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Inefficient daily workflows are costing UK recruitment agencies hundreds of thousands of pounds a year in lost revenue, according to recruitment software leader Bullhorn.
“Typically agencies can make significant savings by changing the way they handle interruptions, data entry, systems use and training new hires,” explains Mike Restivo, VP International Sales, Bullhorn. “Recruitment is about securing requirements and making placements – ensuring you move from that starting point to that end point as quickly as possible, is the key to increasing revenue.”
Bullhorn has identified four recruitment agency workflow ‘problem areas’:
Restivo explains: “It’s not possible to eliminate disruptions but the way they’re handled can be greatly improved. The average recruitment consultant deals with up to 50 interruptions per day so this was the first workflow area we focussed on.”
Bullhorn research: A sample organisation with ten recruitment consultants making £1.4 million annually and dealing with 50 interruptions (per consultant) per day could be losing 1,970 hours or £170,000 in potential revenue per year. Cutting the time spent on interruptions by half (985 hours) would yield£85,000 in extra revenue, and reducing it by 75 per cent would result in
£127,000 in revenue.
Restivo explains: “Even in the age of social media recruiters still find their internal ATS the most valuable source of quality candidates. It’s imperative that candidate data is entered quickly and accurately – this five minute process can be collapsed to just 90 seconds.”
Bullhorn research: A professional recruitment firm with 45 recruiters on staff, making £6.2 million in annual revenue that enters approximately 24,000 CVs into its candidate database annually would free up 1,400 hours per year for recruitment consultants to allocate towards money-making activities, amounting to £120,000 in increased revenue.
Number of systems
Restivo explains: “It’s not complicated – if a recruiter is using five different systems then it’s likely that he or she is entering the same data multiple times, a massive inefficiency with increased likelihood of inconsistencies.”
Bullhorn research: A professional recruitment firm that currently enters data into five or six different systems, at five minutes per system, could save up to 20-25 minutes per entry by using a single fully-integrated solution.
Restivo explains: “Training new members of your team in different systems is time intensive. Eliminate the systems; reduce the time taken to onboard; get your recruiters recruiting faster!”
Bullhorn research: For a recruitment firm with 20 recruitment consultants making £2.5 million in revenue per year, a consultant’s time would be worth approximately £76 per hour. By simply using an improved workflow, the firm could gain an additional £800 per new hire.
Bullhorn has developed a free calculator to help agencies understand how their recruitment ROI could be affected. The workflow ‘problem areas’ are analysed in more detail in Bullhorn’s free Ultimate Revenue Roadmap whitepaper –click here to download it.
For more information, comment or interview opportunities, please contact:
+44 (0)207 580 6502
Bullhorn creates software and services that help recruiters put the world to work. For thirteen years our innovations have powered the recruiting and staffing operations of fast-growing start-ups up through the world’s largest employment brands. Headquartered in Boston, with offices in St. Louis, Richmond, Vancouver, London, and Sydney, Bullhorn’s applicant tracking system, recruiting CRM, and social recruiting products serve more than 10,000 clients representing nearly 350,000 users across 150 countries.
For more information on the Bullhorn Marketplace, please click here, and click here for more information on Bullhorn Reach.
For more information on Bullhorn’s core ATS and CRM platform, please visit: bullhorn2016.wpengine.com/uk
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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