Perm, Temp, Contract
Transportation, Warehousing/Distribution, Manufacturing, Construction, Administrative
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For over 20 years, Protrans Personnel Service has provided placement for temporary and contract positions. Based in Dieppe, New Brunswick, and serving customers throughout Eastern Canada and upstate NY, Protrans got its start in the transportation industry by placing professional drivers. In the years since, they have expanded to support the warehousing/distribution, construction, and administrative industries as well.
Prior to using Bullhorn ATS & CRM, Protrans was using an in-home system of spreadsheets and databases. As the business continued to grow into new fields, Protrans leadership quickly realised that the system could no longer sustain the current volume of data. After making an acquisition in 2012 they knew it was time to upgrade.
David Fardy, General Manager at Protrans, and team established the following priorities when searching. The system needed to:
They narrowed their options down to three possibilities and Bullhorn quickly became the frontrunner. David cited Bullhorn’s experience with other Canada-based companies, as well as their great reputation, intuitiveness, commitment to support, and flexibility as the tipping points that lifted them above the competition.
Since implementing in late 2012, Protrans continues to experience growth but finds it more manageable with Bullhorn ATS & CRM. Protrans’ staff has never been more productive. One recruiter on the team said, “I have no idea how I did my job before Bullhorn!”
David credits Bullhorn as being a significant support factor in Protrans’ ongoing success by providing transparency into the team’s activities. “Bullhorn allows you to monitor the team. As a result, we can help those who need it and recognise those who are high achievers.” Bullhorn also enabled the Protrans team to align objectives and activities, leading to improved morale and an increase of 30% in overall efficiency.
In just 4 years, the partnership between Protrans Personnel Service and Bullhorn has yielded incredible results. The team is excited to look towards the future. One possibility they are considering is adopting Bullhorn’s Onboarding solution, citing that it would “pay for itself.” The team is also looking forward to expanded reporting features within Bullhorn, and partnering with more Marketplace partners. When discussing the future David said, “We’re determined to grow and as we grow, Bullhorn will grow with us.”
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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