Perm, Temp, Contract, Exec Search
Staffing, Professionals, Search & Selection, HR Solutions, Inhouse Services, MSP, RPO, and Payroll services
Let us help you build the perfect solution for your firm.
Few recruitment businesses in the world have been as successful as Randstad Germany, the leading human resource consulting firm in Germany with over 2,000 consultants across 450 branches. Despite this sustained level of success, to meet the ambitious goals of their company’s growth strategy—with a focus on improving data management and increasing flexibility—Randstad Germany realized they need to make a change. Here’s how Randstad Germany found new levels of success through their Bullhorn Connexys integration.
One of the reasons Randstad has been so successful over the years is its dual commitment to people and technological innovation. As Managing Director Susanne Wissfeld explains, this is called their “Tech and Touch” digital strategy, which posits that technology should support salespeople and consultants and free their time to enable them to better engage with candidates. “Tech and Touch” encompasses three key promises:
At the core of this philosophy is the idea never to replace people, but only to support them and, give them time for what really makes the difference: the touch and the interaction with customers and candidates.
While Randstad had a clear goal—give their employees more time to focus on what matters by eliminating manual work and wasted time—their existing technology solutions weren’t equipped to meet their ambitious plans.
“When there’s confusion in the recruitment process stemming from your technology, you run the risk that you won’t be able to contact your candidates quickly enough, that you won’t understand what offers you’ve made to the candidates, or measure your success,” Wissfield explained.
Why did Randstad Germany choose Bullhorn Connexys to fuel the next step of their journey? Patrick Wamelink has been at Randstad for over 20 years and is responsible for developing their front office system. He explains that the decision came down to the Bullhorn’s technology and understanding of their business: “Bullhorn has consultants who really understand what our business is all about. We chose Bullhorn because they had already worked out a lot of aspects such as candidate workflow, suggestions, integration with Gmail, and so on—all so that we could get faster and faster.”
Another major part of the appeal with Bullhorn, Wamelink explains, is that it opens endless possibilities for future growth and technological development. “The solution makes it possible to consider more and more end processes—and this means we know exactly which candidates add the most value to which jobs. We’re talking about artificial intelligence or how can we still better find the right candidates with new technologies! From my perspective, this is only possible through an interaction between Bullhorn and Randstad. We try to make this happen every day.”
Wamelink says the integration of Bullhorn—which has been live since the end of March 2019— has had a transformative impact on the company: “Bullhorn’s solution has put the data at our fingertips. We are now able to measure end-to-end processes more efficiently because we have much more data upfront in the system, bringing us more actionable information to improve and speed-up more admin-intense processes. It allows our consultants to work faster and more efficiently.”
In their old system, Wamelink notes, they measured the time spent on six key processes:
Randstad now reports major improvements across nearly all of these performance indicators. Some of the top benefits they’ve noted:
Wamelink is excited for the next steps of their partnership with Bullhorn: “Adoption of Bullhorn’s solution was simple and quick. We were able to roll out quickly with positive output after a short training of the consultants. The Bullhorn team understands our business and, alongside the right tech solution, our partnership is off to a strong start.”
Wissfeld agrees: “After all, we know that we want to go a long way together, that markets are changing, and that we are living in a time where things move quickly. Considering all these factors, we really need a partner who can do all this with us. And Bullhorn is that partner.”
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
[gravityform id=”1″ title=”false” description=”false” ajax=”true” tabindex=”500″]
Interested in speaking with Sales?Give us a call at +44 (0) 20 3617 6262
Thank you. We will be in touch shortly!