Bullhorn provides cloud-based CRM solutions for companies in service-based industries. Its data capture and customer insight technology puts the most up-to-date and powerful information at users’ fingertips to give them everything they need to win customers and keep them happy. Today, Bullhorn serves more than 10,000 clients and 350,000 users, and its software solutions are used by some of the world’s most prominent services enterprises to help increase sales, improve service delivery, and streamline operations. Headquartered in Boston, the company has offices in St. Louis, London, and Sydney, with 400 employees globally. The company is founder-led and backed by Vista Equity Partners.
Originally launched as an online marketplace, Bullhorn was used by creative types such as designers, artists, and copywriters to search for contract work. After speaking with a friend, Founder and CEO Art Papas discovered that the system closely mapped to a staffing agency’s typical relationship management workflow, so he began pitching it to recruiters. Shortly thereafter, Papas, coding the software himself, interviewed recruiters and built in the CRM functionality that they wanted. Ever since, Bullhorn’s leadership team has been focused on delivering dynamic and secure solutions for service-based industries built in collaboration with agile development and user-centered design.
With an entrepreneurial approach and great passion for the customers we serve, Bullhorn has been leading the staffing software industry for over a decade with a variety of product offerings and its cloud-based CRM is now used by service-based industries of all kinds. Committed to being a leader in all that we do, Bullhorn partners with several non-profit organizations and participates in several different community service events throughout the year.
Bullhorn’s commitment to innovation-driven design and development has been at the forefront of its products and service offerings since inception. This philosophy and strategy has been a constant driver throughout the life of the company and will continue to be a competitive force moving forward. As a company, we understand the market and exactly what our customers need to maximize performance and boost top-line growth. We know that putting the best tools in front of a team of professionals is crucial to its success, and that is exactly why Bullhorn is dedicated to cultivating a strong innovation pipeline.
As Bullhorn’s Co-Founder and CEO, Art has led Bullhorn through more than ten consecutive years of user growth. Today, more than 350,000 recruiters rely on Bullhorn software to hire people for more than one million job openings every year. Art speaks regularly at industry and financial events and has appeared on TV and radio programs including NPR, NECN, and more. He sits on the Board of Directors of the Massachusetts Staffing Association, Portfolio Science Inc., and Career Collaborative. Prior to starting Bullhorn, Art developed software for Thomson Reuters, where he co-designed and built First Call Insight. Art is a Phi Beta Kappa, summa cum laude graduate of Tufts University, holding a Bachelor of Science degree in Mathematics.
As Bullhorn’s chief operating officer (COO), Justin is responsible for managing all aspects of Bullhorn’s global sales operations. Justin directs the company's sales efforts around the world, including entering new international markets and other strategic initiatives. Prior to joining Bullhorn, Justin was the Divisional Vice President and General Manager for Parametric Technology Corporation (PTC). Prior to PTC, Justin held various sales positions at The Learning Company, a leading educational and consumer software company. Justin attended Providence College, where he earned a Bachelor of Science degree in business administration with a minor in finance.
As CTO, Matt leads Bullhorn's architectural, technical, and software design and development efforts. He also directs the product management team's work defining product strategy, and global customer support and success. Since joining Bullhorn in 2004, Matt has held a variety of leadership positions managing the growth of various technical and services teams, including Vice President of Professional Services. Prior to Bullhorn, Matt worked at PricewaterhouseCoopers, specializing in systems process assurance for such companies as Fidelity and State Street Global Advisors. Matt holds a Bachelor of Science in Business Administration with a concentration in Finance from Boston University's School of Management.
As CMO, Gordon Burnes directs the company's marketing efforts, including product marketing, demand generation, PR, branding, and creative. He brings a broad range of skills and experience to the company across the product, marketing, sales, and business development functions to help drive growth. Gordon was previously the IBM executive in charge of worldwide marketing for the Risk Analytics group, which became the leading provider in the industry over the course of his tenure. Prior to IBM, Gordon ran marketing and business development for OpenPages, which was acquired by IBM in 2010. Gordon has also led the marketing function at a variety of high-growth companies in the Boston area. Gordon has a BA in Anthropology from Harvard University and an MBA from Columbia University.
Paul Deeley is Bullhorn’s Chief Financial Officer (CFO). With more than 20 years of financial leadership experience at a variety of successful Boston-area technology companies, Paul leads Bullhorn’s financial, accounting, and legal functions. He was most recently Vice President of Finance at Constant Contact, a publicly-traded provider of Software-as-a-Service marketing solutions. Prior to Constant Contact, Paul was Director of Finance at Nokia, the world’s largest manufacturer of mobile devices. He has also held leadership positions at NMS Communications, Hill Holliday Connors Cosmopulos, and AMR Research. Paul graduated from Boston College with a Bachelor of Science degree in Accounting.
