Remote work has been around for a while, but the current landscape has expedited the need to be effective remotely. It can be overwhelming to overhaul your routines and processes, especially in the middle of a challenging time for recruiting businesses. To ensure a smooth experience from your go-live date onwards, we reached out to the Bullhorn Consulting Solutions team for their best remote tips.
The week of go-live often involves key activities that are onsite, but with the right approach, you can kick off your adoption remotely. Here are methods the Bullhorn team uses to ensure a successful launch.
Organisations often establish a physical war room for a major software launch. This dedicated space facilitates communication, execution and decision-making. We call it a Success Room. Establish a Virtual Success Room through a trusted communication channel of your choice.
Encourage SMEs to conduct a check-in with their designated group. SMEs should also be a part of daily check-in call with the project team for answers to common questions.
Utilise baseline reports to verify users who have logged in. Your SMEs can then follow up with users who haven’t logged in yet to ensure team-wide adoption.
Some team members may require extra help. Run a focused virtual session to go through tips and tricks. These can be conducted virtually. Encourage the users to share their screen so you can coach them in real time.
The Bullhorn team runs what we call “Hands-On Learning” or a “Virtual Onsite”.
These sessions are more interactive than webinars and can be a more effective way to train.
These sessions are divided into small chunks of learning over a course of a week and cover important topics your SMEs need to know.
We split end-user training into basics and advanced sessions. For go-live, it’s essential to ensure users know enough to locate all data and perform key tasks. After go-live, advanced training is conducted that reinforces best practices and ensures users aren’t overwhelmed with training all at once.
Gamification is a strong tool to encourage system use in the crucial first few weeks of adoption. Through this method, you can encourage users to explore all areas of the application. We have a library of common ideas to help you design the right virtual contests.
The week your team goes live, you’ll have access to login reports. After a week, you should incorporate other success metrics—essential KPIs agreed by your team. Review this data weekly to understand where efforts for remote coaching sessions should occur. Track metrics that measure usage, data quality, and performance.
Run weekly coaching sessions for your SMEs that leverage adoption data to encourage key activities and answer common questions. They can then use these to train their teams more effectively.
The team at Bullhorn is working hard to bring you the most up-to-date content, government guidance, data, and webinars to keep you informed. Explore this page for resources to guide you through this challenging time.
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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