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BOSTON, March 24, 2015 – Bullhorn®, the cloud-based CRM provider that puts powerful information at users’ fingertips, today unveiled Pulse, a solution that enables instant insight into the health of a relationship with customers or contacts. Built with Bullhorn’s patented email tracking system at its core, Pulse automatically mines email communications, analyzes them in real time, and provides valuable, digestible intelligence at a glance – from the overall strength of an organizational relationship, to details on who has the longest history with a customer, or who is most deeply engaged.
Pulse is the latest innovation from Bullhorn to help organizations win new business or expand existing relationships. After years leading the CRM market for staffing and recruiting industries, Bullhorn completely revamped its platform in 2013 to offer its customers a faster and contemporary mobile-first solution that natively supports any device. Since the company’s major investment to more closely align its technology with the way people live and work today, many organizations outside the staffing and recruiting industry have approached Bullhorn and begun using its solution in place of traditional, horizontal CRM offerings. The company now has a client base of 10,000 organizations and 350,000 users and employs 450 people globally.
“There’s a significant shift underway of companies realizing that traditional cloud-based CRM systems are difficult to use and only designed for management and reporting,” said Art Papas, founder and CEO of Bullhorn. “In today’s world, users want a system that automatically tells them where their strongest relationships are and where opportunities lie, not systems that require heavy data input. Pulse solves these problems by providing the information that matters to nurture and expand relationships, thanks to Bullhorn’s unique mobile-first offering and automatic data capture.”
As expectations rise for innovative and easy to use customer relationship technology, and requirements persist for proven and stable platforms, Bullhorn offers both. Bullhorn is the first enterprise-class CRM provider to offer data analytics and intelligence native in its modern, mobile-first offering. Pulse can complement any salesforce automation tool such as those from Salesforce.com, Microsoft Dynamics or Siebel, and some customers use Bullhorn alongside traditional offerings for its automatic data capture and customer insights. However, many have completely replaced legacy systems:
“We looked at other enterprise-class CRM providers but found that they’re more focused on generating status reports instead of actually empowering employees throughout the organization to nurture deeper relationships and work more effectively,” said Tony Badalbo, founder of Social Chrome. “Bullhorn does an excellent job at providing high-level reports, but more importantly gives employees the information they need – anytime, anywhere – to better manage all their relationships.”
Pulse further strengthens Bullhorn’s focus on relationships and user enablement.
It can provide cross-department visibility into who knows who, who has the longest-lasting, relationships, who has the highest-quality relationships, or who engages most deeply with a contact or organization. It provides visibility into key interactions between customers and key contacts from across an entire organization. These insights enable businesses to perform better and think differently, in ways that foster stronger connections with customers or contacts. For example, Pulse can allow territories to be divided based on the quality of relationships versus arbitrary geographic lines.
Built to Empower Users
Bullhorn ensures that communication with customers and contacts is automatically updated and always current, obviating the need for manual updates and providing the cornerstone of a relationship management tool that employees actually want to use. It fits into an individual or company’s existing workflows, instead of forcing them to adapt, and allows users to work as they always have within their email inbox. Bullhorn’s patented passive email tracking system and server-side integration with Outlook, Office 365, and Gmail enables this flexibility by automatically capturing email, notes, and tasks with no required end user actions. In addition, integrations with social platforms such as LinkedIn and Twitter provide users with valuable insights that relate to contacts, accounts, leads, and more.
A Mobile-First Platform
Workers looking to access the latest information from personal interactions – or from those of their colleagues and team members – can do so wherever and whenever they want. Bullhorn is built for anywhere, anytime access on any device, regardless of operating system or screen size. It offers the features of a fast-moving innovative company and the stability of an established, enterprise player.
An Enterprise-Class Platform
Bullhorn’s platform currently supports over 1,500 API integrations, processes 1 billion transactions per week, sustains 99.993 percent uptime, can search 100 million records in less than half a second, and supports massive scale. The platform is extremely extensible with the ability to add custom fields, lists, triggers, menus, tabs, permissions, workflows, saved searches, and more, or customers can use REST APIs to build their own custom apps. In addition to Pulse, Bullhorn offers a wide range of features on top of the platform in the areas of relationship management, sales force automation, and marketing automation. As a cloud-based Software as a Service (SAAS) solution, Bullhorn efficiently and continually delivers new functionality and updates to its clients as they become available.
Companies looking to build and strengthen relationships can learn more about Bullhorn CRM and Pulse by visiting www.bullhorn.com/crm.
Bullhorn provides cloud-based CRM solutions. Its data capture and customer insight technology puts the most up-to-date and powerful information at users’ fingertips to give them everything they need to win customers and keep them happy. Today, Bullhorn serves more than 10,000 clients and 350,000 users, and its software solutions are used by some of the world’s most prominent services enterprises to help increase sales, improve service delivery, and streamline operations. Headquartered in Boston, the company has offices in St. Louis, London, and Sydney, with 450 employees globally. The company is founder-led and backed by Vista Equity Partners. To learn more, visit www.bullhorn.com or follow @Bullhorn on Twitter.
