A number of recruitment agencies still use paper timecards and expense reports, creating a highly inefficient, manual, and expensive process. Gathering paper timecards from hundreds of contractors and getting sign-off from approvers, many of whom are in different locations than the contractors, is extremely time-consuming. Additionally, operations teams must spend an inordinate amount of time each week with rote tasks such as identifying missing timesheets, verifying receipt of timesheets, and entering in data.
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This process of manually collecting, approving, and re-keying timecard data leaves tremendous room for error. A single mistake can derail or delay invoicing and payroll, a nightmare for the contractor who doesn’t get paid. And delays in hiring manager approvals can prevent you from billing your clients and getting paid on time. According to the American Payroll Association, it costs recruitment agencies between $15-$25 per employee per month to process paper timecards. This cost is simply unacceptable, and completely avoidable.
With the advent of new technologies, agencies can easily overhaul their middle and back office processes, significantly reducing costs and enhancing the quality of service for both customers and candidates. Bullhorn Back Office (soon to be available in the UK and Australia) and Bullhorn Onboarding lower time, expense, commissions calculation, invoicing, and onboarding costs by up to 75% by automating highly manual processes and streamlining approvals. And seamless integration with the Bullhorn CRM allows for easy data population and enables your agency to get paid faster.
Recruitment agencies leverage Bullhorn Back Office and Bullhorn Onboarding to:
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SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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