{"id":75975,"date":"2023-02-16T09:00:30","date_gmt":"2023-02-16T09:00:30","guid":{"rendered":"https:\/\/www.bullhorn.com\/uk\/?p=75975"},"modified":"2023-02-15T15:39:03","modified_gmt":"2023-02-15T15:39:03","slug":"optimising-the-four-assets-of-your-recruitment-agency-for-growth","status":"publish","type":"post","link":"https:\/\/www.bullhorn.com\/uk\/blog\/optimising-the-four-assets-of-your-recruitment-agency-for-growth\/","title":{"rendered":"Optimising the four assets of your recruitment agency for growth"},"content":{"rendered":"<p>Over the past year, I\u2019ve spoken with over 150 recruitment CEOs across the world to ask, how do you grow a successful recruitment agency? Despite them working across vastly different industries, it was universally accepted that success hinges on four primary assets: your consultants, the clients you work with, the jobs you work, and the candidates you place into them.<\/p>\n<p>Unlocking real growth means targeting all four assets, and agencies are achieving this by investing in data-driven technology.<\/p>\n<h2>Your consultants<\/h2>\n<p>Attracting and retaining talented consultants is a challenge that almost every recruiting owner is currently facing. However, agencies should be looking to improve the performance of their existing hires before they direct their budgets to bring in new hires.<\/p>\n<p>Optimising, attracting, and retaining talent are all connected, and by improving the performance of your consultants, you will increase retention and encourage attraction in turn.<\/p>\n<p>If you\u2019re partnering with technology that enables your consultants to earn more, you\u2019re providing them with a concrete reason to stay. By coupling better winning opportunities with a good retention rate, you then put your agency on the map as an attractive place to work.<\/p>\n<p>A successful brand, earning potential, and ongoing development will carry more attraction to talent than bean bags and a pingpong table.<\/p>\n<p>The real question is how do you optimise your team\u2019s performance, and are recruitment agencies approaching this in the right way?<\/p>\n<h3><strong>Setting targets for consultants<\/strong><\/h3>\n<p>Recruitment is a target-driven industry that\u2019s relied on key performance indicators to drive results forward. Often used as a whipping stick by management, KPIs have been a long-standing measurement tool that maps activity against objectives.<\/p>\n<p>They\u2019re usually anchored to previous successful activity and determine the number of calls, resumes sent, jobs worked, and interviews conducted to secure a placement.<\/p>\n<p>Target: $1m<br \/>\n10 x consultants = $100,000 billing each year<br \/>\n= $8,333 per month per consultant<br \/>\nPlacement fee = $8-10k<br \/>\n= 1 placement per consultant each month<br \/>\nNumber of jobs to placement ratio<br \/>\n= 5:1<br \/>\nResume to interview ratio<br \/>\n= 3:1<br \/>\nInterview to placement ratio<br \/>\n= 3:1<br \/>\nCould KPIs be better constructed to improve performance rather than being used as an enforcement tool by management?<\/p>\n<p>KPIs need to be mapped with more consideration to allow consultants to identify where they can optimize their performance.<\/p>\n<p>Your consultants will have different approaches to delivery \u2013 which is why the KPIs you attach need to reflect the activity that best suits the individual.<\/p>\n<p>Before you prescribe an activity, ask yourself if your consultants are:<\/p>\n<ul>\n<li>Experienced<\/li>\n<li>Working permanent, contract, temp, or retained roles<\/li>\n<li>Placing into a niche market, or sourcing for a specialised role<\/li>\n<li>Working high volume\/low margin, or low volume\/high-value roles<\/li>\n<li>On an established desk with loyal clients and candidates or building a presence in a new market<\/li>\n<\/ul>\n<p>You then have to consider the client\u2019s specific conditions of engagement. Some may ask to receive 20 resumes and interview ten candidates for each open vacancy, while others may prefer to receive five resumes and interview just two. It\u2019s easy to forget that consultants are only one part of the puzzle.<\/p>\n<h3><strong>Why KPIs should be customised<\/strong><\/h3>\n<p>To improve performance, you have to accurately measure the right activity. The elements above will allow agencies to set personal, accurate, and achievable targets that can transform KPIs into an optimisation tool instead of an untrusted whipping stick.<\/p>\n<p>It\u2019s then up to agencies to incentivise this process with recognition, rewards, and insights to upskill. By communicating performance data visibly and directly with consultants, you will motivate them to drive their success.<\/p>\n<p>Now let\u2019s consider the clients you are engaging.<\/p>\n<h2>Your clients<\/h2>\n<p>New business is the lifeblood of any successful recruitment agency. Directors and managers will have a headline understanding of the number of clients that they have and who their most significant invoices are from the previous financial year. Can they confidently identify the same from the last quarter?<\/p>\n<p>Top-billing clients will usually receive the lion\u2019s share of time, resources, and effort from an agency.<\/p>\n<p>Optimising this asset comes from a deeper understanding of your clients. Are you allocating resources to a client entering a hiring freeze or neglecting a client that\u2019s investing in growth?<\/p>\n<p>Your top revenue makers aren\u2019t necessarily your most profitable clients.<\/p>\n<p>They may be your biggest revenue generator, but that might be down to the number of resources you\u2019re flooding into them. Could other clients deliver a better ROI from the same attention?<\/p>\n<p>Which clients have the highest average margin, good relationships, and the best fill rates? If you had these insights at your fingertips, you could focus your efforts on the areas that are going to deliver the best returns. It\u2019s about swapping revenue vanity for profitable sanity.<\/p>\n<p>You now know who your best clients are, but are the jobs your consultants are working the most likely to be filled?<\/p>\n<h2>Your jobs<\/h2>\n<p>Merely having a high-level understanding of the number of live jobs you\u2019re working and how many candidates you have put forward is not an efficient way to increase placements.