{"id":62111,"date":"2018-12-05T12:57:29","date_gmt":"2018-12-05T12:57:29","guid":{"rendered":"https:\/\/www.bullhorn.com\/uk\/?post_type=customer_blog&#038;p=62111"},"modified":"2019-05-01T16:43:06","modified_gmt":"2019-05-01T15:43:06","slug":"behind-bullhorn-mary-curtis","status":"publish","type":"customer_blog","link":"https:\/\/www.bullhorn.com\/uk\/customer-blog\/behind-bullhorn-mary-curtis\/","title":{"rendered":"Behind Bullhorn: Mary Curtis"},"content":{"rendered":"<p><em>At Bullhorn, we\u2019ve made it our mission to create an incredible customer experience, and in doing so, we\u2019ve hired some incredibly talented people who put our core purpose into action every day. Introducing Behind Bullhorn: A spotlight series on the unique personalities that drive our business.<\/em><\/p>\n<p>Our series continues in December with Mary Curtis, Bullhorn\u2019s Senior Product Designer. As part of the user experience (UX) team, Mary works every day to deeply understand the needs of Bullhorn\u2019s customers, and creatively develop design solutions to meet those needs.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>A Day in the Life of a UX Designer<\/strong><\/h2>\n<p>On a day-to-day basis, Mary can be found working with a variety of different groups\u2014from the development team, to senior leadership, to customers, themselves. When Mary isn\u2019t whiteboarding ideas with her team of UX designers or giving feedback on her peers\u2019 work, she can be found holding meetings with developers and product executives to gather feedback. In an incredibly collaborative role, Mary will often work with colleagues in Marketing, Training, and Support to help inform and influence the initiatives of the product organisation\u2019s roadmap.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Customer Feedback, Heard<\/strong><\/h2>\n<p>What Mary really loves, however, is to hear from Bullhorn\u2019s customers, directly. Oftentimes, Mary leads client calls to better understand user workflows and needs, giving her the opportunity to translate a customer\u2019s challenges into creative solutions. \u201cIt\u2019s always satisfying when customers come back to me to say how much they appreciate us listening to their needs,\u201d says Mary.<\/p>\n<p>&nbsp;<\/p>\n<blockquote><p><span style=\"color: #009bdf;\">&#8220;The best part about my job is working with customers to creatively solve problems.&#8221; <\/span><\/p>\n<p><span style=\"color: #009bdf;\">\u2014<strong>Mary Curtis<\/strong>, Bullhorn<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p>For Mary, success means creating an incredible experience for Bullhorn\u2019s customers. She says there\u2019s always room for improvement even after a product feature or a feature enhancement have been shipped out. \u201cSome successful times I think of are when a customer comes back to me and thanks me for listening to their feedback. Even if it&#8217;s something really small, it really affects their day-to-day,\u201d she said. \u201cSo to me that&#8217;s probably how I would define success. Even if it&#8217;s still not perfected yet, if the customer likes it, that&#8217;s all that matters.\u201d<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Destined for Design<\/strong><\/h2>\n<p>Although Mary\u2019s passion for customer success was discovered at Bullhorn, her roots in design date back to high school in her hometown of Randolph, Massachusetts. After graduating from high school, Mary went on to pursue her passion at The Savannah College of Art and Design before joining Bullhorn in April 2015 as a UX Designer.<\/p>\n<p>Mary has borne witness to much of the growth at Bullhorn, recalling that when she started, there were roughly 300 employees. \u201cNow, we\u2019ve probably tripled in size from that,\u201d she says. Beyond headcount, Mary believes that Bullhorn has grown as an organisation in its ability to work together across departments; \u201cI also feel like there&#8217;s a lot more cross-functional collaboration now,\u201d she says. \u201cMore people are thinking about it and trying to find ways of implementing it into their work.