5 Ways to Use Technology to Boost Productivity in Recruitment
The average consultant wastes more than ten hours every week within the recruitment industry. One reason is that they are not investing in or integrating new technology, particularly the cloud, into established processes. Cloud technology offers many benefits including opportunities for remote working, a reduction in costs and an increase in productivity. Here are five ways that technology can give your firm a boost.
1) Make the most of analytics
Track call volumes to get a better picture of how your business is running by identifying what times of the day you see spikes in inbound or outbound calls. Better understanding trends within your business can help you identify ways to make your consultants more productive and decrease your time to revenue.
2) Take advantage of CRM integrations
Choose the right technology partner with pre-built integrations in your business to provide an instant productivity boost. This ensures your calls and CRM systems are working together providing you with a single view of all your clients and candidates. You’ll increase productivity as you’ll not only be able to see who’s calling but also the individual’s history before taking the call.
3) Incorporate video conferencing
Video conferencing is now a valuable tool for any recruiter, especially being able to conference on the go, using any device. Cutting down on travel time for meetings can bring real business benefits. Carrying out first stage interviews via video allows recruiters to gauge whether a candidate is suitable, before wasting time and money travelling. Choose technology that is flexible and will deliver high resolution anywhere; whether you’re using Wi-Fi, public internet or a mobile connection.
4) Embrace remote working
Sixty-three percent of recruiters are worried about working away from the office in case they miss vital calls. Imagine, being able to pick up office calls anywhere, from any device, with no additional costs. Cloud technology can really enhance a working environment regardless of your location. Having the same number and features available to every consultant anywhere in the world enables true remote working capabilities, fit for the millennial workforce.
5) Use call recording
Make sure your teams have the ability to playback past calls, not only to ensure teams are performing to a high standard but also to use when training new employees. Employees and team leaders also have the added benefit to coach through difficult situations and support in live conversation if needed.
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