,” said Balmer, “but it didn’t take much research to find out that the alternatives had a variety of little issues that really killed the trust factor for us or couldn’t provide the true mobility we were looking for.”
Despite only having had Bullhorn for a short period of time, Richard Lloyd is already noticing dramatic improvements in its day-to-day operations. Since implementation, Richard Lloyd has removed double handling and dramatically improved overall organisational synchrony. Administrative work has become much more efficient, with Bullhorn’s intuitive integrations significantly reducing the resources required to keep all records up to date. Bullhorn’s reporting and management features have also proven to be a momentous time saver, giving Linda detailed information into her team’s tasks, activities, and performance. Overall productivity has also taken a significant upturn as Bullhorn has brought the Richard Lloyd team together in the cloud and helped keep everyone mobile and effective. “Managing our employees is now so much easier, I’m always up to date with how everyone in my team is tracking against their targets, and reporting is instant. Before Bullhorn, this was a daily grind!”
Although Bullhorn’s relationship with Richard Lloyd is still in its early stages, the foundations of longevity have been well and truly established. The future looks promising for Richard Lloyd, and the APAC Bullhorn team is excited to be involved with such a professional organisation that shares its passion for customer service. “Everyone I’ve had the pleasure of dealing with at Bullhorn has been nothing short of extremely professional, helpful, and empathetic,” said Balmer. “I have no problem stating that I’ve never dealt with any other customer support team that has been as good.”
SVP Product, Executive Search
As Bullhorn’s SVP Product, Executive Search, Richard drives the company’s product strategy and initiatives for the executive search sector and the Invenias product. Richard joined Bullhorn as part of the Invenias acquisition in 2018, where he one of the founders and spent 14 years as the Chief Product & Technology Officer and a Board Director.
Richard brings over 25 years of business, technology and product leadership, with broad industry experience that spans the full spectrum of the staffing industry, with specific focus on executive and retained search. Prior to Bullhorn, Richard was central to the successful growth and development of the Invenias business globally, from its inception to becoming the market leading provider of executive search software.
Vice President of Marketing
As the Vice President of Marketing at Bullhorn, Catherine is responsible for all marketing efforts across the organization. Catherine has been with Bullhorn based in the Boston office since 2010 and has recently relocated to London. Over her tenure, she’s overseen several marketing functions including demand generation, marketing operations, and events. She is passionate about marketing technology, building high-performing teams, and leveraging both to drive for results. Catherine has a Bachelor of Arts in Global Studies from Providence College.
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Team Lead – Enterprise Solution Consultant, APAC
As GM for Bullhorn’s APAC business, Aaron McIntosh oversees all business functions in the region. He also leads the solutions consulting team locally, ensuring our customers have an incredible experience when transitioning to Bullhorn. He has over 20 years working various roles within the technology industry and joined Bullhorn in 2013 in the London office before relocating back to Australia in 2015. During his tenure, he has helped numerous customers make the move to Bullhorn including Kelly Persol, Ambition, Hudson, and many others. He is passionate about technology and in particular how technology can be used to solve business issues and problems that are inhibiting growth within recruitment businesses.
He has a Bachelor of Engineering (Electrical and Computing) with Honours from Monash University in Melbourne.
Senior Vice President, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for successful delivery of all products and services globally and is committed to creating and maintaining incredible long term customer experiences in the candidate to cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora: specialising in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
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Executive Vice President of Corporate Development and International
Peter oversees Bullhorn’s international operations outside North America in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch and continued expansion internationally. Peter has grown the international team to over 100 staff, established Bullhorn as the UK’s market leading recruitment software and has expanded Bullhorn’s reach into EMEA and APAC, achieving a user base of more than 30,000 international users. Prior to taking on the launch of Bullhorn International, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.