IT, Engineering, Manufacturing
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Derby-based Syntax Consultancy is the largest independent recruitment consultancy
in the Midlands (England). Syntax offers a global recruitment service for IT, engineering
and manufacturing businesses and specializes in matching highly skilled candidates with
organizations that have specific technical requirements. In 2012, it reviewed its customer
relationship management (CRM) and business reporting solutions and decided both needed
to be upgraded.
Its legacy CRM system had been built by the Syntax IT team in 2004, but the agency
had outgrown it and needed one with scalable reporting and analysis functionality. After
evaluating 12 different SaaS offerings, Syntax chose Bullhorn for its additional reporting
functionality offered through the Bullhorn Marketplace.
Prior to implementing Bullhorn’s Recruitment CRM, Syntax was using a more labor-intensive process to input data and generate reports. This led to:
After a thorough evaluation process, Syntax chose to implement Bullhorn as its comprehensive online CRM and reporting solution, enabling the company to:
By implementing Bullhorn and its Marketplace partners, Syntax increased process visibility and resolved inefficiencies in its business processes. The Syntax team has:
Frost concluded: “Business intelligence is crucial to the future of Syntax and we are installing screens on the walls that will be dedicated to InsightSquared real-time activity and results.
“We’ll also be looking at ways to make the most of the mobility benefits of Bullhorn’s SaaS model. BYOD (bring-your-own-device) was a big talking point in 2012 and we will now ensure our recruiters can access as much functionality as possible while they are on the move or working remotely.”
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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