The consulting industry has undergone significant changes in recent years as the world has become more digitised, and competition from established firms and new upstarts is stronger than ever. Some consulting firms have found that keeping up with a rapidly shifting landscape can be challenging: 18 percent of respondents to a recent survey of more than 150 consulting firms said their firm’s revenue declined or remained flat from last year.
Amidst this wave of digital disruption, consulting firms are designing new business models and transforming themselves to adapt to the new era of consulting. Many modern firms aim to distinguish their service by targeting high-demand, niche segments or offering alternative, on-demand service models.
Is your firm prepared for the future? In this new e-book, How to Keep Your Consulting Firm’s Client Relationships Ahead of the Curve, you’ll discover how to:
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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