Streamlining operations with Bullhorn Automation

When KLC Recruitment began to experience internal growth, they knew it was time to explore new ATS/CRM options. With more recruiters, clients, and candidates to manage, their existing platform quickly showed its limitations, especially in areas like reporting, administrative tasks, and monitoring candidate touchpoints. Staying in regular communication with relevant updates to candidates is key to maintaining a good reputation which is essential to standing out in a highly competitive industry. “You can create a pretty bad name for yourself pretty quickly if you’re not going back to candidates, and you’re not creating good relationships”, commented Jarrod.

As KLC Recruitment moved into more corporate and government recruitment, it became increasingly clear that their existing technology wasn’t built to scale with them. “Our old platform couldn’t provide reporting or if it could provide it, it took a lot of time”, remarked Jarrod. Manual admin tasks were taking up valuable recruiter time, impacting both candidate experience and service quality.

Since implementing Bullhorn, KLC Recruitment has seen measurable improvements across their operations. From time-saving automations to smarter reporting, the platform has become a key driver of their continued growth.

Bullhorn’s flexible recruitment platform has allowed KLC recruitment’s team to expand while building and maintaining relationships with clients and candidates. Tasks that were previously manual and repetitive such as sending follow-ups, generating documents, and managing post-interview communication are now automated, giving recruiters valuable hours back in their day. “We’re working with a lot more candidates, and we want to make sure that everyone’s getting the same great service we’ve always delivered. So, working alongside automation, it can streamline some of the back of house, manual tasks that we need to do which gives us more time to be on the phone building those relationships with both clients and candidates”, Jarrod explained.

KLC Recruitment also now has greater visibility into their return on investment (ROI). They can see where the majority of their most successful candidates are coming from and which advertising platforms deliver the best results. “In the last 12 months, it’s been really helpful. This view on ROI is not something that we had accessibility to, so that’s been really eye opening for us”, Jarrod said. By understanding which advertising channels deliver the best ROI, the team has been able to allocate their budget on the most effective channels, leading to smarter spending and long-term savings.

Overall, Jarrod sums up Bullhorn by saying “We’re very conscious that we want automation to work alongside us and allow our team to do more. We want to be recruiters. We want to build those relationships. We don’t want to be passive and so Bullhorn Automation does the passive stuff for us, allowing us to do the active interactions like being accessible to people when they need us, to be on the phones and building relationships.”