\u201d<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Taking On More Leadership<\/strong><\/h2>\n<p>Mary was promoted to Senior Product Designer this past April. \u201cMoving up to a more senior role was no easy mountain to climb! Over three years I worked on building relationships across the organisation by constantly being eager to take on new responsibilities and collaborate on ways to provide an incredible customer experience, not just through the product itself,\u201d says Mary.<\/p>\n<p>\u201cI wanted to ensure that our customers were having a great experience\u2014from implementation and training, to working within the product, and having a platform to provide feedback and get support. This not only allowed me to gain respect and build a strong network but also helped to evangelise the practice of user experience across the organisation.\u201d<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Making Your Voice Heard<\/strong><\/h2>\n<p>One piece of advice Mary has for women working in a male-dominated field\u2014and a skill she\u2019s constantly honing\u2014is knowing how to push back and make your voice heard. \u201cStaying focused on this has helped me to grow both personally and professionally,\u201d she says.<\/p>\n<p>Despite her role often requiring critical feedback for the developers, Mary has been able to build a trusting and respectful relationship with the team. When pushing for the team to make the extra effort and ensure a feature is pixel-perfect, Mary made sure to remind them how each small inconsistency or flaw adds up and will ultimately impact the perception of the product. \u201cFor Bullhorn to remain a leader in the industry, we need to pay attention to those details and consistently deliver an incredible customer experience,\u201d says Mary.<\/p>\n<p>\u201cThis same concept applies when I\u2019ve had to push back on our product executives to prioritise certain features or enhancements based on my research and hearing the direct voice of our customers. Sometimes it can be tough to speak up in those situations, but when you are confident with the data to back you up, you\u2019ll find that people will be more trusting of your guidance.\u201d<\/p>\n<p>&nbsp;<\/p>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.bullhorn.com\/uk\/wp-content\/uploads\/sites\/2\/2019\/05\/Mary-Curtis-Rapid_Fire-1.png\" alt=\"\" width=\"1200\" height=\"193\" class=\"alignnone size-full wp-image-62116\" srcset=\"https:\/\/www.bullhorn.com\/uk\/wp-content\/uploads\/sites\/2\/2019\/05\/Mary-Curtis-Rapid_Fire-1.png 1200w, https:\/\/www.bullhorn.com\/uk\/wp-content\/uploads\/sites\/2\/2019\/05\/Mary-Curtis-Rapid_Fire-1-768x124.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\n<p>&nbsp;<\/p>\n<p><strong>Where are you from?<\/strong><br \/>\nRandolph, Massachusetts<\/p>\n<p><strong>Fav 90&#8217;s jam?<\/strong><br \/>\nA tie between \u201cStop\u201d by The Spice Girls and \u201cTogether Again\u201d by Janet Jackson<\/p>\n<p><strong>Name of your fictional debut album?<\/strong><br \/>\nBlood, Sweat, and Cupcakes<\/p>\n<p><strong>Where would we most likely find you outside the Bullhorn office?<\/strong><br \/>\nWalking my one-year-old Aussie\/Golden Retriever puppy, Brady, around the Esplanade<\/p>\n<p><strong>If you weren&#8217;t in your current role at Bullhorn, what would your career be?<\/strong><br \/>\nI\u2019ve always been interested in health and fitness, so probably a nutritionist or fitness coach<\/p>\n<p><strong>Describe your high school self in one word.<\/strong><br \/>\nArtsy<\/p>\n<p><strong>What do you enjoy most about working at Bullhorn that may surprise people?<\/strong><br \/>\nProduct design team offsite in Vermont<\/p>\n<p><strong>Worst summer job\/weirdest job you\u2019ve ever had?<\/strong><br \/>\nWorking two jobs in the mall at the same time preventing me from seeing sunlight for days on end.