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Digital Gurus is a fast-growing, award-winning branch of The ReThink Group, a provider of resourcing solutions and recruitment to the IT industry. Excelling in the business and technology sectors across the UK and Dubai, Digital Gurus, which was formed in 2005 as ReThink Recruitment, was named best IT recruitment agency in 2007 and has continued to grow since then. The 150 staff are all shareholders in the company, which motivates them to provide the most professional and effective service to clients and candidates possible.
Digital Gurus was using a combined CRM and email solution in its day-to-day operations but was unhappy with the functionality as it struggled to adequately track communications between its recruiters and their candidates. Performance issues left Operations Director Tim Jacob no choice but to re-enter the market for a more reliable and intuitive solution that was able to integrate with existing Digital Gurus business applications and software in both front and back office. Digital Gurus needed a system that allowed employees to work remotely with no loss of productivity and one that was highly scalable in order to lower the cost and complexity of planned expansion.
Digital Gurus realised a number of the requirements could be met with a Software-as-a-Service solution accessed via an internet browser, as it meant employees could work from anywhere with an internet connection and new users could be added quickly and easily. With a SaaS solution, the back office IT would be housed, operated, and managed by the service provider; all Digital Gurus needed were PCs with internet connections.
“We chose Bullhorn because of its true cloud nature and its multi-tenant architecture,” Jacob explained. “This type of design means that updates and developments can be applied concurrently, benefiting all the users without them having to download patches every quarter.” Digital Gurus was also encouraged by the range of software available on the Bullhorn Marketplace, which included job posting and candidate search from Broadbean, a provider Digital Gurus had previously experienced great success with. Once a third party software solution is fully verified by Bullhorn and made available in the Marketplace, an end-user can switch it on and seamlessly begin using it within the Bullhorn ATS & CRM platform.
“It was pleasing to see that we could continue to use Broadbean within the Bullhorn platform. However, it was the pricing structure that was the most attractive factor for us,” Jacob said. “The number of staff we employ is constantly fluctuating due to our expansion and series of acquisitions—recruitment has subsequently become our biggest cost. Bullhorn’s model means we knew we wouldn’t have to pay more than necessary as users can easily be added, and all the heavy tech is managed by Bullhorn; that in turn allows us to manage our spending more closely,” Jacob said.
Since Digital Gurus went “live” with Bullhorn in February 2011, the platform has been deployed throughout the recruiter’s offices in the UK and Dubai. It has also been instrumental in a series of acquisitions the company has made.
An additional benefit has been the enhanced analytics reporting which has helped Digital Gurus understand more about patterns in the industry, allowing its recruiters to spot emerging trends within the sectors in which they work.
Digital Gurus uses Bullhorn to forecast and understand where and how it will fill vacancies and source candidate data, giving them a competitive edge in the market.
Aside from contextual data benefits, Bullhorn has reduced the time dedicated to sales and candidate sourcing, especially with the Broadbean integration which has saved Digital Gurus money on advertising and increased job posting efficiency.
“A major plus has been the ability to roll out the SaaS platform across our newly acquired offices in Ireland, Singapore, and the US,” Jacob said. “Previously engineers would have been sent in to adapt the IT systems to suit our business process, but the work has been kept to a minimum, and we now have 185 recruiters using Bullhorn daily.”
“We worked with Bullhorn’s development team to localise the product and customise the automations to fit the Digital Gurus business processes–little subtleties are very important for us and the way we operate,” Jacob continued. “It’s reassuring to know these changes can be made quickly as we anticipate the way we use the platform will evolve as we grow.”
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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