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Crucial Group is a professional information technology and services company providing cybersecurity & GDPR consulting, cybersecurity training at our state-of-the-art academy and global recruitment in the advanced technology markets.
As a startup, it was important to have a system that allowed for the easy navigation and access of consultant metrics to be able to measure growth and to support or guide consultants in their day to day activities. Crucial works across multiple sectors and needed a strong CRM system to support the infiltration of multiple markets whilst looking for niche candidates, and to enable collaborative working between consultants whose sectors merge, avoiding crossover when contacting candidates. Lack of ‘human touch’ when it comes to customer service, training, and support made it difficult to not only get consultants using the CRM up and running but also to ramp up new hires on the system quickly.
With Bullhorn ATS & CRM, Crucial fulfilled the following needs:
Customer support ensures quick ramping and training team members using Bullhorn ATS & CRM. The customisable nature of the Bullhorn platform and available marketplace partners allows for tailoring of features to the agency’s needs. Better visibility and management of metrics and performance means that it’s easier to make the necessary changes to keep progressing the startup business efficiently whilst also fully supporting consultants, and providing clients with clear information into time to hire.
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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