<\/p>\n<p>Successfully working in recruitment means juggling multiple timelines. By understanding the average time to fill for each client, you can manage expectations, maintain a handle on the process, and allocate your resource to where it will move the needle most. You then have an insight into which jobs are actually live.<\/p>\n<p>When you can identify the jobs that aren\u2019t being filled, you might find the data useful in promoting an alternative approach to the client. Could insightful data support your negotiations to work on a retained basis?<\/p>\n<h3><strong>Focus your effort on the jobs you can fill<\/strong><\/h3>\n<p>To optimise this asset, you may need first to make sure you are working the most appropriate jobs.<\/p>\n<p>i.e., All A-priority Jobs at Key accounts with a placement value of over $10k<\/p>\n<p>It\u2019s important to know how many candidates you have submitted and how they have progressed, but also, how long does it take between stages? Are you tracking how many have been rejected from the process? Do you have real visibility of the current status of the job?<\/p>\n<p>Remember that information is an asset. Simply understanding the roles you\u2019re working on does not allow you to prioritise your efforts on the right jobs and increase the number of profitable placements you\u2019re making.<\/p>\n<p>Now we can talk about the economy of talent and where to cost-effectively source the candidates that you can successfully place.<\/p>\n<h2>The candidate<\/h2>\n<p>Most recruitment businesses will know the number of candidates being added to their CRM each week. However, is there a clear indication of which candidates you\u2019re working with and the consultant that sourced them?<\/p>\n<p>Candidate data is rarely used to influence decisions but can be used in lots of powerful ways. For example, if you have two candidates at the final stage for a contract job and you but one works on average 60% of their past assignments and the other 90%+, which one are you going to recommend?<\/p>\n<p>CRMs can often become data lockers for agencies that are unable to navigate them and draw the right information from them accurately.<\/p>\n<p>Tracking which job boards are the source of successful placements allows you an insight into where to allocate your budget, justify increasing it and deliver higher ROI.<\/p>\n<p>Reviewing how your consultants use job boards will also reveal those that are headhunting talent and those that are utilising job adverts or Linkedin. It identifies areas of expertise and allows your organisation to optimise that. If a consultant is writing compelling job ads that attract talent, then feed that! If one is a natural headhunter then leverage their skill set to train others! The better insights you have into your team, the better you can play to their strengths.<\/p>\n<h2>Improved decisions with Growth Analytics<\/h2>\n<p>A headline understanding of data and top-level reports on what\u2019s happening in your business will not give you a competitive advantage. <a href=\"https:\/\/www.bullhorn.com\/uk\/products\/bullhorn-analytics\/\">Growth Analytics Platforms like Bullhorn Analytics<\/a> provide you with the ability to dive deep into the real reasons behind these four assets at any time and optimise your entire operation for positive growth.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to transform each area of your recruitment business using analytics and a technology-driven approach.<\/p>\n","protected":false},"author":275,"featured_media":74128,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[584,583],"tags":[],"class_list":["post-75975","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-trends-and-insights","category-staffing-technology"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Optimising the four assets of your recruitment agency for growth - Bullhorn UK<\/title>\n<meta name=\"description\" content=\"Learn how to transform each area of your recruitment business using analytics and a technology-driven approach.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bullhorn.com\/uk\/blog\/optimising-the-four-assets-of-your-recruitment-agency-for-growth\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Optimising the four assets of your recruitment agency for growth - Bullhorn UK\" \/>\n<meta property=\"og:description\" content=\"Learn how to transform each area of your recruitment business using analytics and a technology-driven approach.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bullhorn.com\/uk\/blog\/optimising-the-four-assets-of-your-recruitment-agency-for-growth\/\" \/>\n<meta property=\"og:site_name\" content=\"Bullhorn UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Bullhorn\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-02-16T09:00:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bullhorn.com\/uk\/wp-content\/uploads\/sites\/2\/2021\/08\/Bobs-Copy-Overlay-10.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1360\" \/>\n\t<meta property=\"og:image:height\" content=\"710\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Joe McGuire\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joe McGuire\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.bullhorn.com\/uk\/blog\/optimising-the-four-assets-of-your-recruitment-agency-for-growth\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.bullhorn.com\/uk\/blog\/optimising-the-four-assets-of-your-recruitment-agency-for-growth\/\"},\"author\":{\"name\":\"Joe McGuire\",\"@id\":\"https:\/\/www.bullhorn.com\/uk\/#\/schema\/person\/ed143280c48e7315aeb1db6d06d507ca\"},\"headline\":\"Optimising the four assets of your recruitment agency for growth\",\"datePublished\":\"2023-02-16T09:00:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.bullhorn.com\/uk\/blog\/optimising-the-four-assets-of-your-recruitment-agency-for-growth\/\"},\"wordCount\":1357,\"publisher\":{\"@id\":\"https:\/\/www.bullhorn.com\/uk\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.bullhorn.com\/uk\/blog\/optimising-the-four-assets-of-your-recruitment-agency-for-growth\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.bullhorn.com\/uk\/wp-content\/uploads\/sites\/2\/2021\/08\/Bobs-Copy-Overlay-10.png\",\"articleSection\":[\"Industry Trends &amp; 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