Effective candidate management is an essential part of your recruitment agency's success. It's important to understand your candidates beyond their CV so that they can be placed in jobs that are the best fit.
Recruiters know this better than anyone: Any candidate – anybody – can look great on paper. But not all personalities lend themselves well to all jobs. The cornerstone of effective candidate management is for recruiters to consider not only a candidate’s job credentials, but also how well he or she is likely to get along with coworkers, excel in a given work environment, and satisfy the job’s overall requirements.
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The bottom line is that CVs can be deceptive, and candidates are more than just an impressive (or not so impressive) CV. They each have unique personalities, personal qualities, and attributes that may not be evident on a piece of paper. And while a terrible CV will generally take a candidate out of the running, an especially strong CV should also be taken with a sizable grain of salt. It is human nature to exaggerate and embellish one’s accomplishments. How many candidates who took two years of Spanish in secondary school claim to be “fluent”? Now imagine if you placed them in a Madrid call center – how quickly would it take for them to run away screaming…in English?
The really great recruiters know that CVs are only one element of an increasingly complex equation, which is why candidate management is both a science and an art form.
Candidate management, at its core, is relationship management, which means evaluating people based on that sixth sense, that instinctive knowing that this person or that person is not just a good fit, but a perfect fit, for a position. But it is also, conversely, highly exacting – benefiting from huge quantities of constantly-updated data that can be analysed and searched to provide recruiters with a shortlist of solid contenders. There’s nothing more frustrating than losing touch with a fantastic candidate and letting the data on her decay to the point that when you do finally have an ideal req that would be perfect for her, you seek her out, thinking she’s available, and find out she’s gleefully settled into a new job.
Ultimately, candidate management is about balancing patience with due diligence, and technology with an appreciation for talent.
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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