<\/p>\n<p><strong>Biggest pet peeve?<\/strong><br \/>\nPeople interrupting others during meetings<\/p>\n<p><strong>Least favourite food?<\/strong><br \/>\nI\u2019m a vegetarian, so meat!<\/p>\n<p><strong>Favourite food?<\/strong><br \/>\nVegetarian tacos with guacamole\u2026 homemade of course!<\/p>\n<p><strong>Best concert you\u2019ve ever attended?<\/strong><br \/>\nStevie Nicks<\/p>\n<p><strong>Dream dinner guest?<\/strong><br \/>\nBoyfriend and Brady (my dog)<\/p>\n<p><strong>Favourite place to eat?<\/strong><br \/>\nLolita Cocina and Tequila Bar<\/p>\n<p><strong>What phobias do you have?<\/strong><br \/>\nCockroaches<\/p>\n<p><strong>Dream concert you could attend?<\/strong><br \/>\nWhitney Houston<\/p>\n<p><strong>Strangest trend or fashion trend you participated in?<\/strong><br \/>\nDying the underside of my hair pink and side bangs<\/p>\n<p><strong>Top item on your bucket list?<\/strong><br \/>\nTravel the world with my dog<\/p>\n<p>&nbsp;<\/p>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.bullhorn.com\/uk\/wp-content\/uploads\/sites\/2\/2018\/12\/2018-12-04.jpg\" alt=\"\" width=\"384\" height=\"512\" class=\"size-full wp-image-62119 aligncenter\" \/>\n<p>&nbsp;<\/p>\n<p><em>If you\u2019d like to read more from Behind Bullhorn, learn about Bullhorn\u2019s Global Business Development Manager, <a href=\"https:\/\/www.bullhorn.com\/uk\/customer-blog\/2018\/10\/behind-bullhorn-mike-fleming\/\" target=\"_blank\" rel=\"noopener noreferrer\">Mike Fleming<\/a>.<\/em><\/p>\n<hr \/>\n<p>Keen to get <span style=\"font-weight: 400;\">the latest Bullhorn tips, product news, and updates straight to your inbox? <a href=\"https:\/\/www.bullhorn.com\/uk\/subscribe-to-blog\/?LS=Website&amp;LSD=CustomerBlog_UK&amp;LA=BlogSubscribe_UK&amp;LAD=BlogSubscribe_UK&amp;utm_source=customerblog&amp;utm_medium=website\" target=\"_blank\" rel=\"noopener noreferrer\">Subscribe to the Customer Blog<\/a> today and make sure you never miss a thing!\u00a0<\/span><\/p>\n<a href=\"https:\/\/www.bullhorn.com\/uk\/subscribe-to-blog\/?LS=Website&amp;LSD=CustomerBlog_UK&amp;LA=BlogSubscribe_UK&amp;LAD=BlogSubscribe_UK&amp;utm_source=customerblog&amp;utm_medium=website\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.bullhorn.com\/uk\/wp-content\/uploads\/sites\/2\/2019\/03\/customer-blog-1200x195-V2.jpg\" alt=\"Bullhorn Customer Blog \" width=\"1201\" height=\"196\" class=\"size-full wp-image-62123 aligncenter\" srcset=\"https:\/\/www.bullhorn.com\/uk\/wp-content\/uploads\/sites\/2\/2019\/03\/customer-blog-1200x195-V2.jpg 1201w, https:\/\/www.bullhorn.com\/uk\/wp-content\/uploads\/sites\/2\/2019\/03\/customer-blog-1200x195-V2-768x125.jpg 768w\" sizes=\"auto, (max-width: 1201px) 100vw, 1201px\" \/><\/a>\n","protected":false},"excerpt":{"rendered":"<p>Behind Bullhorn: A spotlight series that brings to life the unique personalities that drive our business. This month we&#8217;re interviewing Mary Curtis, Senior Product Designer at Bullhorn.<\/p>\n","protected":false},"author":270,"featured_media":61822,"parent":0,"menu_order":0,"template":"","class_list":["post-62111","customer_blog","type-customer_blog","status-publish","has-post-thumbnail","hentry","customer_blog_category-life-at-bullhorn"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Interview with Mary Curtis, Senior Product Designer | Bullhorn<\/title>\n<meta name=\"description\" content=\"Behind Bullhorn: A spotlight series that brings to life the unique personalities that drive our business. This month we&#039;re interviewing Mary Curtis, Senior Product Designer at Bullhorn.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bullhorn.com\/uk\/customer-blog\/behind-bullhorn-mary-curtis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Interview with Mary Curtis, Senior Product Designer | Bullhorn\" \/>\n<meta property=\"og:description\" content=\"Behind Bullhorn: A spotlight series that brings to life the unique personalities that drive our business. 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