Perm, Temp, Contract
Manufacturing, Infrastructure, Utilities and Insurance & Wealth Management
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Fuse Recruitment is an Australian-born recruitment agency focused on the Manufacturing, Infrastructure, Utilities and Insurance & Wealth Management industries. It was established in 2010 through the collective vision of its co-founders Mathew Westcott, Tyson McNeilly and Matthew Christensen, to deliver recruitment services that genuinely meet candidate aspirations while satisfying the demanding requirements of business clients.
Today, Fuse Recruitment operates internationally and has offices in Adelaide, Brisbane, Darwin, Mackay, Melbourne, Sydney and London. Connecting these international offices is made possible through Bullhorn’s cloud-based recruitment technology. Keeping their database maintained across multiple offices is handled easily using Herefish by Bullhorn’s automation platform. Bullhorn has recently caught up with Managing Director, Mathew Westcott and their Marketing Manager, Nicole Hart to find out how Fuse Recruitment is leveraging Bullhorn and Herefish to power their operation
At inception, Fuse required a recruitment CRM that would be reliable and above all, adaptable enough to scale alongside them. The business started with only two users across Melbourne and Brisbane, but supported by long term industry expertise, it expected to grow quickly. After assessing several options, Bullhorn proved to be the best choice. According to Managing Director, Mathew Westcott, other providers were relatively immature while Bullhorn had a proven track record of being a reliable cloud-based solution.
After 10 years of operations, Fuse’s candidate database had grown to over 200 000. The agency needed to find a way to keep their database cleansed and updated with the relevant information but to do it manually would have been a mammoth task. Fuse had a clear vision of the journey their candidates should have when engaging with their brand but their existing systems held them back from implementing that plan. This is when their team was introduced to Herefish.
With Bullhorn, Fuse Recruitment had a robust technological foundation in which information could be shared and managed across their multiple locations. Taking advantage of Bullhorn’s Marketplace partner ecosystem, they were able to seamlessly integrate a payroll system, advanced job posting and third party analytics. Now with a physical presence in many key locations across Australia, Fuse Recruitment focused on further streamlining operations.
Herefish allows Fuse to automate and remove previously time-consuming manual tasks increasing their efficiency. Nicole states, “candidates are now able to update their information easily via surveys with Herefish automatically feeding that back into Bullhorn”. This simple automation has saved many hours of data entry and enables their team to re-engage with older candidates that came into the database many years ago. For Nicole on the marketing front, “it’s been a life changer”. They now have full control over the candidate and client journey, controlling when and where key engagements with Fuse will occur.
According to Mathew, the biggest benefits of Bullhorn’s recruitment CRM platform are reliability and flexibility. Bullhorn’s monthly product updates and enhancements means Fuse are able to remain at the forefront of technology. From a service delivery standpoint, Bullhorn has allowed Fuse Recruitment to be incredibly responsive and agile, managing workflow regardless of geographical barriers.
Utilising Herefish, Fuse now have had better more constant communication with their candidates. Through automated surveys sent to candidates, they are able to capture essential information such as skills and job categories which are searchable by their consultants for better matching results. Every interaction and response is noted directly into Bullhorn. With the automation in place there is less room for human error. “With the regular engagement our brand is front of mind for both our candidates and clients”, Nicole notes.
The future looks promising for Fuse Recruitment as it seeks to bolster its client and candidate relationship programs. The company as a whole has been growing up to 40% every year since implementation, and with the recent global events Mathew believes Bullhorn will prove instrumental in managing their forecasted growth to connect consultants and onboard new hires. On the Herefish front, Nicole is excited to “keep pushing the boundaries on how we can use Herefish to improve our offerings for clients and candidates”.
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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