Fetch Recruitment turns data into performance

Fetch Recruitment’s previous system lacked the insights they needed to effectively drive performance and growth across their business. It was outdated, giving only surface-level data, and was unable to provide meaningful analytics or predictive insights. “I’m a big believer that past performance is an indicator of your future success,” said Dan Musto, Director at Fetch Recruitment. “Our previous systems just could not give us that real insight.”

Since adopting Bullhorn, Fetch Recruitment has transformed how their data drives both consultant performance and client engagement. Their Civil Infrastructure team was the first to fully pilot Bullhorn Analytics and quickly realised its value. By logging each individual job rather than grouping placements within Bullhorn, the team gained detailed visibility into time-to-fill rates and performance trends. For example: “If we have 20 unique jobs, we can now see that 10 roles were filled instantly, five in one day, and the next five took two days,” Musto explained.

Musto realised how powerful this data insight was and how they could use it to strengthen client relationships. Fetch Recruitment can now show clients how job time-to-fill varies by state or highlight where hiring processes slow down outcomes. This transparency helps clients understand how their own processes impact hiring trends, improve forecasting, and make more informed hiring decisions. The pilot program’s success has meant it will be rolled out across every department.

Fetch Recruitment’s data-led approach means each consultant gets data that’s relevant to them, increasing trust and user adoption. “We use metrics to drive our consultants in the right way, as opposed to a blanket rule for all,” said Musto. With Bullhorn Analytics, each consultant receives tailored KPIs based on their performance history and industry. Musto stated, “Every permanent consultant gets bespoke KPIs based on their last 12 months of data, so it actually links to them. If they’re new to the business, they start with the 12 month business averages because they don’t have that history built up yet.”

Advanced data visualisation tools within Bullhorn Analytics, like OnPoint and Dashboards have given managers at Fetch Recruitment more visibility overall. “Instead of focusing on one challenge, we now look at an average of the business, which gives us a better oversight of the team,” said Musto.

Additionally, Fetch Recruitment utilises Bullhorn Automation to ensure their team provides a great candidate experience throughout the hiring process. The business has automated notifications, aftercare messages, newsletters, and re-engagement surveys so candidates receive consistent communication at every stage. Musto said, “Anyone who runs a large contract workforce should be using automation. It’s near impossible to consistently engage with all candidates without this support. Automation within your systems allows recruiters more time to engage on a larger scale.”