As Vice President of Customer Care, J.R. leads global support for all Bullhorn product lines. J.R. directs the company’s customer service efforts around the world, including chat, e-mail, and voice support. He brings a broad range of contact center leadership skills and experience to the company spanning performance management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
As the VP of Human Resources and Talent, Kim is responsible for driving a highly effective people strategy, leading global talent acquisition, and directing training and learning programs while ensuring an engaging culture. Kim brings over 20 years of human resources management experience to Bullhorn. Prior to joining Bullhorn, Kim worked for Harvard University as the Director of Organizational Effectiveness and for E Ink Corporation as the Director of Human Resources. Kim started her career in the staffing industry as a recruiter placing temporary employees. Kim graduated magna cum laude with a BA in Psychology from Syracuse University and has an MS in Industrial/Organizational Psychology from Rensselaer Polytechnic Institute.
Chris leads the company’s North American sales and business development team. He brings over 15 years of experience in technology sales. Prior to joining Bullhorn, he served as Senior Vice President of Commercial Sales for Parametric Technology Corporation (PTC), a global public company, where he built and led teams of 80+ people, managed a software and services booking of over $100 million per year and a customer base valued at over $200 million of annual recurring revenue. Other positions he held at PTC included Sector Vice President of Industrial, Hi-Tech, and Automotive, as well as Regional Director. Chris holds a Bachelor of Arts in Journalism from the University of Georgia.
Peter oversees Bullhorn’s international operations across EMEA and APAC in his role as International Managing Director. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch. In addition to growing the international team to over 50 staff and establishing Bullhorn as the UK’s market leading recruitment software in fewer than three years, Peter has expanded Bullhorn’s reach into EMEA and APAC and achieved a user base of more than 10,000 international users. Prior to taking on the launch of Bullhorn in the UK, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.
Jonathan Novich is General Manager of Cloud-Based Integration Technologies, leading the development of Bullhorn’s solutions for the MSP and VMS space. He was formerly the President and Co-Founder of The Code Works Inc., a staffing solutions consultancy and makers of SaaS-based VMS integration software. Jonathan is a respected authority on recruiting technologies, with 15 years of experience helping staffing firms leverage technology to grow their businesses, and acts as a consultant for some of the largest staffing companies in the world. Jonathan graduated with honors from Princeton University with a BS in Engineering in Computer Science and a certificate in Operations Research.
As VP of Enterprise Client Services at Bullhorn, Carrie Zellmer excels at creating a culture of service excellence and forming strong relationships with Bullhorn’s enterprise customers. Carrie previously served as Managing Director for MaxHire and Sendouts and was responsible for building processes and growing a team dedicated to working with new and existing customers. Carrie and her team utilized extensive industry knowledge to work directly with clients and coach new representatives. Prior to Bullhorn, Carrie spent 7 years at LaSalle Network in Chicago, where she was Vice President of Sales and Recruiting. Carrie has both a BS in Accounting and a Master’s in Accountancy from the University of Wisconsin, and an MBA from the University of Chicago.
Bullhorn employees have one thing in common – we are obsessed with being the best. We care deeply about our customers and the work they do, and we care about each other. We like our people the way we like our software: agile, reliable, innovative, intelligent, and fun. We strive to create a supportive atmosphere that meshes the very best parts of startup culture – the fast pace, driven talent, rapid iteration, and career growth – with the most refreshing parts of being at a tenured company – work/life balance, stability, competitive pay and benefits, and the resources to never have to slow down or be timid.
Bullhorn prides itself on having a company culture that encourages career development, innovation, teamwork, and fun. Bullhorn allots time each quarter for all employees to volunteer at various organizations in the Boston area, and we make it well worth it!
Bullhorn donates almost $1 million per year in cash donations and employee volunteer time to a variety of organizations, including the Germantown Neighborhood Center, The Italian Home for Children, DSS, Raise a Reader, and Youth Village’s Holiday Hero program.
As a company, we volunteer at more than 15 events per year and work with organizations including Rosie’s Place, Rebuilding Together Boston, and Youth Villages. Bullhorn Cares partners with Career Collaborative, a not-for-profit organization that helps low-income adults find and keep jobs with career potential. Since the beginning of our partnership, in 2011, Bullhorn has worked with Career Collaborative to help 74 individuals secure new careers in the Boston area. We are also very proud to have welcomed one of Career Collaborative’s clients to our Support team in Boston. Bullhorn was recently recognized with a Silver Impact Award from Building Impact for its commitment to volunteerism.