Director of Marketing Communications, Bullhorn
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SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
SVP, Workforce & Revenue Cloud
As Bullhorn’s SVP of Workforce & Revenue Cloud, Ed drives the company’s middle office strategy and overall product offering. Ed joined Bullhorn as part of the Peoplenet acquisition where he spent 7 years as the President/CEO leading up to the acquisition in late 2017. Prior to joining the Bullhorn family, Ed has spent his career designing, building and managing technology solutions for numerous Fortune 500 companies. He has been a Partner in an ERP-focused consulting firm, a CIO for a global pharmaceutical company, a supply-chain leader for a retail company and the leader of a services company from its inception to $50MM in revenue. Ed was born in Florida but has spent the last 20+ years in Atlanta, GA. Ed loves to play golf, tennis and basketball and occasionally gets out kite boarding when the wind is just right.
Ed holds a Bachelor of Science in Industrial and Systems Engineering from the Georgia Institute of Technology and an MBA from Goizueta Business School at Emory University.
Brian Sylvester is Bullhorn’s Chief Financial Officer (CFO) with more than 15 years of financial leadership experience. Brian leads Bullhorn’s financial, accounting, and legal functions. Prior to becoming CFO, Brian spent three years at Bullhorn in various finance & accounting roles. Prior to Bullhorn, Brian was Corporate Controller at Pegasystems, a global provider of business process management software where he scaled the finance organization during a period of 2.5x revenue growth. Brian began his career at PricewaterhouseCoopers in their technology audit practice.
Brian is a CPA in Massachusetts, has a Master’s of Science in Accounting from Boston College and a Bachelor’s of Science in Accounting from Bryant University.
SVP, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for the successful delivery of all products and services globally and is committed to creating and maintaining incredible long-term customer experiences in the Candidate to Cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora and Apttus: specializing in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
Founder & CEO
Art Papas is the Founder and CEO of Bullhorn, Inc, the global leader in software for the staffing & recruitment industry. Art was the original architect of Bullhorn’s flagship Customer Relationship Management (CRM) system, which now helps more than 8,000 companies around the world run their businesses. Art is the Chairman of the Board at Career Collaborative, an organization that teaches unemployed and underemployed adults how to build careers that change lives and strengthen families. In 2014, Ernst & Young named Art an EY Entrepreneur of the Year Award Winner in New England. Prior to starting Bullhorn, Art started his career as a software engineer at Thomson Reuters. Art is a graduate of Tufts University, holding a Bachelor of Science degree in Mathematics.
President and Chief Technology Officer
As President and CTO, Matt leads Bullhorn’s architectural, technical, and software design and development efforts. He also directs the product management team’s work defining product strategy, and global customer support and success. Since joining Bullhorn in 2004, Matt has held a variety of leadership positions managing the growth of various technical and services teams, including Vice President of Professional Services. Prior to Bullhorn, Matt worked at PricewaterhouseCoopers, specializing in systems process assurance for such companies as Fidelity and State Street Global Advisors. Matt holds a Bachelor of Science in Business Administration with a concentration in Finance from Boston University’s School of Management.
Chief Revenue Officer
As Bullhorn’s Chief Revenue Officer, Mike drives the company’s global revenue growth. Mike was one of the first 15 team members of Bullhorn Inc. in Boston and relocated to London in 2010 to start up the International team. In his 6 years in London, Mike drove regional expansion into the Netherlands, Germany, Singapore, and Australia. He has supplied cloud-based solutions to recruitment consultancies in over 50 different countries worldwide for the past 10 years. Mike was born and raised in the Boston-area where he grew up an avid sport fan. He earned his Bachelor of Science in Business Management from Babson College.
Chief People Officer
Kristin oversees Bullhorn’s human resources function in her role as Chief People Officer. Kristin joined Bullhorn in 2020 and is responsible for helping Bullhorn scale to the next level, build leadership capacity, and accelerate growth in global markets. Kristin brings to the role over 20 years of experience leading high-potential companies through breakthrough growth and brings a depth of knowledge in organizational design, scalable processes, and flexible systems culled from some of the most successful global companies in the world. Leary joins Bullhorn from Hitachi Vantara, where she served as Chief Human Resources Officer, and before that she worked as Chief Human Resources Officer at Forcepoint, a private equity-backed company with 3,000 employees operating in more than 45 countries. She has also worked at high-growth enterprise technology companies like Alphatec Spine, Boston Scientific, and Hewlett-Packard.
Executive Vice President of Corporate Development and International
Peter oversees Bullhorn’s international operations across EMEA and APAC in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch. In addition to growing the international team to over 50 staff and establishing Bullhorn as the UK’s market leading recruitment software in fewer than three years, Peter has expanded Bullhorn’s reach into EMEA and APAC and achieved a user base of more than 10,000 international users. Prior to taking on the launch of Bullhorn in the UK, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.
Executive Vice President of Enterprise and Salesforce
Ryan Murphy is the Executive Vice President of Enterprise and Salesforce. He began his 10-year career at Bullhorn as a finance and sales intern, affording him a 360-degree view of the software-as-a-service industry and Bullhorn’s business model. Prior to his current role, Ryan served as an Enterprise Account Executive where he honed his customer-first leadership style and championed Bullhorn’s offerings to its most strategic clients. Today, Murphy is charged with leading the enterprise strategy and go to market for both Bullhorn and Bullhorn for Salesforce, enabling customers to maximize their investments on both platforms and deliver an incredible experience to their customers and candidates. Ryan has a Bachelor of Arts in Business Administration from Boston University.
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