Allegis Group is the global leader in talent solutions and services. Today, with $15.6 billion in revenues and 500+ global locations, Allegis Group and its network of specialised companies provide a full suite of complementary talent solutions that solves nearly every workforce challenge to empower business success while consistently delivering an unsurpassed quality experience. The common purpose across the group is ‘to create significant opportunities for people that, day by day, shape our world’.

Their network of global companies include Aerotek; TEKsystems; Aston Carter; Actalent; Allegis Global Solutions; Major, Lindsey & Africa; Allegis Partners; MarketSource; Getting Hired; CareerCircle; QuantumWork; and QuantumWork Advisory.

The Challenge

Allegis Group APAC had a high level of fragmentation across their core business processes. James Warwick, Allegis Group’s Chief Operating Officer, explains, “Our transformation team looks at our business as a set of core processes, predominantly based on ‘lead to offer’ (front office) and ‘order to cash’ (middle office).”

Allegis Group identified key gaps in how they supported their Sales & Services team. The Group wanted their front office system to be more than a ‘system of record’. Their teams were great at leveraging their database to serve their customers but Warwick knew “we needed to do more to support our people and to improve the experience for our clients and candidates as they go on the journey with us.”

In terms of their middle office Warwick commented, “Our middle office processes were quite siloed with multiple systems and manual workarounds in place,” said Warwick. “We relied heavily on tacit knowledge within our teams often resulting in errors and challenges in our operations.”

These problems weren’t just in the APAC region, it was present across the business in each of the regions Allegis operated in. “This led us to look for a more complete solution that allowed us more options to develop a broader more flexible capability”, Warwick said.

The Solution

Allegis Group APAC is now using Bullhorn for Salesforce and 2cloudnine as their end to end solution to serve their core business operations. A key factor in the selection process was “we didn’t want to be limited by a single vendors capability, which is why a platform technology, such as Salesforce, was so appealing”, Warwick stated.

With Bullhorn for Salesforce and 2cloudnine, the Allegis team has developed a more consistent and engaging experience for their customers. “We are a complex region, we serve customers across eight countries within different legislative environments, we require a platform that could be flexible enough to meet the varying needs of these countries”. Warwick continues, “We have built a new ‘ecosystem’ to support our business and its customers that gives us the ability to differentiate and develop a broader capability supporting all the services we offer.”

According to Warwick, Digitising Allegis Group’s core processes that existed previously outside of their systems has been a game changer in terms of adoption and quality of their data. “We have seen immediate value in terms of efficiency and automation. We are now able to focus more on our business challenges, the technology capability is no longer the limitation, we are yet to find a problem that cannot be addressed with the end to end platform we have now,” said Warwick.

Allegis are in the midst of their country-based roll outs of Bullhorn for Salesforce and 2cloudnine. Key to their success through the ongoing implementation is consultation with key stakeholders and working closely with their people on identifying where the most value is for internal teams as well as customers. They’ve been able to address the previously siloed structures in their middle office operations with 2cloudnine and are now starting to “successfully pay our people and bill our customers while providing a consistent and engaging experience”, Warwick stated.

The Future

Looking to the future, Warwick emphasises “We have big plans to continue to improve how we serve our people and our customers and with the initial build we have a good foundation.” He says, “there is much to do still to drive improved support for our core operations teams especially with how we can use greater automation to enable our Sales and Services teams to spend more time focused on their customers. The platform we now have with Bullhorn for Salesforce and 2cloudnine is the key to our ability to continue to do so.”

In the short term, Allegis Group will be looking to complete the deployment of the platform across the eight countries they operate in APAC. Having completed the initial deployments in four countries so far, the business has been able to start to build a separate focus on product and innovation while their core PMO teams continue to focus on the remaining country deployments.

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