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Procom, founded in 1978, is a leader in the staffing industry. The firm occupies 14 offices throughout North America, and at any given time, Procom has 8,500+ skilled professionals on assignment. Procom has received many prestigious recognitions and has been named one of Deloitte’s Best Managed Companies for eight years running.
Prior to 2010, Procom had been using a home-grown system for their applicant tracking needs. Wendy Kennah, Director of Recruiting, realised this system had become unreliable. IT resources were spread thin and it was time to make a decision: Would Procom sink time and money in overhauling their home-built system, or would it find new software with a company they trust to take the reigns?
Wendy was familiar with Bullhorn ATS & CRM, having begun an implementation of it before she left a previous company. When Procom began its search for something new, Bullhorn was already at the top of the list. But Procom needed to make sure Bullhorn would fit with its needs. Wendy and the team made a list of all the needs the new software must meet. The new software needed to:
After extensive research, Procom decided Bullhorn ATS & CRM met their needs perfectly.
In the six years since implementing Bullhorn ATS & CRM, Procom’s grown from a $300M business to $1B+ business. As it’s grown, Procom’s needs have changed, and Bullhorn has also grown to meet new demands.
Using Bullhorn’s ATS & CRM, VMS integration, and other integrations have made a substantial difference to Procom’s business, most notably because Procom’s able to fully focus on recruitment without “spending time and resources on an internal system that had too many bandaids,” according to Wendy. “Bullhorn’s provided us with a formalised system that’s led to growth. It provides a higher level of visibility, and the user activity report allows us to hold people more accountable.”
“Bullhorn’s become a central hub for how our business operates,” said Wendy. She added, “My team loves Bullhorn, and the more they click around, the more they fall in love with the time-saving search features, tear sheets, activity reports, and ease-of-use.”
Bullhorn is so integral to Procom’s business, Wendy’s making sure her large team is fully aware of Bullhorn’s capabilities. “We want to ensure our team is utilising the full ecosystem that Bullhorn has to offer,” said Wendy. While discussing Bullhorn and Procom’s future together, Wendy said, “The Bullhorn system just works. Bullhorn’s advancing its technology and growing as a result, and we’re going to ride that growth with them.”
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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