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Evaluation Based on Completeness of Vision and Ability to Execute
BOSTON – AUG. 12, 2016 – Bullhorn®, the CRM company that helps customer-obsessed organizations transform their business relationships, today announced that it has been positioned by Gartner, Inc. in the Niche Players’ quadrant of the Magic Quadrant for Sales Force Automation. This marks Bullhorn’s second consecutive appearance in the report and reflects an improved position. The report evaluated 19 different software vendors on 15 criteria measuring their completeness of vision and ability to execute.
“We believe our inclusion and improved positioning in Gartner’s Magic Quadrant for Sales Force Automation is a reflection of the shift in the CRM industry as a whole,” said Art Papas, Bullhorn’s founder and CEO. “A scalable, easy-to-use, powerful platform for sales force automation is table-stakes at this juncture. The CRM providers that are really shifting the conversation around CRM are those that are, literally, shifting conversations – capturing customer communication and leveraging predictive analytics and artificial intelligence to tell users something they could never have known about otherwise. The future of sales force automation is radical transparency for continual relationship insight.”
In June, Bullhorn unveiled its award-winning CRM platform that provides radical transparency into customer relationships and business processes, automations and predictive analytics to streamline operations, and proactive intelligence to accelerate sales and improve service delivery. Bullhorn’s patented automatic data capture and sentiment-driven communication analytics provides the platform’s foundation to gain a new level of transparency into customer relationship health and behavior.
Unlike traditional CRM systems that mostly track transaction history and contact data, Bullhorn provides unprecedented customer insight by gleaning information from emails, text, and phone communications, giving users a way better way to engage with and manage customer relationships. The platform comprises artificial intelligence capabilities called Bullhorn Bots that allow users to automate manual tasks with a few simple clicks. The Bots learn from user input and behavioral patterns and suggest specific automations based on machine learning algorithms.
For more information on Bullhorn’s CRM platform, please visit: http://bullhorn2016.wpengine.com/crm/?LS=Public_Relations&LSD=Gartner16&LA=Gartner16
To be included in this Magic Quadrant, a vendor must demonstrate that it has:
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Magic Quadrant for Sales Force Automation, Tad Travis, Ilona Hansen, Joanne M. Correia, Julian Poulter, 10 August 2016.
Bullhorn provides cloud-based CRM solutions for relationship-driven businesses. Its automated data capture and customer insight technology helps companies win customers and keep them engaged. Today, more than 6,000 companies rely on the Bullhorn platform to help increase sales, improve service delivery, and streamline operations. Headquartered in Boston, with offices around the world, Bullhorn employs over 600 people globally. The company is founder-led and backed by Vista Equity Partners. To learn more, visit bullhorn2016.wpengine.com or follow @Bullhorn on Twitter.
Director of Marketing Communications
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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