The leaders across Talent Quarter were brought into the digital transformation journey at the beginning. “Our executive team works very closely together to get the appropriate input from a compliance, improvement and engagement point of view” Sue explained. With Bullhorn ATS & CRM as their core technology platform, Talent Quarter is committed to building a robust tech stack to support their processes and enable their team to build those important client and candidate relationships to make an impact in the lives of others. This enabled their team to have better engagement with their extensive database of candidates.
An integral part of their tech stack is Bullhorn Automation. “We have been able to develop a series of automations in our processes”, she said. Starting small, Talent Quarter developed five to six automations focused on candidate care before expanding their automation toolkit. They have designed a range of automations to take away manual processes for their team. Sue stated, “With the automations and connectivity that we’re using, we are freeing up our consultants to add value and make a difference for both the client and candidate. They can have more impactful interactions.”
For reporting, Talent Quarter has been using Bullhorn Analytics to access powerful insights for the team. “I see it as a really strong self-management tool for our consultants to help themselves track their activity. It has helped us increase system usage and get compliant across our processes. Basically we’ll have the mantra of ‘if it’s not on Bullhorn, it didn’t happen’”, Sue said. She continued, “Bullhorn Analytics allows us to have increased team competitions via gamification so we can drive performance in the business while ensuring the consultants have a good experience”.
In terms of compliance and governance, Talent Quarter utilises a range of Bullhorn Marketplace partners. Astute Payroll is integrated into Bullhorn, along with Xero, to ensure there are no gaps in the back office operations at Talent Quarter. Australia’s pay rates, awards and agreements can be a minefield to navigate. So Sue and her team use Ratescalc to simplify how they calculate pay and manage all awards and agreements. “This ensures we’re not at risk in terms of compliance”, Sue explained.
Talent Quarter has also adopted Bullhorn Marketplace partner, WorkPro to ensure that they meet all their compliance requirements in onboarding candidates. Sue said, “We’ve reworked our work, health and safety framework. With WorkPro, we are able to address assignment specific onboarding requirements and have the packages set up so we can send it out to candidates efficiently.”
