{"id":77463,"date":"2023-09-27T09:00:48","date_gmt":"2023-09-27T08:00:48","guid":{"rendered":"https:\/\/www.bullhorn.com\/uk\/?p=77463"},"modified":"2023-09-28T12:33:46","modified_gmt":"2023-09-28T11:33:46","slug":"simplify-your-onboarding-workflows-with-connected-recruiting","status":"publish","type":"post","link":"https:\/\/www.bullhorn.com\/uk\/blog\/simplify-your-onboarding-workflows-with-connected-recruiting\/","title":{"rendered":"Simplify your onboarding workflows with Connected Recruiting"},"content":{"rendered":"

You\u2019ve done the hard work of attracting and engaging your candidates, and they\u2019ve accepted a job offer. But the <\/span>Connected Recruiting<\/span><\/a> journey isn\u2019t over yet. Now, it\u2019s time to onboard your talent.<\/span><\/p>\n

With a shift in the job market, where vacancies are decreasing and candidate applications are increasing, agencies are now focusing on the quality of talent over quantity. Agencies now need to build processes that are more efficient and cost less in finding the right candidates with the right skill sets for the job \u2013 and ensure those candidates don\u2019t drop off during the onboarding stage.\u00a0<\/span><\/p>\n

To talk about building a streamlined onboarding process for <\/span>modern-day talent<\/span><\/a>, I sat down with James Baker, VP of Services Delivery at Kyloe Partners, and Simon Topper, Head of Partnerships at Referoo. Check out a recap of our conversation below, <\/span>or watch the recording<\/span><\/a>, to dive into common onboarding hurdles, key metrics to measure, and how AI and automation will shape the future of onboarding.<\/span><\/p>\n

Missed the first two recaps of this series? Check out our blogs on <\/span>attracting<\/span><\/a> and <\/span>engaging<\/span><\/a> talent.<\/span><\/p>\n

Challenges in onboarding<\/h2>\n

Because onboarding processes require credentialing, background checks, documentation, reference checks, and plenty of other boxes to tick, ensuring the entire process is as streamlined as possible is crucial to improving the candidate experience. Topper mentioned that the onboarding process is often still manual, with agencies relying on spreadsheets or even paper-based processes. As a result, speed is critical in this step.<\/span><\/p>\n

Though many agencies know they need to streamline their onboarding process \u2013 and improve the candidate experience \u2013 it can be hard to know where to start. What are the small wins you can start with? What are the larger challenges you need to tackle? For Baker, onboarding means ensuring you\u2019ve done the hard work for the candidate so they don\u2019t drop off in the time between accepting an offer and their first day.<\/span><\/p>\n

\u00a0\u201cWe know how many offers candidates are fielding,\u201d Baker said. \u201cAnd we know that all else being equal between your job and a similar job, <\/span>the easier process for candidates to complete is often the one they\u2019ll take up.\u201d<\/b><\/p>\n

Best practices for successful onboarding<\/h2>\n

How you onboard depends on your candidates. If you\u2019re a healthcare recruitment agency, your onboarding will look much different than an agency with a <\/span>light industrial focus<\/span><\/a>. Regardless of your organisation\u2019s size or sector, there\u2019s one rule of thumb that Topper advises to keep in mind: <\/span>\u201cIf it\u2019s not on a smartphone, you\u2019ve lost the battle.\u201d<\/b><\/p>\n

Allowing candidates to complete onboarding steps as needed from their smartphone empowers them to take charge of their own recruitment journey. This shift to remote onboarding aligns with a shift we\u2019ve seen in the last few years to increasingly digital processes. Until recently, Topper noted, Right to Work checks still had a manual step that required showing up in person with an ID. However, recent legislation allows for full-time, permanent, digital Right to Work checks so that the entire process can be done online and remotely.<\/span><\/p>\n

Topper also highlighted the importance of <\/span>automating manual, tedious steps in onboarding<\/span><\/a>. <\/span>\u201cThat allows you to focus on people skills: liaising with candidates, impressing your clients, and closing your deals,\u201d <\/b>Topper added.<\/span><\/p>\n

When choosing what to automate, start small, Baker said. Everyone wants to improve their candidate experience, but to avoid biting off more than you can chew, start with a specific issue you want to address and go from there, he added. For example, if you want to reduce your non-starters, implement some basic but consistent automations, like generating an automatic contract of employment integrated with DocuSign and sending it out as soon as you make a placement.<\/span><\/p>\n

Automations can even be as simple as sending check-ins during the weeks before or on your candidate\u2019s start date. Asking if they\u2019ve completed specific onboarding steps, offering to set up a quick phone call, or even wishing them luck on their first day can go a long way in keeping that channel of communication open and providing a high level of customer care.<\/span><\/p>\n

Baker also emphasised the importance of data quality. If you\u2019re working with a candidate you\u2019ve placed before, for example, ensure that you have their credentials in your database \u2013 and their expiration dates are updated \u2013 so you\u2019re not asking for the same credentials twice. \u201cThat\u2019s going to annoy me if I\u2019m the candidate and I have to provide the same information twice,\u201d Baker said. Your database is your competitive advantage \u2013 make sure you\u2019re using it to make onboarding easier for your candidates and your team.<\/span><\/p>\n

Metrics for success<\/h2>\n

How can you ensure that the changes you\u2019re implementing are actually streamlining your onboarding process? This is where metrics come in.<\/span><\/p>\n

Topper emphasised two key metrics: <\/span>the proportion of offers to placements and the time it takes to place a candidate. <\/b>To correctly measure these metrics \u2013 and improve on them \u2013 he stressed the importance of having reliable data and a single source of truth. <\/span>\u201cEnsure that every part of your process is in Bullhorn and that you\u2019re able to report on the metrics that mean the most to you,\u201d<\/b> Topper added.<\/span><\/p>\n

