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A Customer Relationship Management system (CRM) is an essential tool for your recruitment agency. It allows you to build and maintain relationships with large pools of candidates and effectively manage the entire recruitment process. By utilising a CRM, your agency can eliminate manual data input and save essential time while still engaging with candidates.The leading CRM systems, however, take a step further in that they automatically capture every interaction, every email conversation, store it, and organise it by client. With an integrated CRM, automation replaces your fingertips, saving you valuable time.
Accessibility and Mobility
The most high-powered recruitment CRM in the world will be of little use if your team doesn’t know how to use it. The best recruitment CRM for your company should have a modern, intuitive system, so your employees can focus on their daily workloads while the software does the rest.
Today, accessibility is virtually synonymous with mobility. With a robust set of features, a high-performance, easy-to-use mobile CRM will ensure users who aren’t always in front of their computers can do their job from their whatever device they wish. Your employees can benefit a great deal from the ability to view records, analyze relationship health, and create and view notes before, during, and after meetings.
Automation
No recruiter or salesperson has ever complained about having too many hours in the day. It’s not a surprise, then, that it can be difficult to encourage employee buy-in for CRMs that require manual data entry. Your employees need to stay focused on building relationships; they don’t have time to tell a CRM what they’ve already done.
A modern recruiting CRM should automatically capture your team’s interactions with customers. Great examples of automatic data capture can be found in fitness technology like the Fitbit. These devices revolutionised how people achieve their fitness goals by automatically capturing all of your physical activity and delivering insights which encourage you to reach your health and fitness goals. A Recruiting CRM can operate in a similar way for agencies.
Predictive Intelligence
Want to get ahead of the competition? The recruiting industry is a competitive and fast-moving one, and a reactionary approach won’t cut it.
Your recruitment CRM should be proactive and prescriptive, suggesting the next best step for your reps rather than simply serving as a historical data repository. While it’s certainly helpful to track sent emails and total calls, predictive intelligence takes this knowledge to the next level and puts it to practical use. A CRM with predictive intelligence can inform recruiters on which call to make and which relationships to direct their efforts.
Industry Expertise
The recruiting sales model is unique to the sales model of every other industry. You aren’t selling a product. And although clients purchase recruiting services, you ultimately deliver people. Interactions involving people are inherently more complex on both sides of the transaction and require a tool purpose-built to manage this complexity.
A recruiting-specific CRM is designed to successfully deliver immediate value and impactful results to your agency. General CRM solutions are powerful, but they’re built to solve the needs of other industries. That forces you to invest in a great deal of functionality your agency will likely never use, while at the same time, not receiving the full scope of capabilities necessary to run a successful recruiting business. General-purpose CRM systems just don’t work the way recruiting account managers and recruiters do.
Build your customer base and expand existing accounts with Bullhorn’s customer relationship management (CRM) software. Whether it’s sales or service related, Bullhorn’s cloud-based recruitment ATS & CRM software makes it easy to manage all aspects of your recruiting relationships from anywhere, at any time. With a complete understanding of all client activity and communication, your team will generate and close job orders faster, while exceeding customer expectations and staying ahead of the competition.
Bullhorn’s recruitment ATS & CRM enables recruiting professionals to:
Your interactions with candidates don’t take place in a single location, and you shouldn’t be confined to work in one.
Bullhorn mobile recruitment software lets you view and edit candidate records, create notes, and access placement data on any device at any time.
Enter data into your recruitment CRM immediately after candidate meetings so no detail escapes you.
Recruitment consultants can’t afford to miss conversations with candidates, and with Bullhorn’s passive activity tracking, they never will.
The system automatically tracks all email activity associated with a particular candidate record and updates that record in real time, offering a complete view of your candidate interactions and relationships.
Bullhorn for Email integrates Bullhorn Recruitment CRM seamlessly with Gmail and Outlook so that you can view your email inbox directly within Bullhorn.
Easily parse in resumes, add notes, and create new tasks and appointments from candidate emails. See the latest info about your candidates while in your inbox, and access a sender’s full contact record from an email by jumping to Bullhorn with a single click.
Bullhorn’s reporting and analytics capabilities enable you to turn your team’s recruitment activity data into business insight.
Standard reports include analysis of overall team and individual recruitment consultant performance, placement activity, activity against specific job orders, candidate touches and sourcing effectiveness, and more.
You can also create configurable reports tailored to your specific goals and KPIs.
Bullhorn has provided the industry’s first staffing-specific recruitment CRM integration with LinkedIn Recruiter.
From Bullhorn View candidates’ or clients’ LinkedIn records.
From LinkedIn Recruiter See if the contact’s record is in Bullhorn, and if so, click to view that record in Bullhorn.
This integration streamlines a recruitment consultant’s workflow, reduces clicks, and provides a continuously up-to-date view of candidate information.
Make better decisions, improve sales and consultant productivity, and manage the entire recruitment and applicant management process from a single, easy-to-use interface.
Bullhorn Recruitment ATS & CRM is built to scale without limitation and to address the needs of businesses of all sizes. We have designed editions to fit the requirements of recruitment agencies at all stages of growth.
Learn more or contact a sales representative who will take the time to understand your specific needs and identify which edition will work best for you.
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SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets. At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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