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Boston, MA – November 20, 2014 – Bullhorn®, the global leader in customer relationship management software for the staffing and recruiting industries, today announced Bullhorn Sales CRM, a new solution that enables recruiting agencies to manage the full lifecycle of their sales process—from pipeline to placement—to drive revenue growth and improve sales process efficiency. The new Sales CRM offering, combined with interactive dashboards and best practice templates, will be available in Q4 2014.
The economic downturn of 2009 radically shifted the landscape for staffing and recruiting companies, and as a result, the contingent workforce has doubled in the last five years. To staff appropriately despite the changing economic conditions, large employers are increasingly relying on VMS, recruitment processing outsourcing (RPO), statement of work, and other workforce business models to reduce their overall spending. As the hiring practices of these large buyers change, many staffing firms are looking to adapt to these changes through better insight into client buying practices and more efficient sales efforts that are aligned with their clients’ changing models.
Bullhorn’s new CRM offering for sales is ideal for firms looking to implement and manage a consistent sales process across their organizations in response to these market changes. The new offering helps firms standardize their sales methodology around best practices to increase the productivity of their sales teams, deepen and improve the profitability of their customer relationships, and drive revenue growth. Both full-desk and split-desk staffing and recruiting agencies can leverage Bullhorn’s sales CRM offering to roll out a more programmatic approach to sales execution.
For many staffing and recruiting agencies, increasing sales productivity – which is what the vast majority of CRM systems attempt to address – is only half of the battle. Nurturing and maintaining relationships that result in job placements are vital to staffing success. However, customer relationships in the staffing industry can be difficult to manage – often with a high number of touch-points between the customer and the agency, lengthy and unpredictable relationship durations, significant expectations for high-touch delivery and support, and changing payment models.
Bullhorn addresses these challenges with a tightly integrated recruiting software system that helps recruiting agencies manage the sales process in context with the overall customer relationship. Ultimately, forecasting the likelihood that an opportunity will close doesn’t tell the whole story if the CRM system does not also forecast the likelihood of each job order closing. Only a CRM system purpose-built for staffing – with an integrated applicant tracking system like Bullhorn’s offering – can facilitate the management of the sales team’s activities, the overall customer relationship, and job order outcomes.
“Clients and candidates are equally responsible for the success of our organization, but we were not investing equally in the quality of our client-side processes and data collection,” said Wendy Kennah, Director of Recruiting at Procom, a Bullhorn Sales CRM beta customer. “Bullhorn CRM has provided us with insight into our client data, and in a few short weeks we have been able to improve our sales processes, the quality of our data, and in return have driven net new sales.”
“With Bullhorn Sales CRM, staffing firms can now look beyond sourcing and placement to drive business growth. Staffing firms are looking to understand their clients’ businesses better and to align delivery with changing client needs, and our new capabilities will provide true visibility into sales opportunities and alignment with delivery,” said Art Papas, Founder and CEO of Bullhorn. “We’re in the business of helping our customers grow rapidly and sustainably, and our purpose-built sales CRM offering enables firms to capture new client opportunities, to close the loop between sales and recruiting, and to drive topline revenue growth. Bullhorn Sales CRM is a game-changer for high-growth staffing agencies.”
For more information on the new Bullhorn Sales CRM, visit: http://bullhorn2016.wpengine.com/au/demo-crm/?LS=Public_Relations&LSD=CRM_ContactSales_AU
Bullhorn creates cloud-based software solutions that help recruiters put the world to work. As the global market leader in staffing and recruiting software, our innovations power the operations of fast-growing start-ups up through the world’s largest staffing brands. Headquartered in Boston, with offices in St. Louis, Richmond, Vancouver, London, and Sydney, Bullhorn provides a full suite of recruitment software including an applicant tracking system, customer relationship management (CRM) system, back office solution, VMS integration, and social recruiting product. The company has more than 10,000 clients representing nearly 350,000 users across 150 countries.
Senior Marketing Manager
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SVP Product, Executive Search
As Bullhorn’s SVP Product, Executive Search, Richard drives the company’s product strategy and initiatives for the executive search sector and the Invenias product. Richard joined Bullhorn as part of the Invenias acquisition in 2018, where he one of the founders and spent 14 years as the Chief Product & Technology Officer and a Board Director.
Richard brings over 25 years of business, technology and product leadership, with broad industry experience that spans the full spectrum of the staffing industry, with specific focus on executive and retained search. Prior to Bullhorn, Richard was central to the successful growth and development of the Invenias business globally, from its inception to becoming the market leading provider of executive search software.
Team Lead – Enterprise Solution Consultant, APAC
As GM for Bullhorn’s APAC business, Aaron McIntosh oversees all business functions in the region. He also leads the solutions consulting team locally, ensuring our customers have an incredible experience when transitioning to Bullhorn. He has over 20 years working various roles within the technology industry and joined Bullhorn in 2013 in the London office before relocating back to Australia in 2015. During his tenure, he has helped numerous customers make the move to Bullhorn including Kelly Persol, Ambition, Hudson, and many others. He is passionate about technology and in particular how technology can be used to solve business issues and problems that are inhibiting growth within recruitment businesses.
He has a Bachelor of Engineering (Electrical and Computing) with Honours from Monash University in Melbourne.
Senior Vice President, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for successful delivery of all products and services globally and is committed to creating and maintaining incredible long term customer experiences in the candidate to cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora: specialising in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
Director of International Marketing
As the Director of International Marketing at Bullhorn, Catherine is responsible for all international marketing efforts across EMEA and APAC. Catherine has been with Bullhorn based in the Boston office since 2010 and has recently relocated to London. Over her tenure, she’s overseen several marketing functions including demand generation, marketing operations, and events. She is passionate about marketing technology, building high-performing teams, and leveraging both to drive for results. Catherine has a Bachelor of Arts in Global Studies from Providence College.
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