To find other ways to improve how you onboard candidates, all you need to do is ask. Collecting candidate feedback is a great way to find those pain points and streamline them. Topper suggested asking for feedback from those candidates who weren\u2019t placed successfully so you can better understand their perspective and determine why their placement didn\u2019t work out.<\/span><\/p>\n

\u201cWe\u2019re an industry that talks to candidates, all day, every day,\u201d said Baker. \u201cCandidates are the lifeblood of our industry, and we\u2019re good at talking to them. <\/span>So talk to them. Ask them what\u2019s frustrated them in the past and how you can improve this process.\u201d<\/b><\/p>\n

The next big thing in onboarding<\/h2>\n

\u201cI\u2019d be foolish if I didn\u2019t mention <\/span>AI<\/span><\/a>,\u201d Baker said when discussing what the future looks like for onboarding. \u201cIn the short term, AI is likely to improve, save time, and add consistently to our approach,\u201d he said. However, he noted, the power of AI can only go so far if your data isn\u2019t updated and accurate. For example, AI can help automate on a systems level, like sending you a list of matching candidates when you add a new job to Bullhorn \u2013 but those candidates won\u2019t populate if you don\u2019t have their skills and information accurately updated in your database.\u00a0<\/span><\/p>\n

Topper also pointed out that AI may play a significant role in candidate self-management, with candidates using AI as personal assistants to alert them to jobs or roles that may best suit them. <\/span>\u201cIt\u2019s just a smoother application of the processes we already know,\u201d<\/b> he said.<\/span><\/p>\n

AI may also change how agencies approach credentialing, empowering candidates to have a credential wallet that allows them to securely control and share their credentials. \u201cIt will smooth out that process and ensure compliance is easier to access,\u201d Topper said.\u00a0<\/span><\/p>\n

We\u2019re just at the beginning of what AI can do, and every recruitment agency is asking how they can leverage it. But both panelists agreed: have your processes and your data in place so you\u2019re ready to use AI and automation-driven solutions to their fullest potential.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

You\u2019ve done the hard work of attracting and engaging your candidates, and they\u2019ve accepted a job offer. But the Connected Recruiting journey isn\u2019t over yet. Now, it\u2019s time to onboard your talent. With a shift in the job market, where vacancies are decreasing and candidate applications are increasing, agencies are now focusing on the quality […]<\/p>\n","protected":false},"author":518,"featured_media":77416,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[603,585],"tags":[],"class_list":["post-77463","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-best-practices","category-tips-tricks-and-how-tos"],"acf":[],"yoast_head":"\nSimplify your onboarding workflows - Bullhorn UK<\/title>\n<meta name=\"description\" content=\"Simplifying your onboarding process is crucial to improving the candidate experience. 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Mateev","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/d5512892f65765f3b94cfc1f962950dd273065ba62be46d6430959cf6fe4302b?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/d5512892f65765f3b94cfc1f962950dd273065ba62be46d6430959cf6fe4302b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d5512892f65765f3b94cfc1f962950dd273065ba62be46d6430959cf6fe4302b?s=96&d=mm&r=g","caption":"Erik Mateev"},"url":"https:\/\/www.bullhorn.com\/uk\/blog\/author\/erikmateev\/"}]}},"grav_blocks":false,"card_markup":"<a class=\"card-resource\" href=\"https:\/\/www.bullhorn.com\/uk\/blog\/simplify-your-onboarding-workflows-with-connected-recruiting\/\">\n\t\t\t<div aria-hidden=\"true\" class=\"card-resource__image-container\">\n\t\t\t<img class=\"card-resource__image\" alt=\"Simplify your onboarding workflows with Connected Recruiting\" title=\"Connected Recruiting_UKI Webinar Series_Social Banners _September 2023_Episode 3 (7)\" src=\"https:\/\/www.bullhorn.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/09\/Connected-Recruiting_UKI-Webinar-Series_Social-Banners-_September-2023_Episode-3-7-1440x752.jpg\" \/>\t\t<\/div>\n\t\t\t<div class=\"card-resource__content\">\n\t\t\t\t\t<span class=\"card-resource__category\">Best practices<\/span>\n\t\t\t\t\t<h5 class=\"card-resource__title\">Simplify your onboarding workflows with Connected Recruiting<\/h5>\n\t\t\t<\/div>\n<\/a>\n","_links":{"self":[{"href":"https:\/\/www.bullhorn.com\/uk\/wp-json\/wp\/v2\/posts\/77463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bullhorn.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bullhorn.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bullhorn.com\/uk\/wp-json\/wp\/v2\/users\/518"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bullhorn.com\/uk\/wp-json\/wp\/v2\/comments?post=77463"}],"version-history":[{"count":2,"href":"https:\/\/www.bullhorn.com\/uk\/wp-json\/wp\/v2\/posts\/77463\/revisions"}],"predecessor-version":[{"id":77517,"href":"https:\/\/www.bullhorn.com\/uk\/wp-json\/wp\/v2\/posts\/77463\/revisions\/77517"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bullhorn.com\/uk\/wp-json\/wp\/v2\/media\/77416"}],"wp:attachment":[{"href":"https:\/\/www.bullhorn.com\/uk\/wp-json\/wp\/v2\/media?parent=77463"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bullhorn.com\/uk\/wp-json\/wp\/v2\/categories?post=77463"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bullhorn.com\/uk\/wp-json\/wp\/v2\/tags?post=77463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}