Three defining trends of the Gen Z workforce: Insights from the GRID 2025 Talent Trends Report
According to Fortune, nearly 58% of recent college graduates are still looking for full-time work, more than double the rate of earlier graduates. The job market for Gen Z is proving to be a tough one, shaped by economic uncertainty, rapid technological change, and shifting employer expectations. But even as they face these challenges, Gen Z is the foundation of the future workforce. How recruitment agencies address these challenges and effectively engage this generation will determine the strength and sustainability of the talent pipeline.
To gain deeper insight into this pivotal segment of the workforce, Bullhorn surveyed over 2,800 candidates across generations for the GRID 2025 Talent Trends Report. Analysis beyond the original report reveals that Gen Z brings distinct expectations, faces unique frustrations, and holds enormous untapped potential, making them a generation recruitment agencies cannot afford to overlook.
Let’s explore the three biggest trends shaping this generation and what recruiters can do to meet them where they are.
1. Gen Z is having the worst recruitment experience
According to our data, Gen Z is the least satisfied generation with recruitment agencies. From the speed of communication to the interview process to getting paid, Gen Z consistently reported lower satisfaction scores than any other generation across every single step of the recruitment cycle.
Why does this matter? Because first impressions are everything. For many Gen Z candidates, the first experience they have with your agency could determine whether they see you as a trusted partner or an outdated middleman. In fact, Gen Z candidates are the least likely of any generation to consider recruiters a go-to resource for job hunting, according to our findings.
To win over Gen Z, recruiters need to rethink how they build relationships from the very first interaction. This generation values authenticity, speed, and transparency. They’re digital natives who expect frictionless experiences, but they’re also skeptical of automation that feels impersonal or opaque. If a candidate’s first impression of your recruitment agency involves a clunky application process or outreach that feels robotic, you may lose them before you even begin.
The solution: combine technology with empathy. Use automation and AI to speed up repetitive processes, but make sure the candidate experience feels personalised and human at every step. When Gen Z feels seen and supported, they stay engaged.
2. Gen Z gets the least support, but needs it the most
For Gen Z, entering the workforce can feel like navigating a maze without a map. They’re often unsure how to market themselves effectively or how to identify the best next step in their career path. Recruiters can fill that gap by becoming their guides, mentors, and advocates. But doing that successfully means changing the way you engage with this group.
Start by offering guidance and transparency. Help Gen Z candidates understand not just what roles are available, but why those roles align with their long-term career goals. Provide constructive feedback after interviews. Share insights about in-demand skills and certifications that could help them stand out.
And when you can, leverage technology to scale this support. AI can analyse candidate profiles and automatically flag opportunities that align with their experience and aspirations. Automating that process ensures that even newer candidates — who might otherwise fall through the cracks — stay visible and connected to your agency.
When Gen Z feels supported, the impact on loyalty is enormous. The data shows that Gen Z has the highest increase in recruiter loyalty when their experience is positive. In other words, once they find a recruiter they trust, they’re more likely than any other generation to stick with them. That means the effort you put into supporting this group now can yield long-term dividends.
3. When AI works, Gen Z stays loyal
AI is transforming recruitment, from sourcing and matching to outreach and onboarding. But for Gen Z, the way AI is used matters just as much as the results it delivers. This is a generation that grew up alongside algorithms. They’re fluent in how AI works, and they can spot inauthenticity a mile away.
Our data backs this up. According to the GRID 2025 Talent Trends Report, 86% of Gen Z talent who had a positive experience with AI screening agents said they would work with their recruiter again, compared to just 58% who had a negative experience. That’s the largest satisfaction gap of any generation.
When AI’s done right and balanced with the human touch, it can help recruiters deliver faster, more tailored communication that actually feels more personal. For recruitment agencies, the challenge is how to use AI in a way that aligns with the expectations of a generation that values both speed and sincerity. Get it right, and you’ll both attract Gen Z candidates and keep them engaged for the long haul.
Gen Z: The workforce of the future
Gen Z’s expectations aren’t unreasonable. They’re simply redefining what a great recruitment experience looks like. They want clarity, responsiveness, and meaningful engagement. They expect technology that empowers, not replaces, the human connection.
For recruiting agencies, this shift presents both a challenge and an opportunity. Delivering on these expectations means leveraging automation and AI to eliminate friction, while freeing recruiters to do what they do best: build genuine relationships.
As this new generation continues to shape the workforce, one thing is clear: the recruitment agencies that understand and invest in Gen Z today stand to build a loyal talent community for the years to come.
Want to dive deeper into the data shaping recruitment? Download the full GRID 2025 Talent Trends Report and discover actionable insights to help your agency engage, retain, and empower talent of all generations.