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July 20, 2015 – Bullhorn®, the cloud-based CRM provider that puts powerful customer insights at users’ fingertips, today announced that it has been positioned by Gartner, Inc. in the Niche Players’ quadrant of the Magic Quadrant for Sales Force Automation. This marks Bullhorn’s debut in the report, which evaluated 16 different software vendors on 15 criteria measuring their completeness of vision and ability to execute.
“We believe making our debut into Gartner’s Magic Quadrant for Sales Force Automation is further evidence that the CRM market is shifting and companies see an increasing need to grow their businesses through stronger, longer-term customer relationships,” said Art Papas, Bullhorn’s founder and CEO. “Companies in the professional services sector need better tools to help manage their relationships, since these relationships last longer and increase in both value and complexity over time. We’re bringing major innovation to the CRM industry, eliminating manual data entry, and delivering proactive intelligence about relationships so you not only know what’s going on in real time but also know what to do next.”
Earlier this year, Bullhorn unveiled Pulse, a solution that enables instant insight into the health of relationships with customers or contacts. Built with Bullhorn’s patented email tracking system at its core, Pulse automatically mines email communications and other customer data, analyses it in real time, and provides valuable, digestible intelligence at a glance – from the overall strength of an organisational relationship, to details on who has the longest history with a customer, or who is most deeply engaged.
“After leading the CRM market for staffing and recruiting firms for over a decade, we’ve proven that we can help businesses build deeper, longer-term relationships with customers,” continued Papas. “Companies across a wide range of industries have seen the benefits of Bullhorn as well, and we think inclusion in Gartner’s report validates the growing market need for the innovations we’re creating.”
To be included in this Magic Quadrant, a vendor must demonstrate that it has:
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About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
 Gartner “Magic Quadrant for Sales Force Automation” by Robert P. Desisto, Tad Travis, July 9, 2015.
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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