Tech, Digital, Engineering & Energy, Public Sector and Housing, Education, Health and Social Care, Financial Services
Let us help you build the perfect solution for your firm.
Precision Resource Group (PRG), headquartered in Bristol, England, is a group of niche recruitment brands: iO Associates, Panoramic Associates, Panoramic Care, and Finitas. The various brands focus on Tech, Digital, Engineering & Energy, Public Sector and Housing, Education, Health and Social Care and Financial Services respectively. Originally founded in 2009, PRG have been a Bullhorn client since 2019.
Before moving to Bullhorn, PRG was using a CRM that worked “well enough”, but had two significant challenges; it was an on-premises solution and its reporting capabilities were limited. “Moving to a more agile, flexible, cloud-based solution as well as significantly improving our reporting capability were the two main internal drivers” shared Mark Lloyd, Managing Director at PRG. “We also wanted to ensure our consultants had access to the very best tools available in the marketplace, in order to offer an unparalleled level of service to our candidates and clients alike.”
“The biggest single drawback with our previous solution internally was its reporting capability. This was less of an issue when we were starting out, but as we scaled, and created new brands, and had people working in different geographical locations, our ability to monitor how the business was performing in real time was definitely holding us back,” said Mark.
When its previous solution was up for renewal, PRG began looking at the market for a new CRM, finally shortlisting Mercury, Vincere, and Bullhorn. Ultimately, PRG chose to purchase Bullhorn ATS & CRM because of its expansive Marketplace and reporting capabilities through Bullhorn Canvas. “Everyone is keen to integrate with Bullhorn. The Bullhorn Marketplace means there are dozens of complementary products that we can consider deploying to ensure we stay ahead of our competitors and continue to offer fresh and exciting recruitment products to our customers,” Mark said.
When PRG initially launched Bullhorn in 2019, they also invested in Kyloe Partners, a Bullhorn Marketplace Partner, to manage the migration and the training of their existing users during the implementation. And post-implementation, as PRG continues to onboard new members of staff, the team have found that new hires are able to learn the ins and outs of Bullhorn incredibly quickly. “People find it really intuitive – it’s simple to navigate around and is very user friendly,” Mark said.
“The fact that we can configure Bullhorn as much as we have has helped enormously. Our multi-brand structure and international reach means our business is more complex than many others, and we’ve needed to do a fair amount of configuration to get Bullhorn working in the way we need it to – something that would never have been possible on our old platform,” Mark said. Since deployment, as PRG continued its expansion across Europe and into the U.S., it found that creating new private labels and segregating data for the new teams was an incredibly simple process.
According to Mark, Bullhorn Canvas has completely transformed how PRG operates, solving countless bottlenecks and inefficiencies across its teams and improving its reporting capabilities exponentially. “We were running the business off multiple spreadsheets previously. There was a huge amount of duplication, lots of room for manual human error, and it was just completely inefficient. Canvas has revolutionised how we run the company,” Mark said.
With Bullhorn Canvas, the PRG team can keep track of a multitude of key metrics in real time and it offers unparalleled visibility across the different brands. The managers and directors can instantly compare team and brand performances at a high level, identify patterns and trends, set alarms to trigger when worrying signs begin to appear so that they can be acted upon with before they escalate, and delve into the minutiae detail of recruiters’ sales KPIs like never before. “While this information was all theoretically available to us before Canvas, it meant spending hours collecting and extracting the data. We’d then need to centralise and manipulate the information so that it became digestible.” Today, Mark said, “We’re using real time data to predict what our future will look like with far greater clarity, enabling us to make better decisions faster and with a great deal more certainty.”
When Mark and the PRG team moved to a cloud-based solution in 2019, they never could have predicted the onset of COVID-19, but the timing of their move was almost prescient. If COVID had hit twelve months ago, when we were still operating with an on-prem CRM, and with all of our documents being stored on a local server, we would have been in the whole world of trouble,” Mark shared. “The lockdown meant that we, like everyone else, had to adapt quickly and find a way for everyone to work safely and productively from home. If we hadn’t been able to leverage Bullhorn’s native cloud architecture, and if we hadn’t had the visibility and clarity that Canvas offers, I dread to think how we’d have coped. As it was, our move to remote working was pretty seamless, thereby minimizing the disruption to our clients and candidates.”
PRG have a mantra within the business; ‘ALL IN’. “When someone is ‘ALL IN’, and they’re fully committed to us, and doing the best job they can for our candidates and clients, and when they contribute to the best of their ability, we’re able to offer them an incredible range of amazing opportunities to develop their careers globally in return. We are absolutely committed to continuing to develop a hugely successful, multinational business that we can be really proud of.” Mark said. “We’ve achieved a great deal in our first ten years, but watch this space – we’re only just getting started.”
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
[gravityform id=”1″ title=”false” description=”false” ajax=”true” tabindex=”500″]
Interested in speaking with Sales?Give us a call at +44 (0) 20 3617 6262
Thank you. We will be in touch shortly!