Perm, Contract, Exec Search
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EMEA, APAC, NA
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Harvey Nash is a global, professional recruitment and information technology outsourcing service provider operating from 40 offices with more than 4,000 employees worldwide. UK-based, Harvey Nash has been building a strong US presence, acquiring multiple companies nationwide, each one bringing with it a different IT legacy and email system. Harvey Nash needed to replace its old and poorly performing systems with one solution that would synchronise its global teams and integrate the new companies quickly. Harvey Nash chose Bullhorn ATS & CRM for its US enterprise-wide staffing and recruitment software. Bullhorn ATS & CRM enables Harvey Nash’s US offices to communicate and collaborate with contacts, candidates, colleagues, and clients in real-time to generate, source and fill job orders, at any time and from anyplace.
Underperforming and incompatible systems of newly acquired companies needed to be replaced and all operations integrated, and disparate systems prohibited Harvey Nash from leveraging existing company data, improving sales process management, and boosting candidate sourcing capabilities. As a global organisation, a solution was required that was accessible at any time and from anywhere, easy to support, and quick to implement. Harvey Nash needed a faster way to parse resumes and make them searchable within the databases of email, calendars, and recruitment tools, while the ability to integrate with new social networking phenomena such as LinkedIn and ZoomInfo was becoming increasingly important.
Bullhorn ATS & CRM combines all applications Harvey Nash needs into one fully-integrated front office solution which includes email, sourcing, applicant tracking, calendaring, task management, job management, and customer relationship management tools. Bullhorn synchronises sales and recruiting to generate, source, and fill job orders in real-time at any time and from anyplace. Delivered through Software-as-a-Service, Bullhorn handles all system support and development. Product upgrades are instantaneous and included in the monthly cost. Additionally, Bullhorn automatically parses resumes into the integrated applicant tracking system where they are matched against job orders, thus streamlining operations and increasing efficiency.
With Bullhorn, Harvey Nash’s multiple offices are now on the same page through all steps of the process, increasing productivity, and closing more sales.
Bullhorn ATS & CRM enables the nationwide offices to better share sales and prospect data, increasing cross-selling, and company-wide lead generation. Every candidate and job order-related communication is automatically visible to the entire team.
Thanks to Bullhorn ATS & CRM, Harvey Nash’s entire nationwide team has access to all client and candidate information in real-time, at any time and from anyplace in one fully integrated solution.
The Bullhorn automated database allowed Harvey Nash to transform disparate databases of several hundred resumes per office into a single, 100 percent searchable database of 250,000-plus candidates.
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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