{"id":59348,"date":"2017-08-10T09:56:57","date_gmt":"2017-08-10T08:56:57","guid":{"rendered":"https:\/\/www.bullhorn.com\/uk\/?p=59348"},"modified":"2019-03-01T21:19:01","modified_gmt":"2019-03-01T21:19:01","slug":"how-can-you-use-feedback-to-provide-a-better-candidate-experience","status":"publish","type":"post","link":"https:\/\/www.bullhorn.com\/uk\/blog\/how-can-you-use-feedback-to-provide-a-better-candidate-experience\/","title":{"rendered":"How Can You Use Feedback to Provide a Better Candidate Experience?"},"content":{"rendered":"

How do recruitment agencies use candidate satisfaction to improve their candidate experience? The simple, worrisome answer is that they don’t\u2014less than half of all surveyed recruitment pros measure candidate satisfaction at all<\/a>. This means no online surveys, no net promoter scores<\/a>, no phone interviews, no monitoring of social media feedback. And this is a real shame because a bad candidate experience is bad for business<\/a>.<\/p>\n

If you are measuring candidate satisfaction\u2014and again, you really should be\u2014how can you actually use it to make a positive change? We asked over 1400 recruitment professionals<\/a>\u00a0to share their methods for incorporating candidate feedback. \u00a0These are the themes that appeared most consistently:<\/p>\n\"candidate\n

 <\/p>\n

How does your business use candidate satisfaction feedback to improve the candidate experience?<\/h3>\n

The majority of recruitment pros don’t measure candidate satisfaction or have no formal method for implementing it into their business. But those that do have found it to be an essential way to better their business. Here are some of their best responses:<\/p>\n

\r\n
\r\n We have a council put in place to make sure we act on feedback<\/span>.<\/span>\r\n <\/div>\r\nRespondent<\/span> 2017 UK Recruitment Trends Report<\/span>\r\n<\/div>\n
\r\n
\r\n We don't. But we really should.<\/span>\r\n <\/div>\r\nRespondent<\/span> 2017 UK Recruitment Trends Report<\/span>\r\n<\/div>\n
\r\n
\r\n We often find candidates who are dissatisfied with their new employer. If we find a candidate who is not satisfied, we find them a new job<\/span>.<\/span>\r\n <\/div>\r\nRespondent<\/span> 2017 UK Recruitment Trends Report<\/span>\r\n<\/div>\n
\r\n
\r\n We discuss negative comments as a team and work on ways to prevent them from happening in the future.<\/span>\r\n <\/div>\r\nRespondent<\/span> 2017 UK Recruitment Trends Report<\/span>\r\n<\/div>\n

\r\n
\r\n We use the survey results as a management tool for recruiters<\/span>.<\/span>\r\n <\/div>\r\nRespondent<\/span> 2017 UK Recruitment Trends Report<\/span>\r\n<\/div><\/span><\/p>\n
\r\n
\r\n We take questions and concerns from previous candidates to ensure we have answers ready should they arise in the future.<\/span><\/span>\r\n <\/div>\r\nRespondent<\/span> 2017 UK Recruitment Trends Report<\/span>\r\n<\/div>\n
\r\n
\r\n We provide incentive comp based in part on results.<\/span>\r\n <\/div>\r\nRespondent<\/span> 2017 UK Recruitment Trends Report<\/span>\r\n<\/div>\n
\n

Want to improve your candidate experience through data? Check out 3 Ways Data Can Fuel Your Candidate Engagement Strategy<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

How do professionals use candidate feedback to deliver a better candidate experience? We surveyed 1400 staffing professionals to find out.<\/p>\n","protected":false},"author":141,"featured_media":59350,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[584],"tags":[],"class_list":["post-59348","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-trends-and-insights"],"acf":[],"yoast_head":"\nHow should you use candidate feedback to deliver a better candidate experience? | Bullhorn UK<\/title>\n<meta name=\"description\" content=\"How do professionals use candidate feedback to deliver a better candidate experience? 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